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ABOUT CENTRE

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

James Van Blydenstein

New Car Sales Executive

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Mike Allen

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was completed and car was cleaned. Also had a reasonable estimate for some smart repair work on the wheels.

Service

Totally professional and very helpfull

Service

My Z4 was hit while parked. The other driver admitted responsibility. Insurance companies agreed. Photos of my damaged Z4 were sent to Jess at Halliwell Jones Accident Aftercare: 01675 434667. Yes thank you, I did receive the images and have sent th

Service

It was only an MOT but everything went smoothly and the valet was appreciated

Service

Easy and quick

Service

Service was completed on time and the vehicle had been cleaned as good as new.

Service

As stated hitherto I felt they actually cared about my problem

Service

Car delivered to them under 12 month BMW used car warranty they arranged for a free courtesy car and although the repair required several new parts and days to finally cure the problem I was kept informed.

Service

Good communication with customer

Service

Bill presented was significantly higher than quoted, although remedied on presentation.

Service

My car was collected from my home by a representative of Halliway Jones North Wales on the arranged day and time, the service was carried out and my car returned to my home later that afternoon also having been cleaned, perfect.

Service

All completed on time and the 'chap at the desk' was pleasant

Service

Efficient and friendly staff

Service

Everything was done on time as promised

Service

Professional and friendly service in excellent surroundings

Service

Always top quality service

Service

good service

Service

Attentive staff, helpful and knowledgeable. Conveyance provided by a member of staff to Llandudno and return.

Service

Quick service, comfortable waiting area.

Service

Always helpful and fully explain any work required. Drop off and pick up service very helpful and appreciated.

Service

This was my third visit to Llandudno to try and resolve the parking sensor fault, I have had the car back for a week and it seems to be cured. On the third attempt the centre sought advise from BMW technical centre, this has seemed to do the trick.

Service

They are ready to help, prepared to answer silly questions. I never leave the premises unhappy. I buy BMW's because of the cars and use Halliwell Jones because I use the same salesman James Van Blydenstein for whom nothing is too much trouble.

Service

Very satisfied.Staff are excellent and ready to help and speak English and Welsh..

Service

Again same reason as last time customer facing was great but making sure the oil is off the cars paintwork and wheels before it’s given back to the customer

Service

Car repaired in a few short days and appears to be ok - thank you.Staff when picking up car were generally unwelcoming and unsympathetic to a new BMW car catching fire and not explaning what had gone wrong.

Service

Good service

Service

Excellent service

Service

Fion the service agent did a great job.

Service

Loan car, work done as specified, on time. Car spotless on collection. What’s not to like?!

Service

Seamless customer experience throughout the process. Not just since I took delivery of the vehicle but ongoing.

Service

Great staff, very friendly and nothing is too much trouble. Coffee is good too.

Service

Dropped me off in the local town while my car was serviced and then picked me up when it was done. Car returned washed and hovered.

Service

Cannot find fault withe staff or level of service

Service

They did not try and sell more services

Service

No problem whatsoever

Service

The service was completed very quickly

Service

All staff were very polite and smiling putting me at ease , my car came back gleaming inside and out ,very pleased with the salesroom and garage

Service

Impressed by the free valet.

Service

After having the car for a week or so, i noticed a slight knock from the suspension. Clwyd identified the fault and imediately sorted it out. Excellent service.

Service

As I stated everything was faultless.

Service

I was completely satisfied with the service I received.

Service

Just lose 1star for a two hour wait,but as it was a MOT and oil service I realise this can't be done in 1hour so understandable, and as car was washed and hoovered afterwards maybe a bit harsh.

Service

No problems on the day

Service

The dealership Halliwell Jones are professional, welcoming and efficiant. I waited with my car while it was being serviced and was comfortable and kept informed at each part of the service.

Service

Very satisfied and easy to deal with

Service

All jobs were carried out efficiently. Brake pads replaced and sat nav updated. Only slight issue was having to take the car back because the brake pad warning had to be reset. After the update I couldn’t change the Colour of the navigation display.

Service

Dropped car off, driver took me to work and car was dropped off at my work a few hours later

Service

Completely, had a few problems, I was able to leave the car overnight and they kindly gave me a lift home

Service

As I was completely satisfied

Service

Service was completed with the minimum of waiting time to myself.

Service

No problems booking in car for service and it was ready on time

Service

Friendly. Ethusiastic. Always smiling. Willing to help regardless of your age or description.

Service

Simple. You did everything any customer would want. You fixed my problem quickly and efficiently and in the time you quoted.

Service

An excellent service provided.

Service

We are always dealt with by happy, caring people who want to do a good job.

Service

Friendly and very helpful staff

Service

everybody was great and the car was washed and cleaned

Service

Ffion was very helpful and efficient.Your service would have been enhanced by access to a courtesy car unfortunately none was available at the time.

Service

Service receptionist very helpfull,everything explained and work completed promptly car returned nice and clean.

Service

No probs ever

Service

staff and waiting area pleasant

Service

The fault on the vehicle was not straight forward. The staff could not be more helpful.

Service

Purchase was made easy salesman was very helpful and available to answer all questions

Sales

Very good

Sales

The delivery was completed within the allocated time and the date for collection was bettered by 3 days which was great for me.

Sales

The whole customer experience was 5 star experience

Sales

Friendly and personal service by the sales team together with excellent product knowledge

Sales

Fantastic service, very pleased with Lee, great guy and a credit to BMW

Sales

Really good service - we were impressed !

Sales

Helpful staff, very knowledgeable about the cars

Sales

Excellent service from andy Roberts

Sales

Completely satisfied because of the faultless service throughout.

Sales

Everything exceeded our expectations

Sales

Service was good

Sales

Delivered on time

Sales

From the dealer principal to the sales executive they make you feel specialand sort a deal that is good for both sides

Sales

Quick and painless, they did what they said they'd do.

Sales

Dealer communication was superb. Quick, responsive, detailed and friendly, with some humor added to make the process go very well. A big differnce to the approach of our local dealer.

Sales

Was made to feel at home! Everything was explained in detail throughout the purchase & delivery.

Sales

Excellent.! this is my 3rd new BMW, no complaints.

Sales

Everything was taken care of for me. Andy Roberts and Dermot Mantle answered all my questions thoroughly and assisted me with every stage of my purchase.

Sales

As above... and they all know me now!

Sales

Customer care by Andy Roberts along with Donna as well as Jonathan Humphreys has been the key factor in purchasing the car.

Sales

Met my individual needs

Sales

The car was in the new delivery suite at the appointed time .All gleaming and ready to drive sliowly away.

Sales

The sales team managed to get the car I wanted from stock held by another dealer

Sales

The whole process was handled efficiently and moved along quickly and smoothly and at times that suited myself.