Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, professional and a pleasure to deal with.

Service

Polite, efficient, thorough.

Service

Good personal service, free lift to Llandudno, free use of lounge, car cleaned thoroughly before picking up. The charges and work done were explained fully. There is a problem with parking on the site.

Service

In the four years that I have had this vehicle, when ever I phone to orange a service or resolve a query, not once have the service department answered the phone. They are always .."busy on another call" and will have to call back. FRUSTRATING!!!

Service

Convenient date, day and time for service agreed. Drop off and pick up from town centre given. Polite and friendly staff.

Service

Completely satisfied with the booking in of my car; the transport arrangements to get home; the update on the need for parts to be ordered. Only fairly satisfied with the collection of my car. When I went to collect about 1 hour later - it wasn't -

Service

Prior to being taken over I found the dealership somewhat aloof and this ethos is still there.Maybe this due to the fact that they are on the coast and I am more rural and Welsh speaking!!!!!!

Service

From buying my bmw to having a service and mot the service was excellent...I was taken into Llandudno and picked up after some shopping when my car was ready

Service

I had asked for a minor addition to be carried out, this was agree with the engineer (not just the person booking) I left the vehicle with them all day due to the extra task, then when I collected the car it had not been completed. false promises

Service

Disappointed that I had to take my vehicle to Llandudno for its MOT as Chester could not assist me yet I live on the Wirral !!!!

Service

work completed on time, however the service bill was nearly £300 (accepted) but the cost shown for the disposal of old oil etc was over half of this, which appears to be extremely high.

Service

Was emailed to inform me of my 3 year warranty check only to find out my Garage in Chester could not see me until after warranty had expired. Managed luckily to get in on last day of warranty.

Service

Good experience all round

Service

Five star treatment and service.

Service

Very satisfying

Service

I had queries which were addressed in a professional manner. The video sent to me on the examination of my vehicle was truly inspirational.

Service

very smooth transaction

Service

It was so easy we went shopping came back and the car was ready, it was like it never happened.

Service

As above comments, however I would like to point out that when booking and collecting the car the lady receptionist was very helpful.

Service

Everything ran smoothly

Service

Dealership handled initial service/end of warranty without issue, warranty issue was identified resulting in a return visit to clear warranty work. This work was also satisfactorily carried out.

Service

As always very professional and pleasant the service team , receptionist, workshop manager , mechanics are always helpful and understanding.

Service

First rate hospitality. Excellent service giving courtesy transport into Llandudno.

Service

The vehicle was at Halliwell Jones for 5 working days. It appeared the battery on the vehicle was at fault but took this time to diagnose it and then still had to pay for a replacement when under BMW warranty which is just not good enough.

Service

Good service and looked after

Service

Quick and easy procedure

Service

Good Company to deal with

Service

went in twice for the same fault did not fix brakes need proof they squealed excessively, cleaned them for the second time, why on earth would I lie

Service

Friendly staff

Service

There is always a warm welcome and one is made to feel important to the company.

Service

Well looked after but frustrated that it took 3 separate visits to get my Satnav / Radio / Phone working again

Service

The car has an issue - creaking passenger suspension - I suspect a strut mount - had exactly the same issue on my previous series 2 gran tourer - very disappointing

Service

Unhelpful at the dealership, having to organise getting home myself and 24 hour delay before getting courtesy car - having to collect it 25 miles away from our home.

Service

everything just run smoothly and on time

Service

Apart from the cost of a oil/filter change

Service

Same reason as above plus had to wait A month for one of the appointment for it to of done NOTHING !!!!

Service

In for first service at 8.30. Given an approx time of 1.30 hrs to complete. Making myself seen at 10.45. Out at 11.45. Dont know how long service took which probably included a break. Seems to take a longtime to invoice completion.

Service

Cleaned the car well and were friendly towards me

Service

Very professional

Service

Service done OK as far as I can tell. Very expensive, no alternative car offered.

Service

Simple helpful servicd

Service

expensive

Service

Received prompt and good service

Service

Always prompt service well looked after, fully explained what needs to be done just an all-round pleasant experience.

Service

Job done quickly and drop off pick up service very helpful.

Service

Went in for a service, knew what I was going to pay and took place efficiently whilst I waited. I was able to carry on working in the comfortable waiting area.

Service

Professional but overpriced

Service

Car was in for a service. Timing was excellent.

Service

Lee Jones was most professional ~ not pushy but efficient and knowledgeable

Sales

The attention to detail was fantastic.

Sales

Very satisfied with BMW

Sales

Our salesperson was a new member of the team. Friendly& accommodating

Sales

I wasn't even planning to buy a car. Haha.

Sales

could ask for more helpfull staff and seen old colleges work there as driver gave me the extra cofidance in buying my car this was mark at llandudno jct ex police officer

Sales

no problems with purchase & delivery

Sales

Because I was completely satisfied with your team at BMW

Sales

Staff at bmw customer service not helpful at all

Sales

Once all paperwork was sorted, went with the salesman for hand over and check the brand new car, was very disappointed to find a couple of marks/damage to the paintwork that somewhat spoilt picking up the new car.

Sales

Very patient sales person who tried different combinations of additional extras for me to see on screen

Sales

Always eager to explain and help

Sales

I could not fault them