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Friendly, professional and a pleasure to deal with.
Polite, efficient, thorough.
Good personal service, free lift to Llandudno, free use of lounge, car cleaned thoroughly before picking up. The charges and work done were explained fully. There is a problem with parking on the site.
In the four years that I have had this vehicle, when ever I phone to orange a service or resolve a query, not once have the service department answered the phone. They are always .."busy on another call" and will have to call back. FRUSTRATING!!!
Convenient date, day and time for service agreed. Drop off and pick up from town centre given. Polite and friendly staff.
Completely satisfied with the booking in of my car; the transport arrangements to get home; the update on the need for parts to be ordered. Only fairly satisfied with the collection of my car. When I went to collect about 1 hour later - it wasn't -
Prior to being taken over I found the dealership somewhat aloof and this ethos is still there.Maybe this due to the fact that they are on the coast and I am more rural and Welsh speaking!!!!!!
From buying my bmw to having a service and mot the service was excellent...I was taken into Llandudno and picked up after some shopping when my car was ready
I had asked for a minor addition to be carried out, this was agree with the engineer (not just the person booking) I left the vehicle with them all day due to the extra task, then when I collected the car it had not been completed. false promises
Disappointed that I had to take my vehicle to Llandudno for its MOT as Chester could not assist me yet I live on the Wirral !!!!
work completed on time, however the service bill was nearly £300 (accepted) but the cost shown for the disposal of old oil etc was over half of this, which appears to be extremely high.
Was emailed to inform me of my 3 year warranty check only to find out my Garage in Chester could not see me until after warranty had expired. Managed luckily to get in on last day of warranty.
Good experience all round
Five star treatment and service.
I had queries which were addressed in a professional manner. The video sent to me on the examination of my vehicle was truly inspirational.
very smooth transaction
It was so easy we went shopping came back and the car was ready, it was like it never happened.
As above comments, however I would like to point out that when booking and collecting the car the lady receptionist was very helpful.
Everything ran smoothly
Dealership handled initial service/end of warranty without issue, warranty issue was identified resulting in a return visit to clear warranty work. This work was also satisfactorily carried out.
As always very professional and pleasant the service team , receptionist, workshop manager , mechanics are always helpful and understanding.
First rate hospitality. Excellent service giving courtesy transport into Llandudno.
The vehicle was at Halliwell Jones for 5 working days. It appeared the battery on the vehicle was at fault but took this time to diagnose it and then still had to pay for a replacement when under BMW warranty which is just not good enough.
Good service and looked after
Quick and easy procedure
Good Company to deal with
went in twice for the same fault did not fix brakes need proof they squealed excessively, cleaned them for the second time, why on earth would I lie
There is always a warm welcome and one is made to feel important to the company.
Well looked after but frustrated that it took 3 separate visits to get my Satnav / Radio / Phone working again
The car has an issue - creaking passenger suspension - I suspect a strut mount - had exactly the same issue on my previous series 2 gran tourer - very disappointing
Unhelpful at the dealership, having to organise getting home myself and 24 hour delay before getting courtesy car - having to collect it 25 miles away from our home.
everything just run smoothly and on time
Apart from the cost of a oil/filter change
Same reason as above plus had to wait A month for one of the appointment for it to of done NOTHING !!!!
In for first service at 8.30. Given an approx time of 1.30 hrs to complete. Making myself seen at 10.45. Out at 11.45. Dont know how long service took which probably included a break. Seems to take a longtime to invoice completion.
Cleaned the car well and were friendly towards me
Service done OK as far as I can tell. Very expensive, no alternative car offered.
Simple helpful servicd
Received prompt and good service
Always prompt service well looked after, fully explained what needs to be done just an all-round pleasant experience.
Job done quickly and drop off pick up service very helpful.
Went in for a service, knew what I was going to pay and took place efficiently whilst I waited. I was able to carry on working in the comfortable waiting area.
Professional but overpriced
Car was in for a service. Timing was excellent.
Lee Jones was most professional ~ not pushy but efficient and knowledgeable
The attention to detail was fantastic.
Very satisfied with BMW
Our salesperson was a new member of the team. Friendly& accommodating
I wasn't even planning to buy a car. Haha.
could ask for more helpfull staff and seen old colleges work there as driver gave me the extra cofidance in buying my car this was mark at llandudno jct ex police officer
no problems with purchase & delivery
Because I was completely satisfied with your team at BMW
Staff at bmw customer service not helpful at all
Once all paperwork was sorted, went with the salesman for hand over and check the brand new car, was very disappointed to find a couple of marks/damage to the paintwork that somewhat spoilt picking up the new car.
Very patient sales person who tried different combinations of additional extras for me to see on screen
Always eager to explain and help
I could not fault them