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Service was completed and car was cleaned. Also had a reasonable estimate for some smart repair work on the wheels.
Totally professional and very helpfull
My Z4 was hit while parked. The other driver admitted responsibility. Insurance companies agreed. Photos of my damaged Z4 were sent to Jess at Halliwell Jones Accident Aftercare: 01675 434667. Yes thank you, I did receive the images and have sent th
It was only an MOT but everything went smoothly and the valet was appreciated
Easy and quick
Service was completed on time and the vehicle had been cleaned as good as new.
As stated hitherto I felt they actually cared about my problem
Car delivered to them under 12 month BMW used car warranty they arranged for a free courtesy car and although the repair required several new parts and days to finally cure the problem I was kept informed.
Good communication with customer
Bill presented was significantly higher than quoted, although remedied on presentation.
My car was collected from my home by a representative of Halliway Jones North Wales on the arranged day and time, the service was carried out and my car returned to my home later that afternoon also having been cleaned, perfect.
All completed on time and the 'chap at the desk' was pleasant
Efficient and friendly staff
Everything was done on time as promised
Professional and friendly service in excellent surroundings
Always top quality service
Attentive staff, helpful and knowledgeable. Conveyance provided by a member of staff to Llandudno and return.
Quick service, comfortable waiting area.
Always helpful and fully explain any work required. Drop off and pick up service very helpful and appreciated.
This was my third visit to Llandudno to try and resolve the parking sensor fault, I have had the car back for a week and it seems to be cured. On the third attempt the centre sought advise from BMW technical centre, this has seemed to do the trick.
They are ready to help, prepared to answer silly questions. I never leave the premises unhappy. I buy BMW's because of the cars and use Halliwell Jones because I use the same salesman James Van Blydenstein for whom nothing is too much trouble.
Very satisfied.Staff are excellent and ready to help and speak English and Welsh..
Again same reason as last time customer facing was great but making sure the oil is off the cars paintwork and wheels before its given back to the customer
Car repaired in a few short days and appears to be ok - thank you.Staff when picking up car were generally unwelcoming and unsympathetic to a new BMW car catching fire and not explaning what had gone wrong.
Fion the service agent did a great job.
Loan car, work done as specified, on time. Car spotless on collection. Whats not to like?!
Seamless customer experience throughout the process. Not just since I took delivery of the vehicle but ongoing.
Great staff, very friendly and nothing is too much trouble. Coffee is good too.
Dropped me off in the local town while my car was serviced and then picked me up when it was done. Car returned washed and hovered.
Cannot find fault withe staff or level of service
They did not try and sell more services
No problem whatsoever
The service was completed very quickly
All staff were very polite and smiling putting me at ease , my car came back gleaming inside and out ,very pleased with the salesroom and garage
Impressed by the free valet.
After having the car for a week or so, i noticed a slight knock from the suspension. Clwyd identified the fault and imediately sorted it out. Excellent service.
As I stated everything was faultless.
I was completely satisfied with the service I received.
Just lose 1star for a two hour wait,but as it was a MOT and oil service I realise this can't be done in 1hour so understandable, and as car was washed and hoovered afterwards maybe a bit harsh.
No problems on the day
The dealership Halliwell Jones are professional, welcoming and efficiant. I waited with my car while it was being serviced and was comfortable and kept informed at each part of the service.
Very satisfied and easy to deal with
All jobs were carried out efficiently. Brake pads replaced and sat nav updated. Only slight issue was having to take the car back because the brake pad warning had to be reset. After the update I couldnt change the Colour of the navigation display.
Dropped car off, driver took me to work and car was dropped off at my work a few hours later
Completely, had a few problems, I was able to leave the car overnight and they kindly gave me a lift home
As I was completely satisfied
Service was completed with the minimum of waiting time to myself.
No problems booking in car for service and it was ready on time
Friendly. Ethusiastic. Always smiling. Willing to help regardless of your age or description.
Simple. You did everything any customer would want. You fixed my problem quickly and efficiently and in the time you quoted.
An excellent service provided.
We are always dealt with by happy, caring people who want to do a good job.
Friendly and very helpful staff
everybody was great and the car was washed and cleaned
Ffion was very helpful and efficient.Your service would have been enhanced by access to a courtesy car unfortunately none was available at the time.
Service receptionist very helpfull,everything explained and work completed promptly car returned nice and clean.
No probs ever
staff and waiting area pleasant
The fault on the vehicle was not straight forward. The staff could not be more helpful.
Purchase was made easy salesman was very helpful and available to answer all questions
The delivery was completed within the allocated time and the date for collection was bettered by 3 days which was great for me.
The whole customer experience was 5 star experience
Friendly and personal service by the sales team together with excellent product knowledge
Fantastic service, very pleased with Lee, great guy and a credit to BMW
Really good service - we were impressed !
Helpful staff, very knowledgeable about the cars
Excellent service from andy Roberts
Completely satisfied because of the faultless service throughout.
Everything exceeded our expectations
Service was good
Delivered on time
From the dealer principal to the sales executive they make you feel specialand sort a deal that is good for both sides
Quick and painless, they did what they said they'd do.
Dealer communication was superb. Quick, responsive, detailed and friendly, with some humor added to make the process go very well. A big differnce to the approach of our local dealer.
Was made to feel at home! Everything was explained in detail throughout the purchase & delivery.
Excellent.! this is my 3rd new BMW, no complaints.
Everything was taken care of for me. Andy Roberts and Dermot Mantle answered all my questions thoroughly and assisted me with every stage of my purchase.
As above... and they all know me now!
Customer care by Andy Roberts along with Donna as well as Jonathan Humphreys has been the key factor in purchasing the car.
Met my individual needs
The car was in the new delivery suite at the appointed time .All gleaming and ready to drive sliowly away.
The sales team managed to get the car I wanted from stock held by another dealer
The whole process was handled efficiently and moved along quickly and smoothly and at times that suited myself.