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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything dealt with as expected

Service

Completely satisfied

Service

I have to wait for three hours fo a job that I had been told would take about one.

Service

Everything went according to the service schedule: Start time finish time and cost were all as stated.

Service

Pleasant,polite and helpful staff.

Service

I have been with you for several years and always have the best service and am always fully satisfied.

Service

Dropped the car off and got a free ride to my destination. When picking the car up it had been valeted inside and outside. Dissapointed the fault was not covered under warranty but it was done at a discounted rate.

Service

As above.

Service

I received 3 different prices and viewpoints on servicing contracts. From different sources the charges for service were disproportionately high.

Service

Prompt, efficient and friendly while you wait service.

Service

Asked for a new plate to befitted to the front of the car due to water staining ingress due to no fault of my own and which has been present very soon after I purchased the car 2 years ago. This was not done and was told I would have to pay for it

Service

Although I'm satisfied, I did find it strange that my SatNav DVD disc had been removed and then reinserted upside down. Initially I thought some major fault had been introduced and I was about to go back into the Centre. A fault was showing on iDrive

Service

Car cleaned inside & out. MOT passed.

Service

Problem with vehicle identified and resolved. Person I met in Service Dept appeared very knowledgeable regarding vehicle technical issues. This is not always the case.

Service

Everything completed in time. Information provided about tyre tread bearing legal limit but no sales pressure

Service

Helpful, communicative and happy to help

Service

I love my BMW, all the after sales service I have had has been first class nothing to much trouble, even to me popping in when I have had problems with my phone, my car has always been returned clean after service ??

Service

Great service and easy to contact our sales representative when needed

Service

An hour to wait to change small bulb despite an appointment

Service

could not have gone better

Service

As has been my previous experience we received friendly efficient and courteous service.

Service

Had too wait 2.5 hours

Service

The service and all round experience at Halliwell Jones North Wales is faultless,

Service

kept waiting far to long to have 2 tyres changed

Service

I waited for 7 hours walking around town in the cold and rain with my wife and baby grandson to eventually be told that the small part that it needed was not carried in stock and I would need a return visit.

Service

Would have been a 5 if there was a driver available to take me to Llandudno as had been arranged.

Service

Jeremy, the salesman was excellent and very efficient.

Service

Ditto

Service

I had the boot release fixed but the interior grab handle for the boot is now loose and I will need to take the car back again to get resolved.

Service

I have probably covered my answer above but found the customer service provided of an excellent standard. I will certainly be back in the future when I want a new car

Service

issue with internal trims on the car. I advised the service scheduler that it mainly happens when the inside of the car is warm. His response was "lets hope we have a cold summer"...........Not what I expected and the car needs to return as above

Service

Gave me what I wanted.

Service

Service ok, car valeted. The service agent attempted to contact me about wear on the brake pads. Car was ready when I arrived to collect it.

Service

Car serviced, I was dropped off at home. The vehicle was ready slightly earlier than expected, it had been cleaned inside and out. Vert happy

Service

.

Service

Great job

Service

This visit was for Warranty work.I was initially told the required part would not be available until June,but,luckily it came within 2 weeks.

Service

Easy to book and overall experience pleasant .

Service

good friendly service

Service

Because I was very satisfied

Service

My car was given back all updated and very clean

Service

Kept us updated on the repair whilst we had to return home in our daughters vehicle following the car hire company not able to provide a courtesy car.

Service

Due to issues re tyres in Wilmslow and North Wales. Staff were helpful courteous and welcoming.

Service

Would have given 5 stars however a couple of days following my car having it service the windscreen washer light come on say it was low, was clearly not filled up as part of the service. Every thing was good though.

Service

Polite, efficient, thorough.

Service

Friendly, professional and a pleasure to deal with.

Service

Good personal service, free lift to Llandudno, free use of lounge, car cleaned thoroughly before picking up. The charges and work done were explained fully. There is a problem with parking on the site.

Service

In the four years that I have had this vehicle, when ever I phone to orange a service or resolve a query, not once have the service department answered the phone. They are always .."busy on another call" and will have to call back. FRUSTRATING!!!

Service

Convenient date, day and time for service agreed. Drop off and pick up from town centre given. Polite and friendly staff.

Service

Completely satisfied with the booking in of my car; the transport arrangements to get home; the update on the need for parts to be ordered. Only fairly satisfied with the collection of my car. When I went to collect about 1 hour later - it wasn't -

Service

Prior to being taken over I found the dealership somewhat aloof and this ethos is still there.Maybe this due to the fact that they are on the coast and I am more rural and Welsh speaking!!!!!!

Service

Always look after me and very friendly

Sales

Professional staff who made the process easy

Sales

disappointed with lack of manual for navigation system

Sales

Excellent and professional approach to all aspects from sale through to delivery - could not really fault any part of process

Sales

very welcoming staff

Sales

Kelly Horne has a lovely manner and always goes out of her way to help :)

Sales

Very easy process and love the car!

Sales

All aspects within the control of the Centre very well handled. Vehicle itself not perfect on delivery.

Sales

Generally covered in(1). Somewhat dissatisfied. I returned the car within 2 hours of handover after noticing some superficial damage (dimple/ blemish to rear of motor). This was rectified in their paint shop urgently and satisfactorily.

Sales

Looked atfer very well from start to finished

Sales

Lovely team at the showroom....Dan a patient and polite salesman with just the right level of persuasion, always responsive and kind even when asked loads of questions. The manager is welcoming and seems to know what you want and Dermot's great too.

Sales

They kept me up to date with my car until I was ready to pick my car up

Sales

The car was delivered quickly and hassle free. Everyone was very easy to deal with.

Sales

Lee Jones was most professional ~ not pushy but efficient and knowledgeable

Sales

The attention to detail was fantastic.

Sales

Very satisfied with BMW

Sales

Our salesperson was a new member of the team. Friendly& accommodating