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Everything dealt with as expected
I have to wait for three hours fo a job that I had been told would take about one.
Everything went according to the service schedule: Start time finish time and cost were all as stated.
Pleasant,polite and helpful staff.
I have been with you for several years and always have the best service and am always fully satisfied.
Dropped the car off and got a free ride to my destination. When picking the car up it had been valeted inside and outside. Dissapointed the fault was not covered under warranty but it was done at a discounted rate.
I received 3 different prices and viewpoints on servicing contracts. From different sources the charges for service were disproportionately high.
Prompt, efficient and friendly while you wait service.
Asked for a new plate to befitted to the front of the car due to water staining ingress due to no fault of my own and which has been present very soon after I purchased the car 2 years ago. This was not done and was told I would have to pay for it
Although I'm satisfied, I did find it strange that my SatNav DVD disc had been removed and then reinserted upside down. Initially I thought some major fault had been introduced and I was about to go back into the Centre. A fault was showing on iDrive
Car cleaned inside & out. MOT passed.
Problem with vehicle identified and resolved. Person I met in Service Dept appeared very knowledgeable regarding vehicle technical issues. This is not always the case.
Everything completed in time. Information provided about tyre tread bearing legal limit but no sales pressure
Helpful, communicative and happy to help
I love my BMW, all the after sales service I have had has been first class nothing to much trouble, even to me popping in when I have had problems with my phone, my car has always been returned clean after service ??
Great service and easy to contact our sales representative when needed
An hour to wait to change small bulb despite an appointment
could not have gone better
As has been my previous experience we received friendly efficient and courteous service.
Had too wait 2.5 hours
The service and all round experience at Halliwell Jones North Wales is faultless,
kept waiting far to long to have 2 tyres changed
I waited for 7 hours walking around town in the cold and rain with my wife and baby grandson to eventually be told that the small part that it needed was not carried in stock and I would need a return visit.
Would have been a 5 if there was a driver available to take me to Llandudno as had been arranged.
Jeremy, the salesman was excellent and very efficient.
I had the boot release fixed but the interior grab handle for the boot is now loose and I will need to take the car back again to get resolved.
I have probably covered my answer above but found the customer service provided of an excellent standard. I will certainly be back in the future when I want a new car
issue with internal trims on the car. I advised the service scheduler that it mainly happens when the inside of the car is warm. His response was "lets hope we have a cold summer"...........Not what I expected and the car needs to return as above
Gave me what I wanted.
Service ok, car valeted. The service agent attempted to contact me about wear on the brake pads. Car was ready when I arrived to collect it.
Car serviced, I was dropped off at home. The vehicle was ready slightly earlier than expected, it had been cleaned inside and out. Vert happy
This visit was for Warranty work.I was initially told the required part would not be available until June,but,luckily it came within 2 weeks.
Easy to book and overall experience pleasant .
good friendly service
Because I was very satisfied
My car was given back all updated and very clean
Kept us updated on the repair whilst we had to return home in our daughters vehicle following the car hire company not able to provide a courtesy car.
Due to issues re tyres in Wilmslow and North Wales. Staff were helpful courteous and welcoming.
Would have given 5 stars however a couple of days following my car having it service the windscreen washer light come on say it was low, was clearly not filled up as part of the service. Every thing was good though.
Polite, efficient, thorough.
Friendly, professional and a pleasure to deal with.
Good personal service, free lift to Llandudno, free use of lounge, car cleaned thoroughly before picking up. The charges and work done were explained fully. There is a problem with parking on the site.
In the four years that I have had this vehicle, when ever I phone to orange a service or resolve a query, not once have the service department answered the phone. They are always .."busy on another call" and will have to call back. FRUSTRATING!!!
Convenient date, day and time for service agreed. Drop off and pick up from town centre given. Polite and friendly staff.
Completely satisfied with the booking in of my car; the transport arrangements to get home; the update on the need for parts to be ordered. Only fairly satisfied with the collection of my car. When I went to collect about 1 hour later - it wasn't -
Prior to being taken over I found the dealership somewhat aloof and this ethos is still there.Maybe this due to the fact that they are on the coast and I am more rural and Welsh speaking!!!!!!
Always look after me and very friendly
Professional staff who made the process easy
disappointed with lack of manual for navigation system
Excellent and professional approach to all aspects from sale through to delivery - could not really fault any part of process
very welcoming staff
Kelly Horne has a lovely manner and always goes out of her way to help :)
Very easy process and love the car!
All aspects within the control of the Centre very well handled. Vehicle itself not perfect on delivery.
Generally covered in(1). Somewhat dissatisfied. I returned the car within 2 hours of handover after noticing some superficial damage (dimple/ blemish to rear of motor). This was rectified in their paint shop urgently and satisfactorily.
Looked atfer very well from start to finished
Lovely team at the showroom....Dan a patient and polite salesman with just the right level of persuasion, always responsive and kind even when asked loads of questions. The manager is welcoming and seems to know what you want and Dermot's great too.
They kept me up to date with my car until I was ready to pick my car up
The car was delivered quickly and hassle free. Everyone was very easy to deal with.
Lee Jones was most professional ~ not pushy but efficient and knowledgeable
The attention to detail was fantastic.
Very satisfied with BMW
Our salesperson was a new member of the team. Friendly& accommodating