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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

kept waiting far to long to have 2 tyres changed

Service

The service and all round experience at Halliwell Jones North Wales is faultless,

Service

I waited for 7 hours walking around town in the cold and rain with my wife and baby grandson to eventually be told that the small part that it needed was not carried in stock and I would need a return visit.

Service

Would have been a 5 if there was a driver available to take me to Llandudno as had been arranged.

Service

Jeremy, the salesman was excellent and very efficient.

Service

Ditto

Service

I had the boot release fixed but the interior grab handle for the boot is now loose and I will need to take the car back again to get resolved.

Service

Gave me what I wanted.

Service

I have probably covered my answer above but found the customer service provided of an excellent standard. I will certainly be back in the future when I want a new car

Service

Service ok, car valeted. The service agent attempted to contact me about wear on the brake pads. Car was ready when I arrived to collect it.

Service

issue with internal trims on the car. I advised the service scheduler that it mainly happens when the inside of the car is warm. His response was "lets hope we have a cold summer"...........Not what I expected and the car needs to return as above

Service

Car serviced, I was dropped off at home. The vehicle was ready slightly earlier than expected, it had been cleaned inside and out. Vert happy

Service

.

Service

Great job

Service

This visit was for Warranty work.I was initially told the required part would not be available until June,but,luckily it came within 2 weeks.

Service

Easy to book and overall experience pleasant .

Service

good friendly service

Service

Because I was very satisfied

Service

My car was given back all updated and very clean

Service

Due to issues re tyres in Wilmslow and North Wales. Staff were helpful courteous and welcoming.

Service

Kept us updated on the repair whilst we had to return home in our daughters vehicle following the car hire company not able to provide a courtesy car.

Service

Would have given 5 stars however a couple of days following my car having it service the windscreen washer light come on say it was low, was clearly not filled up as part of the service. Every thing was good though.

Service

Friendly, professional and a pleasure to deal with.

Service

Polite, efficient, thorough.

Service

Good personal service, free lift to Llandudno, free use of lounge, car cleaned thoroughly before picking up. The charges and work done were explained fully. There is a problem with parking on the site.

Service

In the four years that I have had this vehicle, when ever I phone to orange a service or resolve a query, not once have the service department answered the phone. They are always .."busy on another call" and will have to call back. FRUSTRATING!!!

Service

Convenient date, day and time for service agreed. Drop off and pick up from town centre given. Polite and friendly staff.

Service

Completely satisfied with the booking in of my car; the transport arrangements to get home; the update on the need for parts to be ordered. Only fairly satisfied with the collection of my car. When I went to collect about 1 hour later - it wasn't -

Service

Prior to being taken over I found the dealership somewhat aloof and this ethos is still there.Maybe this due to the fact that they are on the coast and I am more rural and Welsh speaking!!!!!!

Service

From buying my bmw to having a service and mot the service was excellent...I was taken into Llandudno and picked up after some shopping when my car was ready

Service

I had asked for a minor addition to be carried out, this was agree with the engineer (not just the person booking) I left the vehicle with them all day due to the extra task, then when I collected the car it had not been completed. false promises

Service

Disappointed that I had to take my vehicle to Llandudno for its MOT as Chester could not assist me yet I live on the Wirral !!!!

Service

work completed on time, however the service bill was nearly £300 (accepted) but the cost shown for the disposal of old oil etc was over half of this, which appears to be extremely high.

Service

Was emailed to inform me of my 3 year warranty check only to find out my Garage in Chester could not see me until after warranty had expired. Managed luckily to get in on last day of warranty.

Service

Good experience all round

Service

I had queries which were addressed in a professional manner. The video sent to me on the examination of my vehicle was truly inspirational.

Service

Five star treatment and service.

Service

Very satisfying

Service

very smooth transaction

Service

It was so easy we went shopping came back and the car was ready, it was like it never happened.

Service

As above comments, however I would like to point out that when booking and collecting the car the lady receptionist was very helpful.

Service

Everything ran smoothly

Service

Dealership handled initial service/end of warranty without issue, warranty issue was identified resulting in a return visit to clear warranty work. This work was also satisfactorily carried out.

Service

As always very professional and pleasant the service team , receptionist, workshop manager , mechanics are always helpful and understanding.

Service

First rate hospitality. Excellent service giving courtesy transport into Llandudno.

Service

The vehicle was at Halliwell Jones for 5 working days. It appeared the battery on the vehicle was at fault but took this time to diagnose it and then still had to pay for a replacement when under BMW warranty which is just not good enough.

Service

very welcoming staff

Sales

Kelly Horne has a lovely manner and always goes out of her way to help :)

Sales

Very easy process and love the car!

Sales

All aspects within the control of the Centre very well handled. Vehicle itself not perfect on delivery.

Sales

Generally covered in(1). Somewhat dissatisfied. I returned the car within 2 hours of handover after noticing some superficial damage (dimple/ blemish to rear of motor). This was rectified in their paint shop urgently and satisfactorily.

Sales

Looked atfer very well from start to finished

Sales

Lovely team at the showroom....Dan a patient and polite salesman with just the right level of persuasion, always responsive and kind even when asked loads of questions. The manager is welcoming and seems to know what you want and Dermot's great too.

Sales

They kept me up to date with my car until I was ready to pick my car up

Sales

The car was delivered quickly and hassle free. Everyone was very easy to deal with.

Sales

Lee Jones was most professional ~ not pushy but efficient and knowledgeable

Sales

The attention to detail was fantastic.

Sales

Very satisfied with BMW

Sales

Our salesperson was a new member of the team. Friendly& accommodating

Sales

I wasn't even planning to buy a car. Haha.

Sales

no problems with purchase & delivery

Sales

could ask for more helpfull staff and seen old colleges work there as driver gave me the extra cofidance in buying my car this was mark at llandudno jct ex police officer

Sales

Because I was completely satisfied with your team at BMW

Sales

Staff at bmw customer service not helpful at all

Sales

Once all paperwork was sorted, went with the salesman for hand over and check the brand new car, was very disappointed to find a couple of marks/damage to the paintwork that somewhat spoilt picking up the new car.