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The car needed wheel re alignment because of uneven tyre wear, which is a little disappointing in a car of such supposedly high quality at less than 3 years old. Also, as usual , this was relatively expensive from a main dealer at almost £80 .
Car was in for a MOT test and failed as one of the seatbelts was very slightly frayed - the condition of the belt was no different to the last 2 years. The replacement cost was in excess of £200 which I (and others) felt was really steep!
Friendly, helpful and professional service
Collection & DeliveryVehicel washed & Hoovered
Easy to deal with
Good customer service on tel bit would t collect car
Efficient and friendly especially John the driver who drove to Llandudno and picked us up - he deserves a 10++
Took my BMW Z4 in for warranty work on a faulty bonnet catch and when I collected the car the front offside tyre was catching on a piece of trim from behind the front spoiler. This was not happening when I took the car in. Rebooked the car in and the
Problem eventually solved but needed to visit twice meaning two 40 miles round trips.
My car was taken there and they kept me updated on a daily basis.
Had warning light during a drive through Wales. They wanted car all day, this was not practical but they managed to check in 3 hours.
As detail in question 1.
The car was serviced and presented on time to the level of my expectation.
Appointment arranged to my convenience.Lift back home and picked up when car ready for collection.Courteous service reception staffKnowledgeable senior/lead mechanic - took time to discuss problem with gear changes which are not always smooth
Used the valeting service and the car was returned as new
Kept me up dated and sort any problems we had.
They were ready for me when l arrived for my appointment and provided a car to take me/others into the local town centre rather than wait at the garage.
The service was good although I waited an hour longer than I expected
Car ready at 12noon but then waited nearly 1hour for completion
Service went well. Rectification of a rattle less so. Car going back in next week for another go. I appreciate that rattle detection is not easy. Hopefully second time lucky.....
Very good service
Work always carried out in good time
I think rather than just vacuuming the car before returning it, a quick wipe down of the seats and surfaces including the inside of the windows would have been good. However the overall service and the collection and return arrangement was excellent.
Excellent professional service received, and I was impressed with the level of attention to detail.
Only thing that let it down was I really don't know what they actually did as there is no paperwork any more
I felt the car could have been cleaned better when it was handed back to me after work was completed. I was pleased with the work completed.
Failed to do agreed key update. Then told my staff on return not available. After query with service engineer found was. Reception Staff failed to ring mobile to advice when could have been sorted..Be passed over to another was another failure
exactly what was wanted-serviced at a time to suit me for a fixed price.
Vehicle came in for warranty work and the staff were completely aware and understood exactly what was wrong.
Only fault was that after my service I had to return the car as bonnet would not open. This was rectified on the spot.
Staff went out of their way to make me comfortable during my wait
Excellent service, friendly staff, car was ready earlier than expected.
ffion in service did all she could, but I'm afraid the issues were out of her control. BMW German didn't have the parts available.
Again, receiving a car back from a wheel repair where the wheel nuts were only hand tight and the locking nut was left in the wheel is both extremely dangerous not to myself but also to other road users.
The warm and friendly service provided by your receptionists was refreshing. They were the main point of contact and excellent ambassadors for BMW, Halliwell Jones..
I attended for a free health check and found that the vehicle needed the computer resetting, included was free valet, on picking up the car I noticed the wheel hubs wren only partly clean i.e. jet wash poor, also incorrect clean or mat interior.
The work was done within the time claimed and well presented
Job went to schedual
Satisfactory work reasonable price.
Staff very pleasant and attentive
Nice and relaxed.
qucik and efficicent service
Again, nice and easy. A smooth process throughout
Lee was very helpful and polite .
Even though the centre is going through a major fit out Andy Roberts maintained his professional performance as always.
The sales executive Andy Roberts was exceptional, professional, organised and prompt.
All handled quickly and effectively
The Sales Representative (Kelly) at Halliwell Jones BMW (North Wales) was professional, helpful, knowledgeable and efficient - also had a sense of humour which helps.She comes highly recommended.
Handled very professionally. Very comfortable throughout the process
Excellent from start to finish
See above answer
Overall experience was very very good especially dealing with Bradleigh the sales guy who was very knowledgable about the car but equally very friendly & easy to deal with.Also Dermot the business manager was first class.
All staff were highly professional and customer focused. A special mention to Daniel Roberts who was excellent
At first we thought the Llandudno centre was closed for re-build , but we found a way in, and was introduced to Lee Jones.He looked after us, and was most helpful.
Good service throughout, although my only complaint is that the promised boot liner did not materialise. I also felt that the additional insurance products were rather expensive.
Kept me updated throughout.
Every thing on time as promised