Halliwell Jones North Wales Star Rating
Sales
13 comments from 40 reviews
Service
39 comments from 92 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They looked after us."
"Courtesy car issue."
"Fuss free 1st service with a 5 year service pack. I was able to sit in a comfortable waiting area with a coffee and wifi. staff were polite and seemed helpful."
"Only problem was the wait for routine service. I contacted the dealer to say I would be waiting for the car. Arrived 8.45 told car would be ready at 1pm a long time to wait. I use this dealer because the next nearest is 90 miles away."
"chaotic and disorganised"
"Very friendly and informative, efficient."
"Excellent service, very genuine people"
"Booked 7 days in advance and waited 5 hours for an oil change and MOT, reason given was we're busy"
"Dealer dealt with problems effectively."
"they were fantastic"
"My experinces noted in my survey of a general nature each time i need to visit my dealer. My reason this time was not for a service call but to collect a new car although i needed to return to the dealer to have a faulty mirror replaced."
"They were fantastic"
"All the staff at Halliwell Jones North Wales have always given me first class service for many years."
"Dan in service was brilliant he kept me up to date daily on the progress of my car he made the whole experience a pleasure and I just wanted to say thanks"
"hte service was brilliant"
"It was fine."
"the vehicle is wearing the tyres on the outside which he is going to bring up with the dealership on his next visit...."
"Everything was fine"
"Everybody was helpfull very acomodating and patient with me ."
"Once again Halliwell Jones has proved their professional efficient polite and friendly customer service is still without exception"
"awaiting callback re transmission noise"
"Excellent, could not fault it."
"Excellent. Dermott was brilliant."
"The staff are efficient, pleasant and courteous. The facilities are good and easily accessible. The range of new vehicles on show is always tempting"
"Pleasant and helpful reception staff"
"Excellent service from knowlegable and professional staff"
"Excellent, have been a customer for 20 years"
"The service was carried out and the car looked great. complete satisfaction"
"The level of satisfaction I receive just keeps me coming back time after time"
"Jack excedlent service. All staff are good , Pleasant and friendly."
"Highly Recommended."
"The staff are helpful, attentive to customer requirements and most importantly seem competent and know their peoduct."
"30 years since I first bought a bmw from this dealer.As this is the 10th or 11th I am a very satisfied customer At 92 this will be my last it has space for walking aids and a low platform for ease of handling"
"This is my 10th car from this dealer and in that time I have been looked after very well"
"very good timing they said 45minutes and it took 45 mins"
"Most comfortable customer area I have experienced"
"The dealship went out of their way to assist me to overcome the problem I inherited from Douglas Park"
"Completely satisfied"
"Always pleased with this dealership"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Overall experience was excellent nothing too much trouble.The computerised features are difficult to comprehend the sales staff was most patient and explained everything. I was also asked to return should i have any further problems."
"Salesmen were helpful and friendly and remembered us, greeting us by name."
"They moved mountains to get me a vehicle for the date that I wanted and to the specification."
"Excellent flexible service during ordering and collection. Tried hard to resolve problems during the 4 hrs that the car was in my possession, sales contact even contactable during his weekend off and sales manager very proactive in contacting BMW"
"Excellent level of service."
"some promises were over optomistic especially with regard to delivery"
"The staff were very accommodating ensuring total customer satisfaction and more. My initial enquiry about a car purchase was not met with over sales pitch, in fact they made sure it was the right decision for me, and did not push for a sale."
"Very good explanatory details of how each component works"
"It was very good, I received the car on my birthday along with a bouquet of flowers."
"Fantastic salesman, so much so, I've ordered a brand new X5 for my wife"
"A pleasant experience for all the family"
"They were absolutely brilliant."
"Experience was good"