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ABOUT CENTRE

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I need to make further booking as the front n/side electric window isn't working.

Service

Excellent no fuss service

Service

I have no complaint whatsoever about being taken to and collected from Llandudno and a new tyre was fitted. However as for the main reason for the visit it was a waste of time because the problem has reappeared!!!!

Service

Service OK but had to wait just over an hour for transport home. Had to remind staff still waiting.

Service

Staff are approachable and friendly as well as professional

Service

Prompt service and attention even received a video of health check on my car.

Service

Jermey was very helpful, excellent

Service

The problem with my car was dealt with efficiently and I was kept informed of the work in progress. Also nice to have the health check done on the car while it was in the workshop. Very reassuring. Video was useful too.

Service

I find the Staff are all very helpful. They always try to accommodate all my requirements with times in the workshop, and taking me home, etc.,

Service

Excellent timely service and communication from Simon. Repairs completed exactly to time and notified quote. reat video of the work required.

Service

the service staff not as friendly as they used to be. Avoid gaze, no instant smile on first glance, head down..body image is not a happy picture thus puts customer off. they were adequate. My favourite person was the diver that dropped me off.

Service

Didn't phone me to let me know the car was ready for collection. Went in the hope that it was. Luckily, the work had been done. Could not get through on the phone for over an hour.

Service

I was kept informed throughout the entire time my car was being repaired at BMW - I was so amazed and reassured at this service.

Service

no hassle.

Service

Not the best

Service

Customer services and attention to detail.

Service

Service was good

Service

very good customer service

Service

The work was carried out faultlessly with a minimum of inconvenience

Service

Updated throughout by E mail and phone. Felon did a great job keeping me updated

Service

Can fault them

Service

The staff were friendly and efficient. Drinks and biscuits freely available if waiting for the service to be conducted.

Service

Delivered on budget and on time.

Service

Excellent service

Service

everything ok

Service

The booling of a service/MOT via the web-site is not effective. Go through the proceds of booking - enter vehicle details and servce work required snd when it gets to booking a date the system advises that I will receive a phone call to arrange!!!!!

Service

Excellent customer service and car was returned in pristine condition. Top marks to the valeting team for the condition my car was returned in following its last visit to the service workshop/

Service

Paid for service pack, but asked on arrival how will I be paying, mentioned I had a service pack on the car but no record. Had to verify with head office before service took place, HQ got back to say I had put a service pack on car.

Service

The front desk service staff communicated pleasantly and efficiently, The main issue (reason for booking a service early, i.e. air con effectiveness) was not resolved satisfactorily.

Service

High quality service but expensive.

Service

Very prompt and courteous

Service

The car is a Motability car and as such is required on a daily basis to transport the disabled person to his jobs.Unfortunately the loan car was not suited to this purpose so loss of his earnings have come into play in this instance.

Service

Service carried as required. A fault was diagnosed and rectified and the car returned in a clean state. As a BMW dealer it is what is expected.

Service

I would have given higher but the lady who initially called to book the service wasnt helpful. It was only when I contacted my local dealer that the service improved and was then very good

Service

I have complete trust in Halliwell Jones. Their services have always been readily available and carried out to a very high standard.

Service

Again, customer service met with expectations

Service

Professional staff

Service

Service Centre at Llanduno has been excellent. My car is older and I was considered looking for cheaper options but Phil and Ffion where so helpful I felt it was worth the extra I pay. Having the car so clean on its return is always a nice touch!:)

Service

Staff very professional.

Service

My car was sorted quickly, and returned much cleaner than it went in! The lady I dealt with in reception was lovely, and nothing was too much trouble.

Service

After sales experience wasn't good but then rectified in the end.

Service

Helpful staff explaining regarding the service required

Service

Waited three hours to try and sort out rear indicator still not resolved so car going in for day or so

Service

Great dealer

Service

Perfect, from the meet and greet, service personel, updates and service undertaken.

Service

Reception lady was efficient and helpful and the waiting time was realistic

Service

Prompt response and successful fault resolvement.

Service

Amenable staff and a quick service

Service

Left BMW after the service with the nest service indicator at 18,000. The next day after 5 miles of driving it was at 14,000 and now after 750 miles it is at 8,000. The car is going back tomorrow for another full day to check this out

Service

A warm welcome, pleasant and efficient people, a good job done, what more could anybody want ?

Service

Very good service

Service

Everything dealt with as expected

Service

Completely satisfied

Service

Everything went according to the service schedule: Start time finish time and cost were all as stated.

Service

I have to wait for three hours fo a job that I had been told would take about one.

Service

My car was returned damaged. I spoke to one of the sales team (Craig) with a look at changing my car in the coming months and he couldn't even be bothered to look at a car with me!

Service

Pleasant,polite and helpful staff.

Service

I have been with you for several years and always have the best service and am always fully satisfied.

Service

Dropped the car off and got a free ride to my destination. When picking the car up it had been valeted inside and outside. Dissapointed the fault was not covered under warranty but it was done at a discounted rate.

Service

Asked for a new plate to befitted to the front of the car due to water staining ingress due to no fault of my own and which has been present very soon after I purchased the car 2 years ago. This was not done and was told I would have to pay for it

Service

As above.

Service

I received 3 different prices and viewpoints on servicing contracts. From different sources the charges for service were disproportionately high.

Service

Prompt, efficient and friendly while you wait service.

Service

Although I'm satisfied, I did find it strange that my SatNav DVD disc had been removed and then reinserted upside down. Initially I thought some major fault had been introduced and I was about to go back into the Centre. A fault was showing on iDrive

Service

The sales person was actually my son! However, he was made redundant before I took possession of the car. I have had NO contact from any other member of the sales team. So have pretty much been left in limbo.

Sales

halliwell jones north wales dealership are wonderful people to deal with from the dealer principle and all his staff.

Sales

We have dealt with Halliwell Jones North Wales for many years. I could have got hecar cheaper through Park Lane BMW due to my job, but the North Wales garage offers more than money could buy. John and Lee made the experience wonderful.

Sales

Sales executive Lee Jones was exeptional

Sales

Treated with respect and my value as an existing customer was demonstrated clearly in the deal I subsequently was offered. Excellent team and management at Halliwell Jones in Llandudno branch.

Sales

I have been dealing with them since 2003

Sales

Dan was easy to deal with and made the process simple

Sales

I liked the car and the deal

Sales

Kelly Horn couldn't have been more helpful in putting together a proposition that met my requirements. She searched for the right vehicle even though it wasn't on site at Halliwell Jones and arranged for it to be transported to North Wales.

Sales

Always look after me and very friendly

Sales

disappointed with lack of manual for navigation system

Sales

Professional staff who made the process easy