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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Disappointed that I had to take my vehicle to Llandudno for its MOT as Chester could not assist me yet I live on the Wirral !!!!

Service

work completed on time, however the service bill was nearly £300 (accepted) but the cost shown for the disposal of old oil etc was over half of this, which appears to be extremely high.

Service

Was emailed to inform me of my 3 year warranty check only to find out my Garage in Chester could not see me until after warranty had expired. Managed luckily to get in on last day of warranty.

Service

Good experience all round

Service

I had queries which were addressed in a professional manner. The video sent to me on the examination of my vehicle was truly inspirational.

Service

Five star treatment and service.

Service

Very satisfying

Service

very smooth transaction

Service

It was so easy we went shopping came back and the car was ready, it was like it never happened.

Service

As above comments, however I would like to point out that when booking and collecting the car the lady receptionist was very helpful.

Service

Everything ran smoothly

Service

Dealership handled initial service/end of warranty without issue, warranty issue was identified resulting in a return visit to clear warranty work. This work was also satisfactorily carried out.

Service

As always very professional and pleasant the service team , receptionist, workshop manager , mechanics are always helpful and understanding.

Service

First rate hospitality. Excellent service giving courtesy transport into Llandudno.

Service

The vehicle was at Halliwell Jones for 5 working days. It appeared the battery on the vehicle was at fault but took this time to diagnose it and then still had to pay for a replacement when under BMW warranty which is just not good enough.

Service

Good service and looked after

Service

Quick and easy procedure

Service

Good Company to deal with

Service

went in twice for the same fault did not fix brakes need proof they squealed excessively, cleaned them for the second time, why on earth would I lie

Service

Friendly staff

Service

There is always a warm welcome and one is made to feel important to the company.

Service

The car has an issue - creaking passenger suspension - I suspect a strut mount - had exactly the same issue on my previous series 2 gran tourer - very disappointing

Service

Well looked after but frustrated that it took 3 separate visits to get my Satnav / Radio / Phone working again

Service

Unhelpful at the dealership, having to organise getting home myself and 24 hour delay before getting courtesy car - having to collect it 25 miles away from our home.

Service

In for first service at 8.30. Given an approx time of 1.30 hrs to complete. Making myself seen at 10.45. Out at 11.45. Dont know how long service took which probably included a break. Seems to take a longtime to invoice completion.

Service

Same reason as above plus had to wait A month for one of the appointment for it to of done NOTHING !!!!

Service

Apart from the cost of a oil/filter change

Service

Cleaned the car well and were friendly towards me

Service

everything just run smoothly and on time

Service

Very professional

Service

Service done OK as far as I can tell. Very expensive, no alternative car offered.

Service

Simple helpful servicd

Service

expensive

Service

Received prompt and good service

Service

Always prompt service well looked after, fully explained what needs to be done just an all-round pleasant experience.

Service

Job done quickly and drop off pick up service very helpful.

Service

Car was in for a service. Timing was excellent.

Service

Professional but overpriced

Service

Went in for a service, knew what I was going to pay and took place efficiently whilst I waited. I was able to carry on working in the comfortable waiting area.

Service

I was informed I would have to pay for the service I was booked in for, I thought we had paid for the service when we purchased the car! After checking my paperwork I rang them back only to be told by another service person that I had already paid!

Service

This was the third time my car went in for service in a year and the first of the 3 services indicated new break pads front and rear at 50,000 miles. Rear pads were replaced but front pads were out of stock. not enough characters left to complete sto

Service

Shocking from start to finish with BMW Llandudno Junction rather than the call centre.

Service

Very pleased , all problems explained

Service

Every problem , was easily overcome with a no quibble attitude !

Service

no problems with purchase & delivery

Sales

could ask for more helpfull staff and seen old colleges work there as driver gave me the extra cofidance in buying my car this was mark at llandudno jct ex police officer

Sales

Because I was completely satisfied with your team at BMW

Sales

Staff at bmw customer service not helpful at all

Sales

Once all paperwork was sorted, went with the salesman for hand over and check the brand new car, was very disappointed to find a couple of marks/damage to the paintwork that somewhat spoilt picking up the new car.

Sales

Very patient sales person who tried different combinations of additional extras for me to see on screen

Sales

Always eager to explain and help

Sales

I could not fault them

Sales

I was very happy and satisfied with my experience at Halliwell Jones BMW thanks to Lee Jones the salesman. He made sure I was kept up to date at various stages and was very friendly & helpful.

Sales

Good sales support

Sales

Halliwell Jones North Wales were very helpful and it was a pleasure buying from them. They kept us informed of the progress and were never too busy to answer our questions.