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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

James Van Blydenstein

New Car Sales Executive

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Mike Allen

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No nonsense and very good communication. Car was washed and cleaned before pick up.

Service

my car was damaged during the visit

Service

I had to chase up a promotional email twice with an email and also a phone call. When I picked my car up they were not able to tell me what had been done to my car during the service as they servicingguys had gone home. Nobody has followed it up.

Service

The car was taken in under warrenty for 2 parts to be fitted! Time and date agreed by BMW. After a 4 hour wait we were informed one of the parts sent was incorrect! Having been told when we booked the car in no courtesy was available, one was found!!

Service

Problem free servicing, from drop off to pick up

Service

Very satisfied with the service I received.

Service

Good communication

Service

all staff very friendly and efficient,excellent facilities

Service

The lady who looked after me was efficient courteous and exceeded my expectations. In sharp contrast to my experiences at Halliwell Jones in Chester! Chester could learn a lot from Noth Wales. Also good to be recognised by Dan in sales. Thanks v much

Service

Very helpful and welcoming

Service

Polly was efficient and charming

Service

It seems we had four problems with our car that happened simultaneously which was quite worrying. Luckily our car was under warranty and problems were solved

Service

Excellent service

Service

Completed on time. Car washed.

Service

The work was carried out efficiently and the taxi service to and from Llandudno was excellent

Service

They found the problem and fixed it very quickly

Service

On our latest visit Joe at the service counter was very helpful

Service

it was as if i was one of the family never been to Halliwell Jones before but the experience was very good sale man got the car keys told me all about the car & the BMW aftercare service

Service

Hassle free and was offered a lift home but I decided to walk

Service

Good service but s bit pricey

Service

Excellent service

Service

Five stars apart from the above.

Service

Very friendly fast efficient service.

Service

Lovely show room. Fantastic facilities on site.

Service

On 5th visit for exhaust rattle. Happy with service given at Halliwell Jones llandudno.

Service

Kept me informed and updated as to what work was being carried out and how much it would cost.

Service

A 3/4 hour recall work transpired into a 7 hour experience. I was not informed until approx 4:15pm that they would have to order a new motherboard. I had been asking every half hour the service representative if the work was complete.

Service

I found them easy to speak too and efficient... they also kept me informed on the status of my vehicle during the work .. even washed and vaccuumed it before collection !

Service

The experience was very seamless and the staff were friendly.

Service

I had been advised that I had a 10 minute wait for a lift into town, while my car was being serviced, this wait was actually nearer 40 minutes and I was concerned that I had been forgotten. It would have been helpful be told that there was a delay.

Service

Quality off everything

Service

they were very thorough

Service

Easy to book in and sorted problem.

Service

Job (relatively) could have been done more quickly (started eralier) and I coud have waited rather than return home and go back tothe garage to collect my car.

Service

Had no courtesy car

Service

Warranty repair work was successful however the car was given back to me with locking wheel nut still on wheel which subsequent flew off whilst driving home. I now have damage to the same wheel assumingly as a direct consequence

Service

Accommodating

Service

My dashcam mount was damaged. The camera was left disconnected after service. On reviewing the footage captured on the camera to establish how the mount was broken the actions of mechanics was not professional

Service

I was looked after, car was finished on time, returned nice and clean.Appears to run well

Service

Car was serviced on time and to the stated price along with a small annoying rattle that was attended to.

Service

See above, I rang up and as soon as they realised who I was the service operator started chatting in Welsh and finding out exactly what was wrong. Did I need a courtesy car, could they offer me a lift? It was so customer-centred.

Service

Everyone was very helpful, BUT, the reason I came in was to have the sat nav updated on my new X1, and after it was updated, it still hasn't got the 'new' A556 between J19 on the M6 and J 7 and 8 on the M56.This new road has been open over a year!

Service

I will be picking up my new car next week but my experience of purchasing my new BMW X1 has been excellent.

Sales

Great service and kept up to date along the way

Sales

Very patient and helpful sales staff

Sales

Everything from going in looking to purchasing and paper work to collection of vehicle is always done excellent??

Sales

This is the 2nd car we’ve bought from Kelly and the 7th from the dealership. Always get a good deal and great service to go with it.