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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This was the third time my car went in for service in a year and the first of the 3 services indicated new break pads front and rear at 50,000 miles. Rear pads were replaced but front pads were out of stock. not enough characters left to complete sto

Service

Shocking from start to finish with BMW Llandudno Junction rather than the call centre.

Service

Very pleased , all problems explained

Service

Every problem , was easily overcome with a no quibble attitude !

Service

Experienced professional service in all departments.

Service

Service completed quickly and car given a good valet.

Service

Everything I expected.

Service

Like the rest of the staff in Halliwell Jones, the service staff are very friendly ,accomodating and efficient.

Service

Good service.

Service

Very helpful

Service

Simple job done well

Service

We know each otherNot happy with EU however

Service

All work done with no hassle.

Service

Staff were not very organised in the morning, had to wait around for about 20 minutes. Was then late for work. Everything else was fine.

Service

BMW have excellent customer service.

Service

Fault not fixed, possible not due to HJ, but Bmw themselves. Reluctant to fix a well known fault and fob me off with or excuses.

Service

Service desk unreachable by phone. Messages often not retuned. Long wait for appointment date despite urgent matters. Staffs were friendly but stretched. Some staffs lacking knowledge, customer misinformed. Noticed a decline in standard.

Service

Service completed on time. New tyres fitted too

Service

Basically, because I am completely satisfied with the service I receive from Halliwel Jones.

Service

Good service

Service

Good customer care and quality arrangements.

Service

The staff are always courteous, prompt and accommodating when dealing with bookings and queries.

Service

Quick. Communicative. Helpful.

Service

Always have excellent service

Service

Very straightforward and everyone was helpful and friendly

Service

did not solve problem with rear fog light also I think that they treat people as totally knowing nothing about cars

Service

Always get top class service.Mind you I would expect nothing less from such a marquee brand.

Service

Usually my car is valeted before I pick it up. A wash would have been good. All the years I have dealt with BMW never happened before.

Service

Pleasant and accomodating

Service

No feedback on fault or repair

Service

polite and efficient service, recognised and a good level of communication on work required

Service

I was completely satisfied

Service

The general attitude is complacent

Service

I have found that all my requirements are looked after including the provision of a complimentary car which very convenient when my own car is in the workshop for a number of hours.

Service

All aspects of the visit went according to plan with no time wasted. Staff were friendly informative and efficient.

Service

Service completed in reasonable time. Comfortable waiting area.

Service

Very pleasant on the desk and always tell you more or less to the hour when your car will be ready

Service

This was my first BMW purchase..I am impressed with the service dept. They have always strived to sort minor issues out and always provide a complimentary vehicle into Llandudno which assists me greatlyWill seriously be considering another BMW

Service

The workshop is 80 miles from my home, they gave me a courtesy car which I returned the following day.

Service

Quite slow to get through to book appointment for service

Service

First class service from beginning to end.

Service

They went over and above in dealing with the wheel repair

Service

Very pleasant staff and good courtesy car but not very clean

Service

Very efficient, and everything explained well.

Service

Completely satisfied, everything sorted and the car returned clean.

Service

work done on time for agreed price-nothing amiss!

Service

Whilst the car was in for longer than anticipated I was given extended use of the courtesy car and I was kept informed of the delay and when the car could be collected.

Service

Despite their ongoing assistance, the ongoing problem has not been resolved. Probably not their fault.

Service

Excellent service as usual.

Service

Good sales support

Sales

Halliwell Jones North Wales were very helpful and it was a pleasure buying from them. They kept us informed of the progress and were never too busy to answer our questions.

Sales

From Daniel point excellent not a word I use very often, interior cleaning of the vehicle in specific to ALL windows were of a poor standard in been clean upon finding this out following collection the windows were not cleaned throughtout the car.

Sales

The salesperson (Lee) was brilliant and very helpful. Handover was efficient and effective.

Sales

Very efficient, which made it early.

Sales

Efficient and professional service from Dan and Donna

Sales

Seamless efficient and no hassle

Sales

Fantastic bunch of staff. I know I am among fellow enthusiasts who genuinely believe in BMW. They have been extremely informative and knowledgeable in explaining our new Hybrid to us. Nothing is too much trouble for them. A really great team.

Sales

Kelly looked after me, my wife and Evie my wife's guide dog

Sales

I felt like I was being looked after from start to finish

Sales

The sales team were very helpful and knowledgeable and the vehicle was available for collection as promised.

Sales

enjoyed my time with the centre.very obliging.love my car!!

Sales

All questions were answered with honesty. We were offered a test drive and further help in coming to a decision about model and additions. The dealership is friendly, non patronising and the whole process was professional. Delivery date was spot on.

Sales

Very happy with the whole experience start to finish

Sales

Staff friendly, helpful did their best to negotiate best deal for us

Sales

They were very good and took me through my Motability purchase without a hitch.

Sales

outstanding service

Sales

Salesperson Daniel Roberts at Halliwell Jones was a credit to you.

Sales

Excellent people at Halliwell Jones North Wales very efficient

Sales

I was given the time by everyone at BMW to ensure that all my needs were met

Sales

Treated as if you were a family member

Sales

Made to feel very important and wanted