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ABOUT CENTRE

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was sorted quickly, and returned much cleaner than it went in! The lady I dealt with in reception was lovely, and nothing was too much trouble.

Service

Waited three hours to try and sort out rear indicator still not resolved so car going in for day or so

Service

Helpful staff explaining regarding the service required

Service

After sales experience wasn't good but then rectified in the end.

Service

Great dealer

Service

Perfect, from the meet and greet, service personel, updates and service undertaken.

Service

Reception lady was efficient and helpful and the waiting time was realistic

Service

Prompt response and successful fault resolvement.

Service

Amenable staff and a quick service

Service

Left BMW after the service with the nest service indicator at 18,000. The next day after 5 miles of driving it was at 14,000 and now after 750 miles it is at 8,000. The car is going back tomorrow for another full day to check this out

Service

A warm welcome, pleasant and efficient people, a good job done, what more could anybody want ?

Service

Very good service

Service

Everything dealt with as expected

Service

Completely satisfied

Service

My car was returned damaged. I spoke to one of the sales team (Craig) with a look at changing my car in the coming months and he couldn't even be bothered to look at a car with me!

Service

Everything went according to the service schedule: Start time finish time and cost were all as stated.

Service

I have to wait for three hours fo a job that I had been told would take about one.

Service

Pleasant,polite and helpful staff.

Service

I have been with you for several years and always have the best service and am always fully satisfied.

Service

Dropped the car off and got a free ride to my destination. When picking the car up it had been valeted inside and outside. Dissapointed the fault was not covered under warranty but it was done at a discounted rate.

Service

As above.

Service

I received 3 different prices and viewpoints on servicing contracts. From different sources the charges for service were disproportionately high.

Service

Prompt, efficient and friendly while you wait service.

Service

Asked for a new plate to befitted to the front of the car due to water staining ingress due to no fault of my own and which has been present very soon after I purchased the car 2 years ago. This was not done and was told I would have to pay for it

Service

Although I'm satisfied, I did find it strange that my SatNav DVD disc had been removed and then reinserted upside down. Initially I thought some major fault had been introduced and I was about to go back into the Centre. A fault was showing on iDrive

Service

Car cleaned inside & out. MOT passed.

Service

Problem with vehicle identified and resolved. Person I met in Service Dept appeared very knowledgeable regarding vehicle technical issues. This is not always the case.

Service

Everything completed in time. Information provided about tyre tread bearing legal limit but no sales pressure

Service

Very helpful and friendly staff. My needs and requirements were listened to and acted upon. Not

Service

I love my BMW, all the after sales service I have had has been first class nothing to much trouble, even to me popping in when I have had problems with my phone, my car has always been returned clean after service ??

Service

Helpful, communicative and happy to help

Service

No quibble parts replaced promptly

Service

Great service and easy to contact our sales representative when needed

Service

An hour to wait to change small bulb despite an appointment

Service

As has been my previous experience we received friendly efficient and courteous service.

Service

could not have gone better

Service

Had too wait 2.5 hours

Service

kept waiting far to long to have 2 tyres changed

Service

The service and all round experience at Halliwell Jones North Wales is faultless,

Service

Would have been a 5 if there was a driver available to take me to Llandudno as had been arranged.

Service

I waited for 7 hours walking around town in the cold and rain with my wife and baby grandson to eventually be told that the small part that it needed was not carried in stock and I would need a return visit.

Service

Jeremy, the salesman was excellent and very efficient.

Service

Ditto

Service

I had the boot release fixed but the interior grab handle for the boot is now loose and I will need to take the car back again to get resolved.

Service

Sales executive Lee Jones was exeptional

Sales

Treated with respect and my value as an existing customer was demonstrated clearly in the deal I subsequently was offered. Excellent team and management at Halliwell Jones in Llandudno branch.

Sales

I have been dealing with them since 2003

Sales

Dan was easy to deal with and made the process simple

Sales

I liked the car and the deal

Sales

Kelly Horn couldn't have been more helpful in putting together a proposition that met my requirements. She searched for the right vehicle even though it wasn't on site at Halliwell Jones and arranged for it to be transported to North Wales.

Sales

Professional staff who made the process easy

Sales

disappointed with lack of manual for navigation system

Sales

Always look after me and very friendly

Sales

Excellent and professional approach to all aspects from sale through to delivery - could not really fault any part of process

Sales

All staff were fantastic and the at was delivered in a week

Sales

very welcoming staff

Sales

Kelly Horne has a lovely manner and always goes out of her way to help :)