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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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Bodysgallen Hall on Halliwell Jones Rewards

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Discover the BMW X Range | Now available with 2.9% APR

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The all-new BMW 1 Series is now available on the Motability Scheme

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The BMW 3 Series Touring

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Win at 2 Night Break with the Nelson Hotels Group

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The Quay Hotel & Spa joins the Halliwell Jones Rewards Scheme

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The BMW M5 Edition 35 Jahre

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Introducing the all new BMW 1 Series

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Launching The Next Generation In BMW Luxury

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Convertible of the Year - BMW 4 Series Convertible

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Give change to make a change

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Geneva Motor Show 2019

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BMW WINS BEST FLEET MANUFACTURER AWARD FOR THE FOURTH TIME.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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BMW 8 SERIES & X5 LAUNCH - CAER RHUN HALL

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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Upgrade Event

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The all-new BMW X3.

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Mike and Jules Peters 130+ mile challenge

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NEW Halliwell Jones Films

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The BMW X1 is now available on the Motability Scheme

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Car of the Year 2016

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because of your great staff at Conwy

Service

Dropped the car off in the morning and was repaired by 2pm. Pleasantly surprised that the car had also been washed and valeted.

Service

Very professionals

Service

The service desk employee was understanding of my frustration.

Service

Very pleased with service work on X1 and reception staff explaining work done.

Service

I appreciated the loan of a car while my car was being repaired

Service

As usual the staff were friendly and helpful car booked in with no fuss,

Service

Everything went smoothly. Excellent service.

Service

My car was subject to recall related to the the exhaust system. It needed a replacement part, but none were available in the country. The car was off the road for several weeks and nearly led to cancelling a holiday until I contacted BMW UK.

Service

Whenever I've gone into my local dealership, I've never my found my experience to be pleasant either when purchasing or getting a service. Just feels like the staff don't care, the mechanics seem sloppy and I always have to go back.

Service

Everything taken care of quickly

Service

The service is shocking!! Literally the worst dealer I've ever been to, you buy a premium brand and get treated like it's car supermarket.

Service

Very effective service.

Service

Top personal service

Service

Very efficient in arranging the service. Polite, courteous and knowledgeable staff.

Service

I did not have any problems therefore I cannot be anything other than completely satisfied.

Service

Because the Warrington Booking Centre completely messed up my service plan.

Service

Kept fully informed throughout the process

Service

The idrive was given new software.

Service

Plesant staff

Service

See above.

Service

I have 2 cars. The other car is not a BMW. It is regularly serviced by the franchised dealer from whom I bought it new. This other dealer beats HJ in terms of pleasantness to the customer and efficiency with which they deal with me.

Service

Courtesy car available and get in touch with progress on vehicle

Service

Only slight issue was when I pointed out corrosion on two alloy wheels (the car isn't even 2 years old). The dealership agreed to change them under warranty when pressed

Service

I have booked a service on two separate occasions requesting that a light cover be replaced on the car. On both occasions I was told the part wasn't in stock. In spite of the fact I booked the service over a month in advance.

Service

Never an issue and always happy to assist me with my enquires.

Service

Service staff were all pleasant and friendly. I was kept informed of progress, and generally treated well. If only the sales staff had conducted themselves similarly: then you might have got the sale too.

Service

Leanne and Ffion were excellent made sure everything was perfect, car was fixed a lot sooner than anticipated and even washed and vac'd, amazing thank you both.

Service

Service was carried out in the specified time, Car was washed which was a nice touch

Service

I was given clear feedback as to the work carried out on my vehicle.

Service

Helpful and pleasant to deal with

Service

The service and staff were excellent, however after initially being told the car service would take no more than two hours, it was in fact three and a half hours before my car was ready. I was sat waiting in the showroom the whole time!

Service

VG

Service

completely satisfied as always

Service

Everything was carried out as requested.

Service

I would have been completely satisfied if, after booking, I had received a call back with the price for some additional work, as agreed.

Service

E-mails and phone calls not replied to ? When at last the booking was made the service was very good .

Service

The work needed was carried out to the standards I would expect! Long wait though for the return of the car! It couldn't be found!!

Service

Although pleased with the work I feel that the service is very over priced.

Service

It was just an MOT. Nothing special asked or given

Service

Service is very good,feedback from workshop is comprehensive and and informative.

Service

See above. Also, a lack of courtesy cars for service bookings is a major issue in a rural area.

Service

The work was done quickly and efficiently whilst I waited, and they cleaned my car inside and out.

Service

All aspects explained clearly, good personal care.

Service

Always pleasant and helpful staff

Service

Everything worked well

Service

Excellent service

Service

Everything was explained clearly and a video provided so I could see what was happening

Service

Car got recalled and then it was like BMW was doing me a favour providing a courtesy car.

Service

Seem to be throwing money at the car and not solving the problem

Service

The service advisor was polite and helpful

Service

good efficient service

Service

All satisfactory - Just one aspect that could be improved. Car dropped off at the garagefor service at 08:00 but courtesy driver not on duty until 08:30. Had to wait 35 minutes for a lift home.

Service

We had booked a courtesy car which was on the paperwork, but it had not been booked on the system. There were none available. Fortunately we got a mini from the mini dealership next door, but no fuel in it so had to get fuel leaving us late for work.

Service

You need more people like Ashley working there

Sales

Great service

Sales

Everything was ready for us. The process was slick and friendly.

Sales

Excellent service in all aspects is service.

Sales

The staff at Halliwell Jones, Llandudno, are always welcoming and more than happy to listen, advise and help. On this occasion we dealt with Daniel Roberts whose knowledge and excellent customer care, added to the experience of buying our new car.

Sales

Always completely satisfied with this dealer.

Sales

Sales person very helpful and kept us well informed on the progress of the vehicle. The car arrived with in the dates we were told and everything tied up on the day of collection.

Sales

Kelly was very helpful and made the process stress free

Sales

Great service.

Sales

Sales advisor was very approachable, friendly and helpful.

Sales

John and Dan were excellent