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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
390 ratings and 208 comments received in the last 90 days.
30 November 2024
Everything was communicated clearly with no pressure at any point in the process.
29 November 2024
Straight forward and ended up giving me more for the car once seen.
27 November 2024
Amazing when we walked through the door we were greeted with a friendly face (Tony Wood) He asked politely if he could assist. We said what we wanted and what our budget was and he went through everything thoroughly with us.
27 November 2024
The whole experience was great, from the moment we walked into the dealership and were immediately acknowledged (this was not the experience at other dealerships), to speaking to Lee Jones about our options to delivery of the car, it was flawless.
27 November 2024
Lee had everything ready - all paperwork etc. No wasting time. Everything explained in detail.
18 November 2024
I was very happy with the sales man Tony and Dermont who dealt with arranging the finance for me and delivery of the car.
11 November 2024
Best car I've ever driven
04 November 2024
Unveiling the car to us was a lovely touch and made the whole experience exciting for all the family
04 November 2024
Personal service of high quality and excellent communication.
04 November 2024
Everything was perfect
04 November 2024
Seamless
31 October 2024
The overall experience was extremely impressive. The sale team were very attentive
30 October 2024
All very straight forward. Easy and good service
30 October 2024
Excellent servicce
28 October 2024
Very informative, helpful. Excellent communication throughout
26 October 2024
Extremely efficient sales staff .esp Anthony who made the new purchase very easy and smooth .he catered for all my requirements, sorted an excellent Finance deal and came on his day off to sort the final hand over of the car to myself.
25 October 2024
From Start to finish the service by Anthony Wood was above expatations, Professional,considerate,courteous,respectful,not pushy and most of all listened to what we wanted from the New Vehicle,Jerrica was also professional along with John Sales Manage
24 October 2024
Great showroom, friendly and attentive sales team and nothing was too much
22 October 2024
Detailed instructions on how my new car worked were given with complete politeness and professionalism.
14 October 2024
A memorable experience from start to finish.
07 October 2024
Lovely atmosphere and very welcoming we explained what we required and our expectations were fulfilled
04 October 2024
Very easy process
03 October 2024
From start to finish the experience was easy. Les Green helped throughout the process and ensured that on the delivery day we were made to feel like valued customers...that extra mile of service and little touches such as the unveiling go a long way!
03 October 2024
Lee was always polite and friendly and listened to our needs.
03 October 2024
lee helped me with the car i was interested in ... it arrived very quick and i was very happy
03 October 2024
I would refer you to my comments to question 1, but I would also add the following. We found this BMW centre to be very welcoming. All the people we met were friendly, helpful and professional which made the experience very enjoyable and stress free.
03 October 2024
Went out the way to search for the same spec vehicle I already had and had it delivered within 3weeks of purchase
03 October 2024
Les Green and Stuart Holland made us feel very special duiring the hand over and Lee led us expertly through the tech set up.
02 October 2024
Lee Jones kept us informed throughout the process of purchasing our new car.
29 September 2024
Really smoth transaction car arrived sooner than expected
21 September 2024
Fully informed every step of the way and always kept up to date with any developments
20 September 2024
I was well attended to, the handover was informative and we were not interrupted.
15 September 2024
Friendly staff, clean showroom, excellent service all round.
14 September 2024
I found the people I dealt with at Halliwell Jones very friendly and welcoming .I should particularly like to thank Mr Les Green , the Sales Executive who looked after me .He was efficient, knowledgeable as well as being very fair and patient .
11 September 2024
The total package is good, from first enquiry to car delivery, everything was dealt with efficiently and friendly in comfort
04 December 2024
Professional and a very good service
04 December 2024
We only use this garage for purchasing and service. They are like a family and a visit there is like 'going home'
04 December 2024
Because I was satisfied
04 December 2024
good customer service
03 December 2024
Everyone was friendly and professional
03 December 2024
Halliwell Jones looked after us very well, they kept us informed and updated and were a pleasure to deal with.
03 December 2024
You went above and beyond not pushy..
03 December 2024
Every thing done as said and in the appropriate time
03 December 2024
Luca & Megan the Service Advisors are professional, friendly & always very helpful. My oil service was delayed by at least 2 hours. I live in Harlech (1.5hrs drive). Luca went above & beyond by washing my car so that I could drive home thank you!
02 December 2024
Terrible customer service still waiting for them to call me back
02 December 2024
Met and exceeded expectations
02 December 2024
Great service and great price on tyres
01 December 2024
All fuss free and on time
29 November 2024
Polite informative helpful
28 November 2024
Staff were great but BMW the company could imrove
27 November 2024
Could not fault the service.
27 November 2024
Everything was perfect.
27 November 2024
Mechanic did not check/fixed noise from breaks despite major service getting done.
26 November 2024
Luca looked after my car,happy with the service
26 November 2024
Again it could be better
25 November 2024
nothing negative to say
24 November 2024
Well organised
23 November 2024
Everything about my last visit was dealt with to my complete satisfaction
23 November 2024
Staff treated me well. Very professional kept me in the loop for the time I was there.
22 November 2024
Job done on time. Staff courteous.
22 November 2024
I have a slow puncture that you were aware of' upon picking my car up I thought some air would have been put in.
22 November 2024
Service was done and car washed amazing service
22 November 2024
Always helpful and the team know us now
22 November 2024
Every thing went smooth
21 November 2024
The service was very professional throughout with Andy understanding what I was looking for tailoring for my needs and budget.
21 November 2024
Great
21 November 2024
The woman who helped me was brilliant
19 November 2024
Excellent service from every member of staff, from the moment you walk into the showroom. Very impressed with the three members of staff on the service department, l have dealt with Megan and found her very helpful.
18 November 2024
Excellent service
18 November 2024
It was easy
18 November 2024
Excellent customer/admin service and attention to detail. Courtesy car provided. Completion as promised
18 November 2024
Everything done as requested. Excellent service of a lift to and from home.
18 November 2024
I rarely give 5 stars - always room for improvement!
18 November 2024
The reception staff are very friendly but we can't comprehend why the service staff are unable to rectify the problems with the vehicle. Due to the present colder weather we are gravely concerned that we will not be able to drive any distance.
18 November 2024
uca tended to my every need. He was so understanding and took his time to explain everything in a polite and professional manner. He went above and beyond. Credit to the company
18 November 2024
No issues
18 November 2024
staff were very pleasant and helpful. The work was efficently arranged and was completed to a high standard
17 November 2024
Taken the car for a service recall, and we had a free health check, and also had a complimentary car wash. Extremely happy with the service received.
17 November 2024
They were great
17 November 2024
Very efficient, excellent sevice
17 November 2024
I don't want to sound ungrateful however my car had to come in for a recall ok no problem. And out of courtesy you gave my car valet which again I am very grateful. my dad always told me if your going to do a job do it well. However this was not the
17 November 2024
You get well looked after and kept informed about progress
17 November 2024
They damaged my alloys, no pre-service, in-service or post service video as apparently they have been lost for my vehicle.
16 November 2024
Because it was very good but not excellent
15 November 2024
This ranking ONLY applies to Luca Algieri who sorted the idrive and BMW App for me.
14 November 2024
Professional, courteous, and helptull
13 November 2024
All the additional services exceeded expectations and I'll definitely come to the dealership rather than going elsewhere now.
12 November 2024
Great job on the car, and love the video they send.
12 November 2024
Very helpful
12 November 2024
Professional and friendly service
12 November 2024
Great service
11 November 2024
Very happy with the service and courtesy car.
09 November 2024
No concerns
07 November 2024
Pleasant, helpful staff
06 November 2024
Efficient service delivered
06 November 2024
Other than a couple of minor niggles the service received was excellent
05 November 2024
Outstanding
05 November 2024
A1
05 November 2024
Very professional in every way
05 November 2024
The sales and service staff are always helpful and polite and always go the extra mile to make sure you are looked after.
05 November 2024
Good service overall
05 November 2024
Having had two new tyres the following morning my car was showing low air in my tyres I would have thought having paid so much money that you would have ensured my tyres would have had the appropriate air in them before I left your garage
04 November 2024
Everything went as planned.
04 November 2024
Great service from start to finish
03 November 2024
good
30 October 2024
Receptionist knew her job
28 October 2024
I have 2 cars with you .kept informed all the way through.
28 October 2024
Kept fully informed throughout process
28 October 2024
Lovely staff and good consistent level of customer service.
26 October 2024
Professional, friendly, efficient see
26 October 2024
Excellent sero
24 October 2024
The young man on the check in desk is always polite and keeps you well informed.
23 October 2024
Always answer the phone promptly and nothing is ever too much trouble.
23 October 2024
As usual excellent service. I like the fact the technician sends a video of the service as he does it.
22 October 2024
I was able to speak to one of the technicians, who spent time with me while i explained the issues I'd been having with my car.
22 October 2024
Staff are very friendly and helpful
22 October 2024
Always informed what is going on , what's needed and when. Can't ask for more really
21 October 2024
Efficient and professional.
21 October 2024
Staff that dealt with arranging my appointment date were amazing and a slight change of time from my side.
21 October 2024
All the staff were young and friendly ..great customer service with a smile!
21 October 2024
Very professional and friendly.
21 October 2024
The guy I dealt with , Luca was a great guy and kept me informed throughout the process
21 October 2024
I was given clear guidance on what was happening through the whole of my recall process.I was kept up to date and given a courtesy vehicle while the work was carried out.My car was even cleaned! Very easy process,checking in and collecting vehicle
19 October 2024
Rude and unhelpful staff member on service depo
19 October 2024
At short notice my car was given the treatment
18 October 2024
Good communication and efficiency, professional and friendly customer service from Meg.
17 October 2024
All sorted very quickly.
17 October 2024
all good
16 October 2024
I only purchased screen wash as I need to buy bmw screen wash to maintain the warranty on our washer motor. I am due an oil service but have gone elsewhere for a third of the price, shame as I would love to have put the business your way,
16 October 2024
Answered all my questions with no fuss
16 October 2024
Excellent customer service, friendly and knowledgeable staff, prompt communication. Also - and please take note of this - having service staff with Welsh language skills is a huge bonus and elevated the experience for me.
15 October 2024
The staff went way and beyond to help, returned phone calls and gave professional advice.
15 October 2024
Great service
15 October 2024
Friendly and considerate.
15 October 2024
It was a free health check on a very low mileage car. A minor issue was located on a track rod end . The work was quoted at £300 - far too expensive for a part you can purchase for £30.
15 October 2024
all staff were friendly and competent. a man explained the visual inspection very clearly and the accompanying video told me everything i needed to know
14 October 2024
The brake pads were all replaced quickly and efficiently and the car was returned in a clean condition.
14 October 2024
Friendlt and professional
13 October 2024
Great staff, always helpful and friendly and make the experience straight forward and easy.
13 October 2024
No issues whatsoever with servicing to date.
13 October 2024
Completely satisfied with the service provided. Booked in on line and greeted by friendly staff upon my arrival at reception.
13 October 2024
Service took a bit longer than I was told.
13 October 2024
Nothing went wrong
12 October 2024
Kept informed
11 October 2024
Couldn't have been more helpful, thankyou
11 October 2024
Stress free appointment.
11 October 2024
keeping me informed of progress
11 October 2024
Above and beyond to help Friendly welcoming staff
10 October 2024
I love taking my car there. I get it back cleaner than when it went in and that's for two recalls. Staff there are friendly and courteous and will help with anything.
09 October 2024
Very satisfied. Very meticulous and explained well.
08 October 2024
Everything explained on service. Receive phone call whilst car was being worked on and also the walkround video.
08 October 2024
Once again excellent performance from all.
08 October 2024
Everyone was friendly, professional and couldn't be more helpful.
07 October 2024
Service staff on site were great. Nice clean car. Difficult getting through to Llandudno Junction on the phone.
07 October 2024
Megan's always a pleasure to deal with, very professional and clearly has a lot of experience. The technicians video report is also very good and well explained by Carl the Technian.
06 October 2024
You staff were great, very helpful. Did everything as promised
06 October 2024
Peace of mind
05 October 2024
Explained everything that was wrong with the car if there was and they sent u a video of the serviser of the car going through all the details
03 October 2024
Easy to arrange and good feedback
03 October 2024
Because communication between the garage and myself was excellent
03 October 2024
Everything very good except waiting to collect my car until 5pm after dropping it off at 9.45 and being told it would be ready by 4pm. Thus has happened on a number of occasions.
02 October 2024
Friendly staff who keep you informed every step of the way
02 October 2024
Quick and easy exp and problems were well explained and recorded.
02 October 2024
Always friendly and knowledgeable
01 October 2024
The thoroughness of the advice and recommendations given regarding emerging or any potential issues identified and requiring servicing or replacement in future.
01 October 2024
Very professional and at the same time feels like a small business .
30 September 2024
Problem was sorted hopefully
30 September 2024
Halliwell Jones are proactive in helping customers obtain the best for their vehicles.
30 September 2024
H.J carried out parts/safety check of my car - one tyre was identified as in need of urgent work & staff sorted this on the same day. Alongside this, a checklist & interactive video of my car were provided to ensure i was well informed throughout.
29 September 2024
Video of the vericle health check verry professional. Thank you.
29 September 2024
Constantly informed
29 September 2024
Swift and smooth purchase
29 September 2024
Minimal waiting, good communication, friendly helpful staff
28 September 2024
Excellent
28 September 2024
Excellent customer care from Luca who's very good at his job.
28 September 2024
Pleasant individuals, eager to help
28 September 2024
Service staff always helpful.
28 September 2024
Efficient
25 September 2024
The car was returned in a newly cleaned condition, while it was at the dealership ( for over a week), I was given updates on the work which reassured me that the car was in safe hands
24 September 2024
Loan car available while work being carried out on car and kept up with progress very professional notified booked appointment sent by Tex messages .
24 September 2024
Trevor and Richard and the team were so courteous and polite and so helpful to both me and my wife
24 September 2024
very helpfull staff
24 September 2024
It is because I have always had an immaculate service from Halliwell Jones North Wales and that is largely down to the staff they employ.
24 September 2024
Everything was explained to me in a way I could understand.
22 September 2024
Regret that I can only repeat that everyone I dealt with was polite & helpful. The work was completed on time.
22 September 2024
I expected them to know it was a Mobility car. Told it needed 12L of ad blue but they didn't put it in. Is this not part of a service?
22 September 2024
All seems to run smoothly
22 September 2024
Excellent service.
21 September 2024
When I went to pick up my vehicle the young man on the service desk was on the phone to another customer and there were two other members of staff who were not attending to anyone and didn't enquire if I needed assistance.
20 September 2024
Luka algeiri dealt with me. Hes a credit to BMW. Hes always calm and relaxed when dealing with me.Nothing is ever too much trouble and he sorts things out with no fuss. He has an old head on young shoulders which makes it easy to deal with him.
19 September 2024
Very helpfull and service
19 September 2024
Service staff are very good but car wash was as usual rushed and bits of the Carr were dirty
18 September 2024
Efficient
17 September 2024
As above, everyone was very friendly and helpful and welcoming.
17 September 2024
Very satisfied
16 September 2024
See above
15 September 2024
Would like to have know it was a all day visit.
15 September 2024
Great staff
15 September 2024
Quick and efficient completion of the service/ task.Luca at the Llandudno Junction branch of Halliwell Jones was excellent as are Chloe Congreve and Megan Williams.
15 September 2024
Overall very good. Could have been quicker, but that's a minor point.
15 September 2024
Everything was done well and was as expected.....although not cheap(you get what you pay for)
15 September 2024
I didnt have my vehicle for 2 days
14 September 2024
Everyone so attentive , couldn,t be better .
14 September 2024
Everything went as planned.
12 September 2024
The car wasn't washed
12 September 2024
On our visit we had Coffee and a chair but the problem was we had to wait 7 hours for them to do a Service on the car.I was in agony sitting. Not convinient for me to go from there.
11 September 2024
Ca r was serviced in a reasonable period and cleaned
03 December 2024
Everything went perfectly.was particularly impressed with the unveiling of the car just before we drove it out of the showroom. very exciting!!!