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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
309 ratings and 136 comments received in the last 90 days.
07 July 2024
Focus on customer service was clear. Great handover, car immaculate .
02 July 2024
See above
16 June 2024
Anthony was really helpful
15 June 2024
Always kept up to date, good communication.
03 June 2024
Prompt delivery.
29 May 2024
Completely satisfied, we left feeling valued as customers.
26 May 2024
Treated with respect and provided with all the required information.
24 May 2024
Lee at the Llandudno dealership was amazing every step of the way. He communicated well, offered me the best deal, handover was swift but informative.
24 May 2024
Good customer service
23 May 2024
Tony was attentive and listened to what we were looking for - helping us find the perfect car for us. On collection day, we were shown how everything works and helped to set up the BMW app and everything was synced for us ready to drive away.
12 May 2024
The level of service at Halliwell Jones North Wales was exceptional. All the staff I dealt with were friendly, knowledgeable and professional
06 May 2024
Very happy with service Harry was a lovely salesman and very polite.
05 May 2024
My 3rd BMW with this dealer, that says it all. Stellar service and a good deal
03 May 2024
I cold called my BMW centre Halliwell Jones Llandudno Junction North Wales without a prior appointment, from the delightful reception staff to the sales executive i was introduced to Tony Wood the experience was exceptional.
03 May 2024
Receiving my car was very good. I was given all the info I needed and it all took a short amount of time.
30 April 2024
The team are all lovely Patient, encouraging (but not pushy) & professional
27 April 2024
Great service from Lee at Llandudno bmw
27 April 2024
The Motability Specialist was patient and understanding and made it an enjoyable experience.
27 April 2024
Excellent customer service, we felt well looked after by Lee and his manager. All the staff were lovely and the Genius man set everything up for us.
21 July 2024
The repair was done quickly. Our vehicle was inspected throughly and provided reassurance to us.
20 July 2024
Had a 2 hour slot , on time . Had a video , but also the mechanic came out and had a chat which was useful
20 July 2024
Brilliant dealership, a world apart from lookers my local shambles who I shall never use again even though I have to travel, I was dealt with professionally and my car was returned to me spotless
20 July 2024
They did everything that was required and more.
18 July 2024
Very attentive, nothing was a problem at all. Andy had the time and patience to run through all the information and questions. Perfect
17 July 2024
Excellent service very welcoming:)
17 July 2024
Had my vehicle ready at the time stated.
17 July 2024
Really first class in every respect
16 July 2024
Staff very helpful , polite & considerate
16 July 2024
Just great staff and Mark the manager is very approachable and has helped out a number of times. My thanks to all.
16 July 2024
Solved my issue quickly, successfully and at a satisfactory price. Parts and customer service staff very helpful
15 July 2024
All very professional.
15 July 2024
No issues at all
15 July 2024
No issues
14 July 2024
Service team are so polite & helpful & easy to approach, many thanks to Ms Megan Williams who was very thorough & showed true professionalism.
14 July 2024
Good coffee
14 July 2024
Communication is the key
14 July 2024
Happy with service
13 July 2024
Efficiently dealt with
13 July 2024
All done with drop off and pickup to suit me. good clear inspection video. And washed the car even though it was just for a recall. Inside was already clean but the outside was filthy when I took the car in.
13 July 2024
Whilst I was there everyone stopped for a quick chat and asked if there was anything else that they could help me with
11 July 2024
No problems, very happy with the service I received.
11 July 2024
Fantastic service very helpful
09 July 2024
Excellent service as usual, staff doing there best to resolve any issues
08 July 2024
Came in for a free update and ended up paying over £1,000 after a health check. The only good thing is they could do the work the next day so didn't have to make another appointment.
07 July 2024
All good
07 July 2024
Friendly staff , especially the driver who dropped us off in Llandudno
07 July 2024
It is very important to keep customers in formed ,which they did
04 July 2024
Everything was explain to me in detail.
04 July 2024
work completed as requested
04 July 2024
The service and customer focused attitude by all the staff I interacted with deserves an excellent rating.
02 July 2024
Lovely courtesy car, friendly staff
02 July 2024
Always helpful and service very good
02 July 2024
Always excellent customer service with great communication
01 July 2024
Staff all good
01 July 2024
Again good service nice friendly staff
30 June 2024
Seemed very thorough. Also didn't take too long.
30 June 2024
Always a video sent by them, to update us.
29 June 2024
Excellent, friendly and informative service. I was kept informed of the work as it progressed.
29 June 2024
Some miscommunications but was sorted amicably
28 June 2024
As i said before Luca is a real asset to your team, he's polite, professional & makes sure that I'm ok when I'm on site as I'm partially disabled. Thank you all very much
26 June 2024
Great service
26 June 2024
Professional and friendly people. Carl came out to discuss service with us after sending an excellent video
25 June 2024
Staff were excellent.
25 June 2024
Polite, efficient.
25 June 2024
Efficiency and informative
25 June 2024
Very satisfied
25 June 2024
Excellent service. Couldn't fault it
24 June 2024
As above
24 June 2024
Very
23 June 2024
Never had any reason to fault the service I get from all BMWs I've purchased
22 June 2024
The staff always go out of their way to help with any queries or concerns. They are very helpful and friendly at all times.
18 June 2024
From the booking of my service, drop off, provision of courtesy car and pick up at the end of the day - faultless. Great team.
18 June 2024
Excellent service. Good price.
17 June 2024
Easy to deal with.
17 June 2024
Friendly and professional service.
17 June 2024
Could not fault service
15 June 2024
Very well treated and communicated with
15 June 2024
My last visit staff were polite and help full.I find staff quality can be inconsistent.My previous feedback a few years back was very daming the way I was spoken too. My last visit was excellent.
14 June 2024
People are nice
14 June 2024
Luca explained everything well he's a credit to yr company also Les Green works there he's a top sales man as worked fir Slaters that's how we met . Great service with a smile staff go above and beyond to make you welcome ??
12 June 2024
Excellent I enjoyed the video.
11 June 2024
Prompt response to a problem
11 June 2024
Efficient service.
10 June 2024
Good customer knowledge and highly valued help
10 June 2024
Great service
09 June 2024
Luca was great at keeping in touch.
09 June 2024
Everything was done professionally
09 June 2024
Megan Williams (BMW Service Advisor) is polite, helpful and efficient. Unfortunately she is let down by the Service Technicians.
08 June 2024
happy with the service and the information given.
08 June 2024
Good experience all round.
08 June 2024
Every aspect of the process was good.
08 June 2024
Excellent service
08 June 2024
They recovered from a bad situation very well and provided a good service on the day.
07 June 2024
Easy to book on the App, reminder emails etc. Checked in without issue. Work was carried out without issue. Also only carried out what was actually required in timeframe. Luca was polite and efficient.
06 June 2024
Yes, Completely satisfied. I'm most grateful to Luca Algieri, and all the team for sorting out my recent electrical issues on my 435d. Excellent job!
05 June 2024
Service on the day was good.
04 June 2024
No long waiting,
03 June 2024
The curtesy, respect and professional service received each time
03 June 2024
Excellent friendly staff
03 June 2024
Always great service
30 May 2024
Helped with issue for my car. Even though they forgot to pick me up.
30 May 2024
Very polite and friendly, contacted us with the issues and they were dealt with promptly
30 May 2024
Friendly, welcoming everything explained in detail to me great service thankyou!! Very well looked after.
29 May 2024
This would haven't a 5, however I received an email prior to my service asking if I required additional work, eg air con regas and bmw oil top up. Even though I requested these, they were not carried out. I didn't realise until I had left.
27 May 2024
No criticisms
27 May 2024
Always friendly and professional service from both Luca and Terry
26 May 2024
Very professional attitude
26 May 2024
Staff are always friendly and helpful.
26 May 2024
Completely satisfied.
25 May 2024
The service is brilliant, you drop off the car for a service and they take you into town or you can have one of their cars while waiting.
24 May 2024
Good service from the servicing team re warranty claim
23 May 2024
Always helpful friendly and professional from reception staff to drivers, Managers and mechanics. Wash and clean car service great!
22 May 2024
Easy to use service, reputable company, well organised, excellent friendly and professional staff
22 May 2024
Dealt with Megan on a few occasions, she has been professional, courteous and very helpful on each occasion.
21 May 2024
Efficient.
18 May 2024
Got everything done on time as agreed.
18 May 2024
Meg was brilliant. Kept me informed by phones throughout the day. When I did come in, the coffee machine was broken - one of the team went to Mini to get me a coffee. Unbelievable service!
18 May 2024
Helpful polite friendly staff.
15 May 2024
Service personnel very courteous and professional.
13 May 2024
Did everything as promised. Chloe in Service Dept, once again, goes above and beyond
12 May 2024
The welcome and attention throughout was excellent from David and his colleagues.
12 May 2024
Difficult to fault any aspect
12 May 2024
Smooth process with everything explained well.
11 May 2024
Came in for electrical fault, diagnosed and rectified the following day.
10 May 2024
Friendly professional service - work completed to indicated time schedule - pleasant waiting area with good wifi
10 May 2024
They explain everything that needs to be done and keep you informed throughout.
09 May 2024
Site kept me up to date with proceedings and were very quick as I have to wait for my car to be finished.The video of my cars health check is a bonus as is the wash and clean of my car.
09 May 2024
First class service
07 May 2024
Good all round.
06 May 2024
Meg was helpful and friendly
06 May 2024
Service was first class. Your representative Luca took excellent care of me.
01 May 2024
I believe disk brakes that corode and warp in an 8300 mile 16month old car should be replaced under warranty without question. However Halliwell Jones staff managed to clean up the offending items and nearly resolved the issue.
01 May 2024
The staff were very helpful and I didn't feel pressured.
01 May 2024
Everything was completed with professionalism.
01 May 2024
Excellent service deserves praise!
11 July 2024
It was all made calmly, and extremely professionally.Everyone is so friendly and helpful.