About Your Local BMW Retailer | Halliwell Jones North Wales

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

167 ratings and 128 comments received in the last 90 days.

23 May 2026

Every single member of the team were welcoming, friendly, knowledgeable and helpful. The experience of purchasing our new car was positive from start to finish.

19 May 2026

Very helpful and and staff very friendly

04 May 2026

Tom was fantastic as were all the staff at Halliwell Jones, Llandudno Junction. The most pleasureable experience I've ever had in buying a car.

03 May 2026

Sales team went above and made the whole process smooth. I felt up to date with each step of the way.

29 April 2026

The entire team at HJ Llandudno are fantastic, Big shout out in particular to John Arskey and Ayprl. You just know they will look after you, in terms of recommending what car is right for you and not being too pushy.

25 April 2026

Everyone was very friendly and extremely helpful - especially Tom.

01 April 2026

Advice and information provided was useful and courtesy shown was excellent.

01 April 2026

Knowledgeable, friendly, helpful staff

26 March 2026

This is the 6th BMW I have bought from this dealer. Excellent service as always. Helpful, friendly, knowledgeable, open and honest.

26 March 2026

All the BMW staff at Halliwell Jones North Wales are always polite and helpful. Les Green and Lee Jones made our latest new car purchase easy and took time to explain everything we needed to know.

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26 March 2026

BMW Halliwell Jones North Wales from preliminary enquiry through to taking delivery my new car were fantastic to deal with,my sales executive Les Green was brilliant very knowledgeable without doubt the best sales executive i have ever dealt with.

13 March 2026

Tom and Apryl were very accommodating and the transaction was smooth.

10 March 2026

Very easy purchase with excellent care and attention from Les Green who put us at ease and explained every step of the way.

08 March 2026

No pressure salespeople

06 March 2026

Great communication, friendly polite efficient sales persons

31 May 2026

Friendly and courteous service

31 May 2026

Everything about this visit was carried out be quickly and ready for pick up half an hour earlier than expected. ??????

29 May 2026

Excellent work and well executed.

29 May 2026

Reasonable price, quick and efficient. However promised a free wash and wasn't done. Your lady apologised, blamed a third party supplier and if I were to wait 30 mins or so she would have it done. You'd had car all day & didn't have time then.

28 May 2026

Always good communication but on this occasion It did take some time for the service team to come back to me about the health check recommendation. I made several attempts to call but they were clearly busy & possibly short staffed

28 May 2026

Not happy being told my car had 4 advisories after your health check. When we had only done 140 miles more after our MOT which hadn't given us any advisories

28 May 2026

Easy book in, good communication

26 May 2026

Dissapointed that passenger side suspension was not also replaced.

24 May 2026

Facilities and staff excellent

24 May 2026

Really good service from start to finish! The whole team deserves a mention! Thank you and I look forward to my next visit.

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23 May 2026

Car was dropped off at 8.55 for an MOT which was booked for 9am. The car wasn't ready until 13.20. Almost 4 and a half hours for a straightforward MOT (pass) with no advisories.

21 May 2026

Issues with resolving faults and appointments either being not recorded on the system locally, or quoted wait times as advised by HJ call centre being challenged by the dealership on arrival.

20 May 2026

Staff great telephone system awful

19 May 2026

Excellent customer service, attentive and professional.

19 May 2026

Loan car was filthy.

17 May 2026

Very happy with the service provided and the communication of the team to let me know if any issues found.

15 May 2026

Asked them to look at my brakes as I've had to replace the brake disks twice in less than 12 months. No doubt there is a root cause to make the disks warp. Failure to understand my concerns or properly look into it bought the score down.

15 May 2026

Very positive experience.

15 May 2026

The service was excellent from beginning to end, so much better than my usual dealer. I was actually able to speak with the dealership to make the booking, and there were actually plenty of service staff when I arrived who had time to arttend to you

14 May 2026

As requested by Warranty car returned to you to confirm faulty shock absorber. Agreed and fixing date booked for two weeks later. Arrived but no parts ! Back three day later still short on parts !! I have better things to do.Garry worked hard to sort

14 May 2026

Lewis dealt with me in a very professional manner

13 May 2026

Always prompt and attentive with everything explained.

13 May 2026

Very well looked after. Very well informed. Thank you!

11 May 2026

I was seen promptly and the damaged tyre was replaced and correct pressures set.

11 May 2026

Very good service by the staff,very helpful

06 May 2026

A seamless experience.

30 April 2026

Very efficient - polite and helpful staff. Quick turnaround and issue fully resolved. Will be returning for future servicing.

30 April 2026

Nice clean waiting lounge and drink facilities .

30 April 2026

Andy was very knowledgeable and made the whole process very easy.He went above to accommodate all my requests

30 April 2026

Excellent and professional service.

29 April 2026

Initially the quote I had was very expensive. When I pointed out another main dealer could complete the work for less, they price matched. Overall happy with the work that was carried out.

28 April 2026

I recently took my BMW in for a service and the experience was excellent from start to finish. The team were incredibly helpful. They treated me really well, everybody was polite and friendly and the service was completed quickly and efficiently.

27 April 2026

Great service

27 April 2026

Took a long time to book car in. Wasn't provided with lift home despite requesting this at time of booking and checking in on-line. Had to pay for taxi!

25 April 2026

Great service and communication

24 April 2026

Experience staff Great knowledge

22 April 2026

Staff were exceptional on the day.

22 April 2026

Very efficient, good surroundings and facilities while waiting... all good.

21 April 2026

I have been a customer of Halliwell Jones, llandudno Junction for many years. In all that time the service I have received has been excellent.

21 April 2026

Good customer care. Prompt attention.

21 April 2026

The staff were helpful, friendly, courteous and efficient.

21 April 2026

The customer service person kept me informed, the technician submitted an excellent video and explained my issue clearly and professionally.

18 April 2026

17 April 2026

our car was deemed undriveable due to an unknown fault , but no available slots to look at it for 10 days, due to Easter. Terry Edwards helped us sort a hire car, then managed to get it looked at and repaired within 3 days. He was very helpful

15 April 2026

My appointment was changes without checking that the day was convenient with me. I asked for the wheel bearing ro be checked and it was not. I would like to thank Megan on the desk for booking my car in for this to be done. She's very efficient.

15 April 2026

Fantastic service and communications

15 April 2026

Always maintains a Very good standard.

15 April 2026

On the health check they found I had a screw in the tyre this was about 11.55am it was not until 13.15pm when they had finished the servicing that I was informed. I was not offered any help on options.

14 April 2026

Main receptionists was extremely helpful. However, those employees working in the service department were disinterested and provided a low level of customer service.

14 April 2026

I came to the garage, I was greeted and passed the keys to the Service manager. The service was started on time, I was notified when the service had been completed via message and call (which was on time) The car had been cleaned. A video posted

14 April 2026

They told me after service they will wash my car,but never happened to me, not happy with their service.

14 April 2026

Overall fantastic service.

13 April 2026

The staff were new, didn't contact me to let me know car was ready, turned up before close assuming all was OK, payed and left, had to return warning light on also check sheet had not been looked at and I had a damaged tyre, recommended not to drive!

12 April 2026

The young lady who looked after me was very nice however, her male colleagues could do with smiling and acknowledging customers. Appreciate they were probably busy however, a smile doesn't take any time/effort and makes for a nicer atmosphere.

12 April 2026

I arrived to collect the car was given the bill and paid . Found out that it was not for my car. Had to wait another half hour to sort out their mistake.

09 April 2026

Really helpful staff and efficient service. Great loan car too!

09 April 2026

Just great service

06 April 2026

I specifically requested matters to be looked at but weren't carried out properly. It now means I have to book the vehicle in again.

06 April 2026

Was able to book in my car when I wanted and it was ready before I needed it

05 April 2026

I met by Meg who immediately put me at ease and explain the process for the day .Meg collected the courtesy car and was very patient showed me the instructions on how to drive a car.et kept informed during the day and even help me remove items on my

05 April 2026

Very good friendly service , very pleased.

05 April 2026

Very presentable young man who was methodical and asked a question when there was a query the car was finished around the agreed time and a very pleasant bill was the topping on the cake.

04 April 2026

We were kept waiting for over 30minutes with no apology when we went to collect our vehicle

31 March 2026

I did ask some questions over teams about costs to replace my headlight bulb but never got a reply .when I asked the service advisor he quoted me £80 which I thought was very expensive. But didn't get a correct price/response .

30 March 2026

Attentive and personalised experienced received from all BMW colleagues throughout the entire customer journey, with particular reference to John Arksey & Les Green.

30 March 2026

Apart from the air bag recall, I was impressed with the health check which was done as part of the recall - it identified issues sich as corroding sills which I am glad were identified and which I am dealing with.

29 March 2026

Excellent communication throyghout the whole process

28 March 2026

Very easy to deal with except for not knowing anything about free mot reward and not replying to text or email Sent about receiving free mot .

28 March 2026

The service carried out was fine, my car was not clean after complimentary wash. Slightly more expensive than I thought and also shouldn't charge £6 to fill up my screen wash

28 March 2026

Service staff were honest and informative about the work needed to repair the damage. Work was completed earlier than quoted. All staff were pleasant and welcoming.

28 March 2026

Work was done as advised and on time. Vehicle was handed back to me nicely cleaned together with both written and email reports.

26 March 2026

Just very good service and

26 March 2026

Seamless from start to finish. All staff were very professional and welcoming. There was a nice atmosphere.

25 March 2026

Staff helpful polite everything explained good day.

25 March 2026

Great service as usual !

25 March 2026

I've put my car in at llandudno branch for 2 years ,very impressed with everything, Megan is wonderful ,would not trust my car anywhere else now ,everyone is so helpful.

24 March 2026

Car not washed and controls radio etc messed about with

23 March 2026

Very satisfied with the service carried out, efficient , friendly staff and quick service with very good communication. Clean,well presented loan car. Not so happy with quote for required repair £530 for a drive shaft coupling seems very expensive.

23 March 2026

Great help from the Service team from start to finish! Really pleased with whole experience thanks to the full Service team well done!

23 March 2026

Very good friendly service

23 March 2026

Plenty of prior reminder of appointment. Staff courteous and efficient booking in. Service and MOT dealt with on time with no issues.

23 March 2026

Outstanding service as always. All of the team are amazing. Everyone happy to help you.

23 March 2026

Fantastic team

23 March 2026

Service OK and staff friendly & efficient. However I am still not happy & confused as to why you issue my service invoice with 'mileage'in kilometers not miles. I brought this to your attention last year & still same issue 12 months on ?

23 March 2026

Excellent service from everyone.

23 March 2026

Friendly and efficient service. Informed me new tyre needed and provided full vehicle assessment. Was able to fit new tyre same day.

23 March 2026

As always, excellent service, very helpful staff.

21 March 2026

Good customer service

19 March 2026

Excellent dealership

19 March 2026

Meg Very helpful and very professional.

17 March 2026

Efficient and Excellent Service

17 March 2026

Did the job no problem

17 March 2026

Excellent check in experience, findings video, car was completed on time, great check-out experience and the car was cleaned on completion.

17 March 2026

Excellent service

17 March 2026

We usually have a ride into Llandudno from a member of staff, but to'd on arrival that this service was no longer offered (was not told this when booking). No courtesy car available and over an hour wait for taxi and bus.

17 March 2026

Came from there with a broken light went back to tell them for them to say its just one of them things

16 March 2026

I am happy with your work.

15 March 2026

The service was very swift and the staff all very pleasant. The engineer has found faults with my tyres, which was well spotted, unfortunately this may be a result of a fault on the tyres which I have contacted BMW UK about, awaiting a resolution

15 March 2026

Calvin was very helpful and took the time to explain what he had been doing.

14 March 2026

Everything done on time and I was kept fully updated.

14 March 2026

I know I can rely on BMW to give me a professional job for my car, using your expertise and knowledge. My car is driving very smoothly and without the problem I brought it in for.

14 March 2026

Great service from start to finish ????

13 March 2026

Great experience great team

13 March 2026

Works carried out to a High standard

12 March 2026

Very helpful service from all involved and despite not being booked in my car was seen to within 30 minutes - Dave.

12 March 2026

The service was carried out quickly, efficiently and on time.

11 March 2026

Always very good service at Halliwell Jones in Llandudno

10 March 2026

Friendly team as always, helpful

10 March 2026

No problems encountered. Courteous service.

10 March 2026

Excellent service, car ready before I asked which was much appreciated.

09 March 2026

Friendly well informed staff on reception

08 March 2026

Excellent service cant fault

06 March 2026

Very good service and very efficient

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Halliwell Jones North Wales BMW

Address

Ffordd Maelgwyn, Tremarl Industrial Estate, Llandudno Junction, Conwy, North Wales, LL31 9PL

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01492 562400

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map

Address

Ffordd Maelgwyn, Tremarl Industrial Estate, Llandudno Junction, Conwy, North Wales, LL31 9PL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

01492 562400

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map

Address

Ffordd Maelgwyn, Tremarl Industrial Estate, Llandudno Junction, Conwy, North Wales, LL31 9PL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

01492 562400

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map

Address

Chester Aftersales Centre, Knutsford Way, Chester, CH1 4NS

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

01244 393600

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map

Address

Ffordd Maelgwyn, Tremarl Industrial Estate, Llandudno Junction, Conwy, North Wales, LL31 9PL

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

01492 562400

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map