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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
291 ratings and 167 comments received in the last 90 days.
19 March 2025
First class
17 March 2025
I was treated with courtesy and felt very comfortable during all transactions which were explained to me as they occurred. Any questions I raised were satisfactorily answered.
17 March 2025
Very easy experience for me. Les took care of everything. Excellent! Couldn't ask for better service Forgetting about the car for a minute, Les's professionalism and attitude is enough for me to come back (car is also excellent)
15 March 2025
It wasn't without it's issues though due to the delay in manufacture and some communication blips
10 March 2025
On time, all good
07 March 2025
Nothing to criticise at all. Enjoyed the whole buying process..
05 March 2025
Les Green is a fantastic asset to BMW Llandudno Guided me through all the steps Highly professional at all times A very polite & easy going person Superb communication skills Lovely manner with me when handing over the vehicle
05 March 2025
John Arksey and Les Green go out of there way to make sure all is ok and delivery as promised.
05 March 2025
Very good service and presentation with no pressure, overall a reasonable p/ex deal. Lee Jones (sales) made a great handover experience.
22 February 2025
Seemless process, everything explained to us and the offer to contact them again if we aren't sure of anything.
09 February 2025
From the time we entered the Llandudno showroom, we received a friendly welcome we were directed to Lee who from then on was extremely helpful he explained everything very succinctly and made the purchase of our car run extremely smoothly.
05 February 2025
Spot on!
04 February 2025
Appalling customer service. Why does it sometimes take over a hour on hold before telephone calls are answered?
01 February 2025
Professional but caring and considerate at all stages.
01 February 2025
Lovely car and greatstaff
31 January 2025
As usual customer service was excellent.
31 January 2025
Purchase and handover experience was excellent
28 January 2025
The sales rep Stuart Goulden made the purchase a pleasure, and all the staff are there to help.
14 January 2025
From start to finish Anthony Wood at BMW Llandudno was very profesional. All emails were answered promptly and every phonecall returned within a matter of minutes. Every request that we had was met. Anthony could not have done any more for us.
08 January 2025
Clear communication
04 January 2025
Easy from start to point if collection. Nothing too much trouble.
02 January 2025
Excellent customer care throughout. Sales Manager & Associate. Product Specialist. Receptionist who booked the test drive. During the purchase we explained we needed to return to our caravan as one of our dogs would be howling.Bring them in. Perfect!
22 March 2025
Although I am pleased with Halliwell Jones I am somewhat disappointed with BMW at this point in not having the necessary parts for my car until the end of April at the earliest and as this is required for its MOT I am now at a loss as I was Driving t
22 March 2025
Experience was exceptional
21 March 2025
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21 March 2025
Once pointed out an issue they are quick to learn from it and put it right.
21 March 2025
The people I dealt with were friendly and professional, and the work done on my car was to a high standard.
20 March 2025
Keep posted all the time
19 March 2025
The repairs appear to be satisfactory. However they had booked me in at the wrong time. My car was as I left it parked two hours later. Health check did not show the problems that the car was in for.
17 March 2025
Was given a video report showing work required
17 March 2025
Very helpful at the at the service desk.
16 March 2025
Very professional and friendly. As I needed thr car the following day for a business journey Megan and her colleagues expidited the work which was completed without delay. I was kept informed throughout. Very supportive.
15 March 2025
Work completed
15 March 2025
Megan was extremely helpful and efficient , arranging for the work needed following my service.
15 March 2025
Updated on progress of repair
13 March 2025
Service from the staff was excellent
12 March 2025
The MOT and service was quick and efficient. Luca was very helpful.
12 March 2025
The problem was found and rectified which is what I needed and to be under the warranty
12 March 2025
staff polite and very prompt service
11 March 2025
I was kept informed throughout the process from my arrival in the morning to my departure when all the work was completed. My thanks to Luca, Megan, John (taxi driver), and I believe Colin? who completed the work.
11 March 2025
Very good
11 March 2025
Staff were excellent in dealing withe the car and providing the drop off and pick up service to town.
11 March 2025
Trust them to do what needs to be done.
11 March 2025
Too many cars having the same booking time.
11 March 2025
VERY HELPFUL AND PROFESSIONAL STAFF
11 March 2025
As above However I would add that the pre service emails from BMW are so totally unnecessary and an inconvenience (early book ins / car wash pre approved repairs etc etc etc) What nonsense and very off putting
11 March 2025
Excellent idea to have a video,showing a personal service, including commentary! Punctual completion too.
10 March 2025
After 5 days the replacement steering wheel / module developed a fault. None of the controls on the steering wheel are responding. In addition the outside temperature gauge does not show the correct temperature (-20 deg vs +12 deg). A/c also affected
09 March 2025
This time good . much better than chester
09 March 2025
Service was OK Had to wait at agents desk for a few minutes while he finished something on his PC Mileage on service receipt was in KM not miles Car was washed OK, but not cleaned in boot. Car was parked outside & roof got covered in dandelion seeds
09 March 2025
As above
08 March 2025
Excellent communication and service
08 March 2025
Friendly staff
08 March 2025
No issues, friendly people, excellent service, even got a small refund for a delay (which was nevertheless not necessary).
05 March 2025
Having booked my car in for its annual check up the day before it was due to go in a glitch developed on the suspension. When I advised Megan the Service Receptionist of the problem it was no longer a problem which I was more than Happy with.
04 March 2025
As above
04 March 2025
Would have liked like for like replacement/courtesy car but otherwise great.
02 March 2025
Very reasonable deal overall
02 March 2025
Service finished on time at the price quoted
02 March 2025
Staff always willing to go that extra mile, as stated before staff very professional and courteous
02 March 2025
Efficient and friendly
02 March 2025
Oustanding customer service from booking the appointment to appointment completion. Timely updates, helpful and professional.
02 March 2025
The staff were attentive and the booking etc. went smoothly.
01 March 2025
Quick and easy sorting my car out
28 February 2025
Thoroughly explained and gave tips on courtesy car provided despite having not driven an electric car before.
27 February 2025
it was all painless and the car was nice and clean when I picked it up. it was all very good no complaints at all
26 February 2025
Car was ready on time. Less stressful than last visit when too many cars had been booked in which just puts everyone under pressure.
26 February 2025
Very helpful staff, nothing was too much trouble. Excellent customer service.
26 February 2025
All aspects of the experience highly satisfactory
25 February 2025
Very personable staff
25 February 2025
The service was brilliant. The service department did more than I would have expected to look after me
24 February 2025
All staff both in and out of the garage were extremely helpful and professional.
24 February 2025
This was for an MOT. Everything went as scheduled
23 February 2025
It would have deserved 5 stars if the timing information on how long the recall would have taken , I was told possibly 2 days, then possibly all day - eventually it only took between 3 & 4 hours so I didn't actually require a curtesy car
23 February 2025
why are all the stars highlighted ? my answer is COMPLETELY SATISFIED
23 February 2025
As above
23 February 2025
The service team were great in finding and rectifying the faults with our BMW X1 That after purchasing it from another dealer twice.
23 February 2025
As above
22 February 2025
It is because I am always completely satisfied with my service experiences.
22 February 2025
Efficient no nonsense service
22 February 2025
See above
22 February 2025
Video of service , text messages before they carried out the work. Kind and courteous!
22 February 2025
Especially helpful always from Megan and Chloe
21 February 2025
Car was booked in on time and service completed ahead of tine whilst i had chance to review my next purchase.
20 February 2025
Was promised curtesy wash of car after MOT but was not done even though I left the car overnight. Was a little disappointed.
19 February 2025
Car was returned with no delay.
19 February 2025
very helpful
19 February 2025
Was very satisfied, Stewart handled all queries quickly. Was very approachable and friendly.
18 February 2025
Had no issues with my experience
18 February 2025
The repair was good as expected
17 February 2025
Answered my questions and good customer satisfaction
17 February 2025
Always good service
12 February 2025
Please see above answer
12 February 2025
Great communication, friendly reception staff and especially the transport home and back while the recall was carried out.
11 February 2025
The reception and garage staff are helpful and professional. Very easy and pleasant to deal with.
11 February 2025
Same reason s as number 1
10 February 2025
Very good service
10 February 2025
Everything done and car valeted
10 February 2025
Once car was in dealership service was fine, just unhappy about timescales for booking in, would have helped avoid car being recovered.
09 February 2025
The staff were courteous and efficient from the outset and I was looked after well throughout. Although my car was only in for a recall it was returned to me looking in pristine condition.
09 February 2025
MOT undertaken and lift to/from home arranged efficiently.
09 February 2025
Provide a polite efficient and effective service.
08 February 2025
Great service but non availability of courtesy car made it difficult dropping my car off. Had to take a train from an area I want familiar with.
07 February 2025
Salesman really helpful no pressure put on myself or wife
06 February 2025
Chloe and staff were lovely, professional, and very fespectful-which gave me confidence in the service received
06 February 2025
My car has had a problem for a long time. Your service manager Mark, was determined to get to the bottom of the issue, hopefully he has achieved his goal.Outstanding service on his behalf.
06 February 2025
Overall, very good. I did have to wait some time on collection but no real problems with anything and I appreciated the wash and vac.
05 February 2025
Briliant staff all round Excellent service from Chloe and Carwyn, very professional and polite
04 February 2025
Excellent service from initial greeting by receptionist to friendly and very efficient service receptionist. I bought my car from Halliwell Jones and they have always serviced and replaced tyres efficiently and cost effectively.
03 February 2025
Very satisfied no problems, sorted out the problem in no time.
03 February 2025
David Mano
02 February 2025
The entire team are very lovely, professional and explain everything during the process while I waited in the customer area.
02 February 2025
Very satisfied
02 February 2025
Everything was sorted.
01 February 2025
Work to identify the problem and rectification of same completed within the given timescale.
30 January 2025
The service was excellent..
30 January 2025
very knowable, contacted me by telephone to check if I needed any additional information or assistance while I was making my vehicle chose. Also answered my emails requesting additional information very quickly
30 January 2025
The technician, Bleddyn Jones, made a brilliant video and gave me confidence that my car was basically roadworthy. He (very) usefully picked up on the fact I have a split CV boot, so I'm in the process of getting that remedied.
29 January 2025
Very prompt and professional, friendly service.
28 January 2025
Always very professional and friendly
28 January 2025
Did job to my satisfaction
28 January 2025
The service is always 1st class , Carl - the technician did excellent work on the service that was due and the extra work that was required [ warranty] the CITNOW video sent to me while working on my car done in a very professional manner.
28 January 2025
Pleasant staff
28 January 2025
All work carried out
27 January 2025
The staff were excellent.
27 January 2025
Great service with a smile
26 January 2025
Brilliant customer service
26 January 2025
I found all the staff members who I met to be pleasant and helpful.
26 January 2025
Positive outcome, just a few areas for potential improvement eg. Vehicle booked in for 9:00am, work activity didn't start until after 1:00pm
25 January 2025
Handed the car at reception to Meg & the car was handed back by Chloe. Both young ladies are very efficient, friendly & helpful. While the car was in the workshop, I was sent a healthcheck video from Calvin which was very informative.
25 January 2025
The service received is top quality
25 January 2025
The only person involved in this whole debacle I would rate is the after sales manager Mark.
22 January 2025
Enjoy the video and kept informed by the service reception team
22 January 2025
Welcoming friendly reception.
21 January 2025
I was well informed, whilst my car was with them.
20 January 2025
More than satisfied, every visit is a pleasant experience the service team deliver exceptional customer service and are very knowledgeable
19 January 2025
Very satisfied
19 January 2025
Easy exchange process for loan car although it wasn't really required as the egr change was finished within the working day. Small gift received which was very unexpected and appreciated, lovely touch.
19 January 2025
Good communication. Good service.
19 January 2025
Very happy with the service
19 January 2025
Luca Algeria looked after me and made sure I was advised if a thing happened
18 January 2025
Was very happy with the service I got
16 January 2025
Refused to give me loan car, assured that recall work wouldn't take long, I could wait and that they'd valet my car. It took 2.5hrs to swap the centre of the steering wheel for a new one - and they didn't clean / valet the car afterwards.
16 January 2025
Helpful parts advisor
16 January 2025
Health check sent via msg informative and efficient Nothing to fault regarding experience
14 January 2025
Information through the day on progress Had a lift home with Johnny , which is always great , friendly
14 January 2025
Nice people to deal with
14 January 2025
they're always nice people there
14 January 2025
I had a good experience
12 January 2025
Perfect
11 January 2025
I'm a satisfied customer
11 January 2025
Megan at the service desk, is amazing.
09 January 2025
The recall item was carried out as expected as was a small repair
09 January 2025
All done as should be, thankyou
09 January 2025
Obviously your staff fail to note a customers requests correctly as stated at time of booking.
09 January 2025
I waited while the work was carried, which commenced soon after handing over the key, I was informed of progress and the car was returned clean and tidy on completion.
06 January 2025
Efficient courteous service
05 January 2025
Quick, efficient,comfortable wait during service
05 January 2025
Because they sorted out the issue with my BMW
05 January 2025
Had a text to say our car was ready and it was washed and cleaned when we arrived to pick it up.
05 January 2025
Work always seem to take much longer than I would have expected from experience
04 January 2025
Track rod seal fixed and 4 wheel alignment done on warranty
02 January 2025
Excellent service,even had my vehicle valeted inside and out.
31 December 2024
BMW responded promptly to my situation following malfunction of vehicle battery at a very busy Xmas time of year.
29 December 2024
Excellent customer service
28 December 2024
MOT finished in the time stated. It
20 March 2025
They do the job.