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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
299 ratings and 168 comments received in the last 90 days.
09 April 2025
Michael kept us informed at all points in the buying process.
05 April 2025
Friendly, helpful and professional through the whole process.
04 April 2025
I was extremely satisfied with my experience. Tony kept me in the know throughout the process, he went above and beyond to find me the 240i and the delivery was seamless.
03 April 2025
Everything was explained on both purchase and delivery in an easy manner and no appointment was rushed by either Tony or Dermot
03 April 2025
Everything was explained in detail and friendly manner
03 April 2025
As above it was first class
01 April 2025
The salesman Les was a top guy, friendly, polite & very helpful.
01 April 2025
Salesman Les green although there were delays not due to him made me aware and was attentive during the process
01 April 2025
Excellent deal
29 March 2025
Seamless from start to finish. From John the sales manager initially, it was just three weeks to collection of new vehicle. Michael Bradshaw, sales agent was well informed, helpful and all paperwork was completed with quiet efficiency.
25 March 2025
Other members of the team at Llandudno were so involved it really felt like a team effort.
20 March 2025
They do the job.
19 March 2025
First class
17 March 2025
Very easy experience for me. Les took care of everything. Excellent! Couldn't ask for better service Forgetting about the car for a minute, Les's professionalism and attitude is enough for me to come back (car is also excellent)
17 March 2025
I was treated with courtesy and felt very comfortable during all transactions which were explained to me as they occurred. Any questions I raised were satisfactorily answered.
15 March 2025
It wasn't without it's issues though due to the delay in manufacture and some communication blips
10 March 2025
On time, all good
07 March 2025
Nothing to criticise at all. Enjoyed the whole buying process..
05 March 2025
Les Green is a fantastic asset to BMW Llandudno Guided me through all the steps Highly professional at all times A very polite & easy going person Superb communication skills Lovely manner with me when handing over the vehicle
05 March 2025
Very good service and presentation with no pressure, overall a reasonable p/ex deal. Lee Jones (sales) made a great handover experience.
05 March 2025
John Arksey and Les Green go out of there way to make sure all is ok and delivery as promised.
22 February 2025
Seemless process, everything explained to us and the offer to contact them again if we aren't sure of anything.
09 February 2025
From the time we entered the Llandudno showroom, we received a friendly welcome we were directed to Lee who from then on was extremely helpful he explained everything very succinctly and made the purchase of our car run extremely smoothly.
05 February 2025
Spot on!
04 February 2025
Appalling customer service. Why does it sometimes take over a hour on hold before telephone calls are answered?
01 February 2025
Professional but caring and considerate at all stages.
01 February 2025
Lovely car and greatstaff
22 April 2025
Good service but very expensive for the work carried out.
21 April 2025
Car returned washed and clean. Great communication during the service and where able to explain any information
20 April 2025
Nice to deal with professional people.
20 April 2025
Did the work as quickly as possible and kept me informed
19 April 2025
Easy
19 April 2025
I was guided with professionalism I was keepi updated through the day of my car being with the BMW centre to the moment I got it back p
17 April 2025
Experience in trying to get help with my partners car recently from Llandudno was shockingly bad and unprofessional. No aftercare whatsoever
17 April 2025
Seemless
16 April 2025
Good service
15 April 2025
Giving 5 stars out of a maximum of 5 stars should give you a clue!
14 April 2025
Again, just the friendly efficient service I receive each time
13 April 2025
Greatservice
13 April 2025
Gentleman said my car would be valeted for the inconvenience of 3 recalls, but it wasn't
13 April 2025
It was allI expected and more
11 April 2025
I was directed to the wrong side of the facility to pick my car up.
10 April 2025
Same answer as question 1, plus Chloe followed up on a query about the warranty excess to make sure the right answer was given.
09 April 2025
Once you get your car booked in, it is an excellent service.
09 April 2025
Work carried out promptly, courtesy car readily available.
07 April 2025
Received a video of work carried out and kept informed before work commenced on the vehicle
07 April 2025
Excellent, minimal waiting around as i had booked a loan car - also informed me my car had a service pack that the supplying dealer never told me about.
06 April 2025
Informed me of service plan. Saved money and easy installments.
04 April 2025
Very good
04 April 2025
Due to Luca
02 April 2025
Nice people to deal with clwyd is very knowledgeable and helpful
02 April 2025
Delay in having the loan vehicle ready so i can get on with my day. I waited about 20 minutes which was quite an impact. Otherwise service schedule was carried out completely and car was ready on time.
02 April 2025
No issues throughout until the communication issue that we had a discussion, and all was sorted within a few hours.
01 April 2025
Quick and helpful.
31 March 2025
As per Answer no1
31 March 2025
Friendly and professional as always
31 March 2025
Meg the service representative was very efficient
31 March 2025
Very satisfied with the whole service plus the car had a valet
31 March 2025
Free valet
30 March 2025
We were treated with courtesy and respect by everyone we spoke to.
29 March 2025
Very polite and professional Speaks to you like you're a real person and doesn't patronise you like other garages
29 March 2025
The recall work was completed timely, and I received a call when my car was ready for collection.
26 March 2025
I had a video update of my car, found this very useful
26 March 2025
Job completed to the best of standards
25 March 2025
Living in a rural area it was difficult not knowing how long the repairs would take, appreciating that they had to fit around scheduled work. Very happy with the contact with Meg and the technician and with the work.
25 March 2025
Super efficient and fair prices
25 March 2025
No issues. Paperwork was properly completed and I wasn't kept waiting at all. The two young ladies I dealt with were very attentive.
25 March 2025
Excellent feedback and access to specialist staff was much appreciated
25 March 2025
Great experience.
25 March 2025
The staff are brilliant, thorough and patient when I ask loads of questions. The video and advice you get from the vehicle check is really useful and charges are always explained properly. Chloe and Megan on the customer service team are so helpful.
24 March 2025
Health check it's self was very good and the video sent by the mechanic was very informative but I was told I would receive a call to let me know when it is finished which I never received so I had to phone in and at first the women didn't know.
24 March 2025
Helpful technician, informative and friendly
23 March 2025
Effecient service, no mproblems
22 March 2025
Great job
22 March 2025
Although I am pleased with Halliwell Jones I am somewhat disappointed with BMW at this point in not having the necessary parts for my car until the end of April at the earliest and as this is required for its MOT I am now at a loss as I was Driving t
22 March 2025
Experience was exceptional
21 March 2025
.
21 March 2025
Once pointed out an issue they are quick to learn from it and put it right.
21 March 2025
The people I dealt with were friendly and professional, and the work done on my car was to a high standard.
20 March 2025
Keep posted all the time
19 March 2025
The repairs appear to be satisfactory. However they had booked me in at the wrong time. My car was as I left it parked two hours later. Health check did not show the problems that the car was in for.
17 March 2025
Very helpful at the at the service desk.
17 March 2025
Was given a video report showing work required
16 March 2025
Very professional and friendly. As I needed thr car the following day for a business journey Megan and her colleagues expidited the work which was completed without delay. I was kept informed throughout. Very supportive.
15 March 2025
Work completed
15 March 2025
Updated on progress of repair
15 March 2025
Megan was extremely helpful and efficient , arranging for the work needed following my service.
13 March 2025
Service from the staff was excellent
12 March 2025
The MOT and service was quick and efficient. Luca was very helpful.
12 March 2025
staff polite and very prompt service
12 March 2025
The problem was found and rectified which is what I needed and to be under the warranty
11 March 2025
As above However I would add that the pre service emails from BMW are so totally unnecessary and an inconvenience (early book ins / car wash pre approved repairs etc etc etc) What nonsense and very off putting
11 March 2025
Excellent idea to have a video,showing a personal service, including commentary! Punctual completion too.
11 March 2025
Very good
11 March 2025
Staff were excellent in dealing withe the car and providing the drop off and pick up service to town.
11 March 2025
Trust them to do what needs to be done.
11 March 2025
Too many cars having the same booking time.
11 March 2025
I was kept informed throughout the process from my arrival in the morning to my departure when all the work was completed. My thanks to Luca, Megan, John (taxi driver), and I believe Colin? who completed the work.
11 March 2025
VERY HELPFUL AND PROFESSIONAL STAFF
10 March 2025
After 5 days the replacement steering wheel / module developed a fault. None of the controls on the steering wheel are responding. In addition the outside temperature gauge does not show the correct temperature (-20 deg vs +12 deg). A/c also affected
09 March 2025
This time good . much better than chester
09 March 2025
Service was OK Had to wait at agents desk for a few minutes while he finished something on his PC Mileage on service receipt was in KM not miles Car was washed OK, but not cleaned in boot. Car was parked outside & roof got covered in dandelion seeds
09 March 2025
As above
08 March 2025
Friendly staff
08 March 2025
Excellent communication and service
08 March 2025
No issues, friendly people, excellent service, even got a small refund for a delay (which was nevertheless not necessary).
05 March 2025
Having booked my car in for its annual check up the day before it was due to go in a glitch developed on the suspension. When I advised Megan the Service Receptionist of the problem it was no longer a problem which I was more than Happy with.
04 March 2025
As above
04 March 2025
Would have liked like for like replacement/courtesy car but otherwise great.
02 March 2025
Very reasonable deal overall
02 March 2025
Service finished on time at the price quoted
02 March 2025
Staff always willing to go that extra mile, as stated before staff very professional and courteous
02 March 2025
Efficient and friendly
02 March 2025
Oustanding customer service from booking the appointment to appointment completion. Timely updates, helpful and professional.
02 March 2025
The staff were attentive and the booking etc. went smoothly.
01 March 2025
Quick and easy sorting my car out
28 February 2025
Thoroughly explained and gave tips on courtesy car provided despite having not driven an electric car before.
27 February 2025
it was all painless and the car was nice and clean when I picked it up. it was all very good no complaints at all
26 February 2025
Car was ready on time. Less stressful than last visit when too many cars had been booked in which just puts everyone under pressure.
26 February 2025
All aspects of the experience highly satisfactory
26 February 2025
Very helpful staff, nothing was too much trouble. Excellent customer service.
25 February 2025
Very personable staff
25 February 2025
The service was brilliant. The service department did more than I would have expected to look after me
24 February 2025
This was for an MOT. Everything went as scheduled
24 February 2025
All staff both in and out of the garage were extremely helpful and professional.
23 February 2025
As above
23 February 2025
It would have deserved 5 stars if the timing information on how long the recall would have taken , I was told possibly 2 days, then possibly all day - eventually it only took between 3 & 4 hours so I didn't actually require a curtesy car
23 February 2025
why are all the stars highlighted ? my answer is COMPLETELY SATISFIED
23 February 2025
The service team were great in finding and rectifying the faults with our BMW X1 That after purchasing it from another dealer twice.
23 February 2025
As above
22 February 2025
Especially helpful always from Megan and Chloe
22 February 2025
Video of service , text messages before they carried out the work. Kind and courteous!
22 February 2025
It is because I am always completely satisfied with my service experiences.
22 February 2025
Efficient no nonsense service
22 February 2025
See above
21 February 2025
Car was booked in on time and service completed ahead of tine whilst i had chance to review my next purchase.
20 February 2025
Was promised curtesy wash of car after MOT but was not done even though I left the car overnight. Was a little disappointed.
19 February 2025
Was very satisfied, Stewart handled all queries quickly. Was very approachable and friendly.
19 February 2025
Car was returned with no delay.
19 February 2025
very helpful
18 February 2025
Had no issues with my experience
18 February 2025
The repair was good as expected
17 February 2025
Answered my questions and good customer satisfaction
17 February 2025
Always good service
12 February 2025
Please see above answer
12 February 2025
Great communication, friendly reception staff and especially the transport home and back while the recall was carried out.
11 February 2025
The reception and garage staff are helpful and professional. Very easy and pleasant to deal with.
11 February 2025
Same reason s as number 1
10 February 2025
Once car was in dealership service was fine, just unhappy about timescales for booking in, would have helped avoid car being recovered.
10 February 2025
Everything done and car valeted
10 February 2025
Very good service
09 February 2025
The staff were courteous and efficient from the outset and I was looked after well throughout. Although my car was only in for a recall it was returned to me looking in pristine condition.
09 February 2025
MOT undertaken and lift to/from home arranged efficiently.
09 February 2025
Provide a polite efficient and effective service.
08 February 2025
Great service but non availability of courtesy car made it difficult dropping my car off. Had to take a train from an area I want familiar with.
07 February 2025
Salesman really helpful no pressure put on myself or wife
06 February 2025
Overall, very good. I did have to wait some time on collection but no real problems with anything and I appreciated the wash and vac.
06 February 2025
Chloe and staff were lovely, professional, and very fespectful-which gave me confidence in the service received
06 February 2025
My car has had a problem for a long time. Your service manager Mark, was determined to get to the bottom of the issue, hopefully he has achieved his goal.Outstanding service on his behalf.
05 February 2025
Briliant staff all round Excellent service from Chloe and Carwyn, very professional and polite
04 February 2025
Excellent service from initial greeting by receptionist to friendly and very efficient service receptionist. I bought my car from Halliwell Jones and they have always serviced and replaced tyres efficiently and cost effectively.
03 February 2025
David Mano
03 February 2025
Very satisfied no problems, sorted out the problem in no time.
02 February 2025
Everything was sorted.
02 February 2025
The entire team are very lovely, professional and explain everything during the process while I waited in the customer area.
02 February 2025
Very satisfied
01 February 2025
Work to identify the problem and rectification of same completed within the given timescale.
13 April 2025
Les went the extra mile.