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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 138 comments received in the last 90 days.
05 June 2025
Streamline efficiency
03 June 2025
John Arksey and Les Green are looking after me very well and they both understand my needs.
01 June 2025
The staff were all very friendly, from the cleaner, to reception staff to sales and the manager.
31 May 2025
Impeccable treatment on all visits to the show room. Nothing was too much for anyone at Halliwell Jones Llandudno Junction.
31 May 2025
The staff listened and responded to my needs
30 May 2025
Great - all lovely friendly and helpful people.
29 May 2025
I felt like I was walking into a family run business with everybody so kind and helpful making sure I was happy with everything
28 May 2025
All questions answered and especially liked the attention to detail at the handover
26 May 2025
A*
25 May 2025
Nothing was a problem and always catered for my questions and enquiries
19 May 2025
Very knowledgeable staff explained everything clearly
07 May 2025
Excellent customer service
07 May 2025
see above comment
06 May 2025
It was a pleasure purchasing a car from BMW Llandudno Junction, all the staff were so helpful & friendly . Both my husband & myself have bought from Mercedes Benz for many years & had little knowledge of BMW, Michael Bradshaw was so knowledgeable.
04 May 2025
Never had the reveal before, lovely touch. Staff extremely helpful especially Lee.
03 May 2025
Great service and communication throughout the whole process
03 May 2025
I had a very warm welcome from all the staff I met. The revealing of the car when I picked it up was a nice touch and pleasant.
03 May 2025
Very good service from all staff. Friendly and helpful. The sales executive, Michael even came in on his day off for the vehicle handover. All other staff i have dealt with are excellent.
13 April 2025
Les went the extra mile.
09 April 2025
Michael kept us informed at all points in the buying process.
05 April 2025
Friendly, helpful and professional through the whole process.
04 April 2025
I was extremely satisfied with my experience. Tony kept me in the know throughout the process, he went above and beyond to find me the 240i and the delivery was seamless.
03 April 2025
As above it was first class
03 April 2025
Everything was explained in detail and friendly manner
03 April 2025
Everything was explained on both purchase and delivery in an easy manner and no appointment was rushed by either Tony or Dermot
01 April 2025
Excellent deal
01 April 2025
The salesman Les was a top guy, friendly, polite & very helpful.
01 April 2025
Salesman Les green although there were delays not due to him made me aware and was attentive during the process
29 March 2025
Seamless from start to finish. From John the sales manager initially, it was just three weeks to collection of new vehicle. Michael Bradshaw, sales agent was well informed, helpful and all paperwork was completed with quiet efficiency.
15 June 2025
The whole team were great, especially Megan
15 June 2025
Goodbye service
14 June 2025
Haliwell Jones went above and beyond to provide a great service.
14 June 2025
Satisfied !
13 June 2025
Everything happened in a timely manner
13 June 2025
Kept up to speed throughout
13 June 2025
I never had a full service just a health check on a problem I had with my car but they soon rectified it
10 June 2025
Megan and the other staff could not be more helpful
10 June 2025
See above
10 June 2025
Work completed quickly with good communication
09 June 2025
Service completed on time and as per quote ?? Car washed and hoovered ??
09 June 2025
Good service
08 June 2025
Problem resolved in a timely manner. Went above and beyond to source emergency courtesy vehicle.
06 June 2025
Had to wait more than expected when picking up car after service
06 June 2025
All fine.
05 June 2025
We had a call to say The car was ready and valeted.
04 June 2025
We had a loan vehicle due to the expected duration of the service, which we were asked to fill up prior to its return, however when filling the fuel tank it became apparent that the previous user had not filled the vehicle to its maximum.
04 June 2025
Booked my bmw in with Luca. I cannot praise him enough, always has a smile on his face and ready to help you. Definatley an asset to Halliwell Jones North Wales Congratulations Luca.
04 June 2025
Health check, service as instructed and car washed. Waiting room extremely comfortable and refreshments free.
04 June 2025
Very satisfied just good service
04 June 2025
Meg really engages and is genuine with providing excellent customer service. Thank you
03 June 2025
Efficient, timely review and good communications.
03 June 2025
Satisfied customer
03 June 2025
Good service but a bit expensive
03 June 2025
As above
03 June 2025
Very well carried out the service
02 June 2025
Service support team were extremely helpful and could not do enough to make my visit a pleasant experience.
01 June 2025
See the narrative above
31 May 2025
The work was completed swiftly. Also my vehicle was returned spotless.
31 May 2025
Pleasant and warming welcome from MC the staff
30 May 2025
Very good customer service
30 May 2025
Again. I could not fault the service at all.
30 May 2025
Excellent service
30 May 2025
Excellent service and good communication from Megan on service reception.
29 May 2025
??
27 May 2025
Everything went to plan
23 May 2025
Friendly service, going above and beyond
22 May 2025
see above
21 May 2025
very expensive for what you get
20 May 2025
Honest and gave good advice
19 May 2025
From start to finish
19 May 2025
Top marks ace
18 May 2025
All staff helpful and friendly
14 May 2025
All good
13 May 2025
Quick service, car is much better - no more noises! The WhatsApp service was so easy to communicate with.
12 May 2025
No complaints whatsoever.
12 May 2025
Helpful, thorough with my needs
12 May 2025
Chloe professional and helpful. Job done whilst I waited (MOT) thank you despite them being very busy.
12 May 2025
Parts and repair done in a day
12 May 2025
They do what they should, we have no complaints
11 May 2025
Did everything I asked for
11 May 2025
2nd to none
11 May 2025
Megan kept in constant communication with me on WhatsApp, trying to make the experience as positive as possible and finding out what my priorities were as well as the remedial work needed.
10 May 2025
The video of vehicle should be more informative as a rusted bottom part of a rear spring doesnt mean it's necessarily broken.
08 May 2025
Excellent in every way -car and customer.
08 May 2025
Kept updated throughout and polite staff
07 May 2025
It was serviced. Had to return twice due to service light on dash left on. Reg was changed to old Reg upon arrival causing a slight delay on drop off for my girlfriend
07 May 2025
It was done in a timely fashion
06 May 2025
Work carried out in good time and without issues. After booking in, I was taken to my requested destination and collected when car ready. My car had been washed and hoovered, which was appreciated.
06 May 2025
Helped with all my questions and concerns.
06 May 2025
Your told what's happening all through the service , everyone involved was helpful
06 May 2025
I cannot find a fault with your service.
05 May 2025
Customer service was great but let down by expense of replacing parts, I.e, wiper blades
05 May 2025
Made a request to check my tyres while my car was in for service, I knew they low 3 tyres 2.1 and off side rear 2.0. They did tell me they had been check? 3 days later message came up to check tyres, and when I travel for 30mins showing all 2.0 .
05 May 2025
Courtesy car was electric Mini Only one available. Range was limited given I live near Caernarfon. Range at start was 105 miles got down to 91 miles in Conwy ! so not very practical if I had to go home and return .
03 May 2025
As above
02 May 2025
Luca dealt with my Health Check and he was very clear on the advice he gave and provided information/updates in a timely manner. He helped with several additional queries I had - he didn't rush these and offered further assistance if it was needed.
30 April 2025
Please see above response.
30 April 2025
Completed quickly as requested as was waiting for car.
30 April 2025
Always polite and professional
30 April 2025
Work completed quickly
22 April 2025
Good service but very expensive for the work carried out.
21 April 2025
Car returned washed and clean. Great communication during the service and where able to explain any information
20 April 2025
Did the work as quickly as possible and kept me informed
20 April 2025
Nice to deal with professional people.
19 April 2025
Easy
19 April 2025
I was guided with professionalism I was keepi updated through the day of my car being with the BMW centre to the moment I got it back p
17 April 2025
Experience in trying to get help with my partners car recently from Llandudno was shockingly bad and unprofessional. No aftercare whatsoever
17 April 2025
Seemless
16 April 2025
Good service
15 April 2025
Giving 5 stars out of a maximum of 5 stars should give you a clue!
14 April 2025
Again, just the friendly efficient service I receive each time
13 April 2025
Gentleman said my car would be valeted for the inconvenience of 3 recalls, but it wasn't
13 April 2025
It was allI expected and more
13 April 2025
Greatservice
11 April 2025
I was directed to the wrong side of the facility to pick my car up.
10 April 2025
Same answer as question 1, plus Chloe followed up on a query about the warranty excess to make sure the right answer was given.
09 April 2025
Work carried out promptly, courtesy car readily available.
09 April 2025
Once you get your car booked in, it is an excellent service.
07 April 2025
Excellent, minimal waiting around as i had booked a loan car - also informed me my car had a service pack that the supplying dealer never told me about.
07 April 2025
Received a video of work carried out and kept informed before work commenced on the vehicle
06 April 2025
Informed me of service plan. Saved money and easy installments.
04 April 2025
Due to Luca
04 April 2025
Very good
02 April 2025
Delay in having the loan vehicle ready so i can get on with my day. I waited about 20 minutes which was quite an impact. Otherwise service schedule was carried out completely and car was ready on time.
02 April 2025
Nice people to deal with clwyd is very knowledgeable and helpful
02 April 2025
No issues throughout until the communication issue that we had a discussion, and all was sorted within a few hours.
01 April 2025
Quick and helpful.
31 March 2025
As per Answer no1
31 March 2025
Friendly and professional as always
31 March 2025
Meg the service representative was very efficient
31 March 2025
Very satisfied with the whole service plus the car had a valet
31 March 2025
Free valet
30 March 2025
We were treated with courtesy and respect by everyone we spoke to.
29 March 2025
Very polite and professional Speaks to you like you're a real person and doesn't patronise you like other garages
29 March 2025
The recall work was completed timely, and I received a call when my car was ready for collection.
26 March 2025
I had a video update of my car, found this very useful
26 March 2025
Job completed to the best of standards
10 June 2025
Although there was a problem with the delivery of the car to Llandudno Tony Wood was very helpful in sorting it out. Problems occur but its how you deal with the problems that counts. Full marks to Tony.