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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
332 ratings and 172 comments received in the last 90 days.
15 August 2024
Really satisfied everything was made easy and simple
15 August 2024
Tony was very helpful when discussing which car to buy,
05 August 2024
Kept informed of progress with regular updates. Excellent delivery experience - plenty of time to ask questions and attention to detail
03 August 2024
Prefer to deal with people directly not through a computer.
03 August 2024
Made us feel welcome and involved us in every part of the purchase process
25 July 2024
It was a pleasure doing business with Lee at Halliwell Jones, North Wales, he really couldn't do enough for me. He was polite, professional and courteous and I felt he went above and beyond.
24 July 2024
John Arksey and Les Green are two professionals, they know how to look after the customer.
11 July 2024
It was all made calmly, and extremely professionally.Everyone is so friendly and helpful.
07 July 2024
Focus on customer service was clear. Great handover, car immaculate .
02 July 2024
See above
16 June 2024
Anthony was really helpful
15 June 2024
Always kept up to date, good communication.
04 September 2024
Because we feel that the car and customer is valued
04 September 2024
You kept me in touch while you done the service
03 September 2024
Professional colleague, clean showroom, car ready when they say it is and knowledgeable customer focused service team
03 September 2024
Polite friendly employees
03 September 2024
we always have exceptional service from Halliwell Jones North Wales, everybody from The servicing sales new or used cars , they all go the extra mile
03 September 2024
Excellent
02 September 2024
Very satisfied. Amazing customer service. Friendly and welcoming, with a warm atmosphere and knowledgeable staff ready to deliver their top tier services.
02 September 2024
Everything was as expected.
02 September 2024
The whole service procedure was straight forward and no hassle
01 September 2024
Very satisfied
01 September 2024
Service provided quickly and efficiently
31 August 2024
Good customer service
31 August 2024
Excellent communication
31 August 2024
You were efficient and friendly
29 August 2024
Very much based on the excellent staff Luca, Chloe and Meg. Plus the great showroom, coffee area (I went for a local run this time and then sent some emails whilst waiting) hence a unique and exceptional all round experience beating the competition.
29 August 2024
Polite staff really helpful - gave me a lift to work whilst car in garage and washed it ??????
28 August 2024
All members of staff were very courtious however the time taken to complete a simple service was found to be exessive.
28 August 2024
All work completed in one visit
28 August 2024
The car was was attended to by 1.00pm on my arrival subsequent to a courtesy telephone call advising me the work had been completed and the car washed.
28 August 2024
From start to finish everything totally professional.
28 August 2024
Extremely friendly and efficient
26 August 2024
MOTwas carried out, and work needed was identified, and put right.
25 August 2024
Very efficient
25 August 2024
Despite a problem with repairing our windscreen on time ,the repair was excellent.
24 August 2024
The car broke down on the way home from the service. The reception staff were extremely polite and helpful and would be rated 9/10. The eventual repair, as described seemed comprehensive. I have always found HJ staff helpful.
24 August 2024
Very friendly, attentive and efficient staff. Always kept me up to date and provided courtesy cars when needed. Phil, the tyre wngineer, is amazingly helpful and knowledgeable. A real asset to the Halliwell Group.
24 August 2024
Very efficient and informative
22 August 2024
A lttle bit frustrating that MoT/service needed to be spread over two separate days but staff very welcoming/helpful and outcome very very satisfactory.
21 August 2024
I was very satisfied. All the staff were very friendly and my repaired paint work was great.
21 August 2024
You did what was asked and more
20 August 2024
Same as above
20 August 2024
Same as above. Efficient, got the job done with no issues and gave clear communication throughout
20 August 2024
the staff where polite
20 August 2024
All went without a hitch.
19 August 2024
Didn't get what was booked in for
19 August 2024
All the team are great
19 August 2024
Clean place. Friendly staff and very helpful
19 August 2024
Friendly and efficient
19 August 2024
Excellent service as always
19 August 2024
Excellent service from Luca Algieri, my contact in the service department at Halliwell Jones, North Wales. The standard of workmanship is second to none, and the loan cars provided are of a high standard.
18 August 2024
Efficient and courteous service shown by all the team.
18 August 2024
For good customer relations, coupled with above.
18 August 2024
All work done as agreed and on time
17 August 2024
Good, caring company.
17 August 2024
Always very professional and friendly atmosphere.
15 August 2024
The job was a vehicle recall. Job done no problem.
15 August 2024
They did exactly what they said they were going to do, plus a car wash ??
15 August 2024
Keep me informed of everything you where doing.
14 August 2024
I feel that they are genuinely polite and curteous. They also know their product is spectacular.
13 August 2024
Couldn't fault anything
13 August 2024
Leanne and the team very helpful and accommodating
13 August 2024
Journey from booking car in, taking the hire car and dropping it off to collect my vehicle again was great.
13 August 2024
Service experience very good. Complimentary wash and valet needs improving. Paint work was dirty after and smears inside the car.
12 August 2024
Very great team, did the best they could with the issue I presented with.
11 August 2024
Completely satisfied with the service provided. The front desk team are excellent from the moment you walk in. Meg, Chloe and Luca once again make you feel that nothing is a problem for them.
10 August 2024
Can't fault the service. Friendly and helpful staff.
09 August 2024
Helpful, kept me updated on progress, great customer service
06 August 2024
Everything seems to be geared around my requirements.
06 August 2024
Friendly and easy to deal with
06 August 2024
I'm always treated with the utmost respect and courtesy when I go to HJ North Wales. Communication and courtesy is always top class from the service personnel.
05 August 2024
After the work was completed the car was valeted inside and out to a high standard.
04 August 2024
Very efficient
04 August 2024
I frequently visit Halliwell Jones and this was most likely the best visit yet! For the first time ever the receptionists not only provided me with a lovely warm welcome but actually took me over to the service desk and got me a coffee. Keep it up!
04 August 2024
Geat service and clhoe was excellent at keeping me informed as to where we were at throughout the whole procedure .
03 August 2024
Very helpfull
03 August 2024
Luca was very helpful
03 August 2024
Great service.
03 August 2024
Good
03 August 2024
Always get great customer service from Luca.
03 August 2024
Job done
02 August 2024
Good service, good communication
01 August 2024
Quick service, It was nice to have a the electric suv as a courtesy car.
31 July 2024
Friendly and really helpful.
31 July 2024
Dealership was very professional in providing a suitable loan car whilst work was being done, they also cleaned my car before I picked it up
30 July 2024
Work to my vehicle carried out on time
30 July 2024
The person who checked me in etc on the desk was super friendly and helpful. My car was returned full of bird poo all over boot and back window or would have been 5 stars
29 July 2024
All good (cost)
29 July 2024
Gave me a lift home, and a voucher for free windscreen wipers.
29 July 2024
Friendly and effective service.
28 July 2024
Very professional
28 July 2024
We were treated with respect and explained what they were going to do
28 July 2024
No better place to service a bmw.
27 July 2024
Really satisfied how quick and easy the service was
27 July 2024
Megan Williams - service advisor - helpful as always - thanks
26 July 2024
Very satisfied and Luca goes the extra mile.
26 July 2024
Always a great experience with great service and aftercare
25 July 2024
Your service staff, especially Meg and Luca were especially helpful. Meg recognised me from previous visits, and engaged in polite and thoughtful conversation. Luca assisted me with a future BMW purchase, and which model would be best-fit for me.
25 July 2024
They did everything I needed
24 July 2024
all went to plan and times given
23 July 2024
Courteous staff, focused on my needs, providing an efficient and effective service.
23 July 2024
Again excellent service
23 July 2024
Good communication
22 July 2024
It's in the answer very satisfied
22 July 2024
Service is always good. However, if anything is recommended to be changed, such as a tyre, they're significantly overpriced in comparison to other outlets for the same product.
22 July 2024
Efficiency
21 July 2024
The repair was done quickly. Our vehicle was inspected throughly and provided reassurance to us.
20 July 2024
Brilliant dealership, a world apart from lookers my local shambles who I shall never use again even though I have to travel, I was dealt with professionally and my car was returned to me spotless
20 July 2024
Had a 2 hour slot , on time . Had a video , but also the mechanic came out and had a chat which was useful
20 July 2024
They did everything that was required and more.
18 July 2024
Very attentive, nothing was a problem at all. Andy had the time and patience to run through all the information and questions. Perfect
17 July 2024
Really first class in every respect
17 July 2024
Had my vehicle ready at the time stated.
17 July 2024
Excellent service very welcoming:)
16 July 2024
Solved my issue quickly, successfully and at a satisfactory price. Parts and customer service staff very helpful
16 July 2024
Just great staff and Mark the manager is very approachable and has helped out a number of times. My thanks to all.
16 July 2024
Staff very helpful , polite & considerate
15 July 2024
No issues
15 July 2024
No issues at all
15 July 2024
All very professional.
14 July 2024
Good coffee
14 July 2024
Communication is the key
14 July 2024
Happy with service
14 July 2024
Service team are so polite & helpful & easy to approach, many thanks to Ms Megan Williams who was very thorough & showed true professionalism.
13 July 2024
Whilst I was there everyone stopped for a quick chat and asked if there was anything else that they could help me with
13 July 2024
Efficiently dealt with
13 July 2024
All done with drop off and pickup to suit me. good clear inspection video. And washed the car even though it was just for a recall. Inside was already clean but the outside was filthy when I took the car in.
11 July 2024
No problems, very happy with the service I received.
11 July 2024
Fantastic service very helpful
09 July 2024
Excellent service as usual, staff doing there best to resolve any issues
08 July 2024
Came in for a free update and ended up paying over £1,000 after a health check. The only good thing is they could do the work the next day so didn't have to make another appointment.
07 July 2024
Friendly staff , especially the driver who dropped us off in Llandudno
07 July 2024
It is very important to keep customers in formed ,which they did
07 July 2024
All good
04 July 2024
Everything was explain to me in detail.
04 July 2024
The service and customer focused attitude by all the staff I interacted with deserves an excellent rating.
04 July 2024
work completed as requested
02 July 2024
Always excellent customer service with great communication
02 July 2024
Lovely courtesy car, friendly staff
02 July 2024
Always helpful and service very good
01 July 2024
Staff all good
01 July 2024
Again good service nice friendly staff
30 June 2024
Seemed very thorough. Also didn't take too long.
30 June 2024
Always a video sent by them, to update us.
29 June 2024
Excellent, friendly and informative service. I was kept informed of the work as it progressed.
29 June 2024
Some miscommunications but was sorted amicably
28 June 2024
As i said before Luca is a real asset to your team, he's polite, professional & makes sure that I'm ok when I'm on site as I'm partially disabled. Thank you all very much
26 June 2024
Great service
26 June 2024
Professional and friendly people. Carl came out to discuss service with us after sending an excellent video
25 June 2024
Excellent service. Couldn't fault it
25 June 2024
Very satisfied
25 June 2024
Efficiency and informative
25 June 2024
Staff were excellent.
25 June 2024
Polite, efficient.
24 June 2024
Very
24 June 2024
As above
23 June 2024
Never had any reason to fault the service I get from all BMWs I've purchased
22 June 2024
The staff always go out of their way to help with any queries or concerns. They are very helpful and friendly at all times.
18 June 2024
From the booking of my service, drop off, provision of courtesy car and pick up at the end of the day - faultless. Great team.
18 June 2024
Excellent service. Good price.
17 June 2024
Friendly and professional service.
17 June 2024
Could not fault service
17 June 2024
Easy to deal with.
15 June 2024
My last visit staff were polite and help full.I find staff quality can be inconsistent.My previous feedback a few years back was very daming the way I was spoken too. My last visit was excellent.
15 June 2024
Very well treated and communicated with
14 June 2024
People are nice
14 June 2024
Luca explained everything well he's a credit to yr company also Les Green works there he's a top sales man as worked fir Slaters that's how we met . Great service with a smile staff go above and beyond to make you welcome ??
12 June 2024
Excellent I enjoyed the video.
11 June 2024
Efficient service.
11 June 2024
Prompt response to a problem
04 September 2024
I was very well looked after.