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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
249 ratings and 149 comments received in the last 90 days.
09 September 2025
As above Lee took us through the purchase and handover without any difficulties arising.
05 September 2025
I am extremely satisfied with my experience from ordering car to picking it up and driving it. The whole process was made easy ,everything was done by the showroom on my behalf . The team make you feel like you are part of their BMW family
05 September 2025
Attention to detail and supportive delivery
30 August 2025
Highly satisfied
22 August 2025
Michael Bradshaw was very thorough in explaining everything. Took time to explain features in car and set everything up for us. Nothing was too much trouble.
01 August 2025
They explained everything about the caravan how to get the best out of it.They we're very helpful and knowledgeable.
31 July 2025
This was fine. On reflection however, there were items relating to operation servicing in the handover sign off document that were not covered on the day. It is better to work with a list in my professional experience to ensure everything is covered.
31 July 2025
Great customer service. Communication was always great
22 July 2025
Couldn't have gone better, close attention to detail which I liked.
18 July 2025
As above, answered all my queries and ensured I was happy with what I'd got.
04 July 2025
Perfect
04 July 2025
As said above, whatever I said he had the answers
03 July 2025
The whole process of purchasing our new BMW iX from Halliwell Jones in Llandudno was exemplary, with particular thanks to Phil Jones, David Mano and Les Green who where extremely professional and without them the purchase would not have happened
02 July 2025
Fabulous assistance from sales executive
24 June 2025
Everyone at the BMW North Wales dealership were fantastic. Tony who dealt with me from initial viewing to purchase was incredibly helpful throughout the process
24 June 2025
A great service from friendly staff
22 June 2025
The whole experience of buying and picking up my new BMW was a fantastic ride from start to finish. The buying process was smooth and stress-free. The dealership prepared everything to perfection from the beginning up until my new car reveal day.
10 September 2025
10 out of 10
10 September 2025
Required work undertaken to a high standard Extremely pleasant staff in Reception
09 September 2025
Work carried out very efficiently and car available for return earlier than expected
08 September 2025
Recall service completed efficiently
08 September 2025
As always im 100% satisfied The service I received is second to none Meg and Chloe on the service are a credit to your brand and to Halliwell Jones, there knowledge and customer service goes beyond my expectations always
08 September 2025
The telephone contact was good. The greeting at reception to collect the car was excellent and the handover to service was good. The service desk was a bit less customer focused and looked short on staff with only one person attending to customers
07 September 2025
Easy to book services etc.
06 September 2025
Felt reassured that even though car delayed in being ultimately fixed as needed two lots of parts, it would be fixed!
03 September 2025
Because I was very satisfied with the service I received
03 September 2025
always a friendly , almost family feel to this dealership Couldn't recommend it enough thank you
03 September 2025
Always given excellent service by all at Halliwell jones Llandudno
03 September 2025
Everything explained clearly
02 September 2025
Great service from Meg and the team as usual
02 September 2025
As said above Very satisfied with everything from the front line staff to the engineers who worked on my car Always made to feel an important part of the BMW experience
01 September 2025
Great service given
29 August 2025
Very helpful staff. The link to the video explaining details during the investigation is very helpful Mel, especially, was super helpful during collection etc
27 August 2025
Well treated on arrival and was fully briefed on the car sevice by the mechanic.
26 August 2025
Luca Algieri on customer service was both professional and helpful
26 August 2025
Very good experience
26 August 2025
Service quality was excellent
25 August 2025
Quick & Efficent
24 August 2025
Maintenance desk staff is always welcoming and helpful.
24 August 2025
No fault at all even the driver is lovely and so helpful
24 August 2025
As above
23 August 2025
Completely satisfied with the service and the advice I was given.
23 August 2025
I was dealt with by Megan who was very professional, curteous and generally a nice person all round. She arranged a lift to and from town whilst my car was being worked on, and was very helpful from the outset.Thanks.
20 August 2025
Efficient service
20 August 2025
Excellent.
19 August 2025
Overall experience ( was left in waiting room with no explanation of the delay)@
19 August 2025
Fast and friendly
18 August 2025
Efficient, warm and friendly staff.
18 August 2025
Very easy to arrange booking and really friendly service advisors. Meg and Luca are very easy to deal with. Keep informed throughout and provide lovely cars as courtesy cars
18 August 2025
Megan provided, Excellent Service, very pleasant, very efficient
18 August 2025
Darren kept me fully appraised both through email and phone calls regarding my car, also ensuring both my wife and i had transport back to the garage. Really, nothing seemed too much. I was extremely happy with the customer service.
18 August 2025
Excellent service
17 August 2025
Everything went smoothely
16 August 2025
Excellent services
14 August 2025
Service completed before predicted time, very satisfied.
14 August 2025
.was promised a courtesy car but when I arrived there wasn't one booked
14 August 2025
Couldn't have asked for better service!
13 August 2025
Very satisfied
13 August 2025
Job done
13 August 2025
The only reason for not providing 5 stars is that the service costs are expensive for a health check and change of oil. Quite difficult to justify £400 for a check that is scheduled for two hours but took a lot less time. Even less without the clean.
13 August 2025
Staff go above and beyond and I was really satisfied of the work that was done and dread grateful.
13 August 2025
Happy with work completed on car.
11 August 2025
Just good service I am now on 16th new BMW over many years
11 August 2025
Efficient, professional, very polite and friendly service.
11 August 2025
Everything I needed was taken care of in a very helpful way.
11 August 2025
Convenient, helpful and pleasant staff
10 August 2025
I was kept informed about issues that were found during the inspection and service and offered an option ro authorise work required, I discussed my ootions with the service representative and agreed to book the vehicle in at a later date.
10 August 2025
Excellent cars, very good service but far far too expensive for middle income earners. Unfortunately a car for the wealthy
10 August 2025
Unfortunately this time was not as good as it has been in the past, i havent recieved the health check video
09 August 2025
Excellent service.
07 August 2025
Job done satisfied
06 August 2025
Everything went smoothly
05 August 2025
The service was done quickly and i was kept up to date with the progress. The car was cleaned before being returned to me.
04 August 2025
As above
04 August 2025
The service visit was easy to book and the recall service itself went ahead flawlessly.
04 August 2025
As above
04 August 2025
Professional Used them for a long time.
03 August 2025
Very efficient and easy to deal with.
02 August 2025
As above
02 August 2025
Top service manager named Luca topman
02 August 2025
Job don
01 August 2025
Good, although a bit steep on the bill.
30 July 2025
Cost
29 July 2025
We had a slow puncture, so pulled into Halliwell Jones to see if they could fix it. I was taken to Luca Algirei who helped me get it fixed. However the new tyre wouldn't be ready until 3pm so he arranged for transport to take us to our destination.
29 July 2025
Everything went smoothly with an excellent taxi service to town while the car was being repaired.
29 July 2025
I was treated very well by all staff. Meg was particularly helpful and also another lady whose name I have forgotten. Als, the driver who took me into town and collected me was excellent.
28 July 2025
Nothing to fault
28 July 2025
Can't fault in any way staff are very helpful, Megan Williams who i always deal with is a credit to the company always goes above and beyond to help
28 July 2025
Very helpful service advisor who went out of her way to help me reset the driver profile in my car
27 July 2025
They were able to sort the issue with my vehicle. I have always found the Halliwell Jones Staff to be helpful and this time was no exception.
26 July 2025
As above car bonnet left open
26 July 2025
Please see above.
26 July 2025
Came in for front brake shoes but yet again it was the sensor that was faulty. In the last few months we've had four sensors that have failed costing me the best part of £3k. They were Nox, tyre, ad blue and front brake sensors. Ridiculous!!
26 July 2025
The gentleman who went through the car health check was very good. The young woman who told me where my car was parked to pick it up, did not show me where the car was parked, I did ask why it was not parked back in the disability bay? Not good.
25 July 2025
Service was quick with good Healthcheck feedback.
25 July 2025
My car was taken by a breakdown vechicle to you as the front spring had broken and you were very helpful in repairing it in your usual efficient service.
20 July 2025
Service advisor Meg was superb, very pleasant and on the ball, very organised
19 July 2025
Easy to deal with and seamless
18 July 2025
Could always be cheaper ??
16 July 2025
As 1, also given lift into town while vehicle battery was being replaced.
16 July 2025
As above
16 July 2025
Nothing is perfect
16 July 2025
Amazing service, cannot fault it.
15 July 2025
Very helpful team who went above and beyond to rectify an issue.
15 July 2025
as above
15 July 2025
This car is my first BMW , I've only had the vehicle for a few week & so far everything is very positive.
14 July 2025
Satisfied
14 July 2025
Sort quickly and efficiently
13 July 2025
Always helpful customer service is excellent thanks
13 July 2025
Luka again more like him needed
13 July 2025
As above
13 July 2025
Easy to book in, courteous staff. Work completed to quoted cost.
11 July 2025
See above
11 July 2025
As satisfied
11 July 2025
Really good. Dropped car off at 9am and by 1130 had phone call to tell me the service was complete. Also completed quote I had asked for too.
09 July 2025
Superb customer service, polite and efficient as always.
09 July 2025
Megan dealt wth me and always takes great care of you. Very professional
08 July 2025
staff very personable and helpful
08 July 2025
See above
07 July 2025
Megan at the service department was helpful and knowledgable and used the WhatsApp system to keep in touch about progress on my car, which was most reassuring. Luca was also helpful; thank you both.
07 July 2025
They were very good and clear at putting my concerns at ease
07 July 2025
The customer service is excellent and they take a personal interest in assisting you all the way.
07 July 2025
Megan on the desk was superb
06 July 2025
Very efficient and professional service. Staff very helpful.
06 July 2025
Staff were all courteous and friendly. However the fault in my car was not rectified in the first visit. Had to wait 3 weeks to get my car seen.
05 July 2025
Luca is always extremely professional & very knowledgeable. Always a pleasure to deal with him. Megan Williams too.
05 July 2025
Luca was excellent and kept me informed
04 July 2025
All great, Jonny the driver was charming and very knowledgeable. Machines may be super modern but service good old fashioned way. Very impressed.
04 July 2025
Well looked after by Meg & Luca.
04 July 2025
Perfect customer service ,never disappoints Luca is the topman 10/10 very helpful!!
04 July 2025
Carmen Jones the sales executive was very helpful and knowledgeable
03 July 2025
Very professional and helpful
03 July 2025
Customer service by Luca Algieri was amazing-efficient, professional, friendly and thorough, made me confident that my car was in safe hands.
02 July 2025
Always give good service staff are excellent
02 July 2025
Really easy to deal with
02 July 2025
Very friendly and helpful staff
01 July 2025
Resolved my issue, overall, great service.
01 July 2025
Fantastic service from Luca, sorted the issue with my vehicle very efficiently and kept me up to date with the progress.
30 June 2025
Prompt and efficient pick up and returnof vehie in pristine condition.
26 June 2025
Prompt service kept to schedule
24 June 2025
Car rapidly repaired after an accident
24 June 2025
Never had any problems with this dealership. Good communication and cary very clean when picked up.
24 June 2025
Was very efficient and detailed.
23 June 2025
Brilliant
23 June 2025
EVERTHING WAS CARRIED OUT SATISFACTORY AND IN A TIMELY MANNER.
23 June 2025
Great service but a little expensive
20 June 2025
Sorted it out
18 June 2025
Arrived spoken with nice lady on reception car sorted in fair time
09 September 2025
Great range of cars. Easy process to build your vehicle and seamless service with Tony at the helm. Very genuine man, very helpful and not too pushy which is great