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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
320 ratings and 185 comments received in the last 90 days.
17 November 2023
Very friendly and helpful dealer.
16 November 2023
Good service
16 November 2023
Right from the beginning received excellent service from Tony Wood the sales man. Explained every thing I needed to know about the car. Had to call back about something I wasn't sure about,but nothing was too much trouble for Tony.
16 November 2023
As above.
06 November 2023
I found buying the car to be a smooth and trouble free experiance.
06 November 2023
Great attention to detail ,and personal care ,to our needs.
04 November 2023
Professional and Fair
04 November 2023
Excellent again
02 November 2023
Amazing I couldn't ask for anything more Lee got my car delivered within 15 minutes to my home address after me leaving the centre
28 October 2023
Staff always very plesant. Showroom always has a homly atmosphear.
21 October 2023
Very satisfied, the car was delivered late due to a high demand of components and we were kept updated
18 October 2023
Put at ease in the whole experience Nothing too much trouble Explained everything
18 October 2023
tony was brilliant throughout the purchase of my vehicle and I will look forward to dealing with him in the near future.
17 October 2023
Some of staff where going out of there way to get what i wanted, verry impressed.
17 October 2023
Excellent through each phase
15 October 2023
All staff were friendly and helpful
07 October 2023
Halliwell Jones Llandudno Junction provided exceptional service . They go above and beyond . We have used them many times and drove 200 miles to buy another new car from them . With thanks to Les and John you are amazing .
28 September 2023
very happy with everything involved
24 September 2023
? Because I am!
19 September 2023
I felt Tony was straight forward and honest at all times about what he could and couldn't do. He wanted to get me in the car but wasn't pushy about it, and was helpful in finding the right solution to purchasing. He met all of his promises/offerings.
17 September 2023
Very happy with how I was looked after but the delivery wasn't the best first a recall then miss communication
05 September 2023
Les's handover was excellent made the experience feel personal to me. Les was very helpful when I had any questions. Overall, great experience
03 September 2023
Very good and extremely helpful from John the sales advisor to Josh taking time to go through the car with us
24 November 2023
Car serviced to the standard I would expect
24 November 2023
As always, very thorough and well explained and backed up by video.
22 November 2023
The experience on the day of the service was good, the staff courteous and transport to the local town provided. No problems were flagged up from the service and the car was cleaned for its return
22 November 2023
n courtesy car available, items that i specifically asked to be checked i received no feedback on. was told i would get help with booking wheel repair but didn't. Was told car would be ready at 4, arrived after that but car was still in the clean que
22 November 2023
The ladies were very friendly. but it's a shame it was ruined by the disappointment of it not being given the benefits that others get
21 November 2023
Everything was om time. I had a reminder that the service was due. The appointment was on time and I was given video feedback.
21 November 2023
The team personalise the experience , they were so helpful and easy to get on with
21 November 2023
Staff curteous and efficient just did the job
17 November 2023
Excellent service
17 November 2023
From booking in to extra work carried out all excellent!
17 November 2023
My car was in for a recall it was given a health check washed and hoovered
16 November 2023
Fast service.
15 November 2023
My partner works in the motor trade and many a time has said standards have got lower over the years in the trade,but not so in this establishment. Bought the car from cotswold bmw cheltenham, lots of items not satisfied with and I am in dispute.
14 November 2023
The car was repaired within the estimated time and I was contacted as soon as it was ready. I was also given a courtesy car whilst mine was repaired.
14 November 2023
Great job done. Felt in safe hands
13 November 2023
Very happy, but still waiting on a call back with a quote for a scratch repair
12 November 2023
Good staff and the way they keep you updated
12 November 2023
See previous answer
10 November 2023
Plesent . On time , keep me informed during the time in the garage Very helpful
09 November 2023
Friendly, welcoming and informative staff. Providing the level of service you would expect.
09 November 2023
Excellent work
09 November 2023
Staff very friendly and knowledgeable
09 November 2023
VEHICLE WENT IN FOR ROUTINE SERVICE ITEM IDENTIFIED BY WARNING LIGHT ON DASHBOARD AND MOT. CONDITION REPORT IDENTIFIED DEFECTIVE TYRES FRONT AND REAR PLUS STEERING ITEM DEFECTS, BUT REFUSED TO FIT REAR TYRES.
09 November 2023
Excellent service from the service centre. Went beyond to turn what could have been a stressful and expensive experience into a positive one. Special mention must go to Meghan and Chloe. I hope BMW realises what an asset they are to the Company. A+++
09 November 2023
No hassle at all
07 November 2023
Car was ready for collection however I had to make further enquiries as to why my car was parked outside obviously ready for collection and the key had not been returned to me
07 November 2023
You can easily get a slot for work needed Car comes back washed and valeted
07 November 2023
Has explained before.
07 November 2023
The customer service given by Luca, was excellent. Very professional, courteous and personable
07 November 2023
Staff efficient
06 November 2023
Polite, knowledgeable and proficient
06 November 2023
See above
05 November 2023
Cant fault them every time ive called, or go in verry welcoming.
05 November 2023
All the jobs done and prices provided for work required to be undertaken in the short term
05 November 2023
Luca from the service department was spot on, helped my threw out and went out of his way to make sure I understood and was happy with everything.
04 November 2023
No comments
04 November 2023
Good service arrangement with time to suit me and excellent car service. They clean and wash my car which is very much appreciated.
03 November 2023
Always very polite, courteous and friendly staff. Luca Algieri went out of his way to help us and kept us informed. He deserves special recognition and is a credit to the company.
02 November 2023
Quick, easy
02 November 2023
The service staff are always polite and helpful, even when they are understaffed.
02 November 2023
Expensive
02 November 2023
Easy to book service online and staff in the showroom are always friendly and helpful
01 November 2023
The only criticism was that we were told our car was ready which is why we were picked up from Llandudno town centre only to have a 45min wait at the dealership whilst it was being finished.
01 November 2023
Exceptional service and help from Luca and service department. he advised and organised things very well
01 November 2023
As detailed above.
01 November 2023
Good feedback
01 November 2023
Job completed on time and good feedback
31 October 2023
Once again the booking system was a mess and when we arrived there was no record of the booking (despite another part of your system sending emails and confirmation). This caused an undue longer wait. Fortunately you weren't busy so could do the work
30 October 2023
Too expensive
27 October 2023
Easy experience, with nice courtesy car.
27 October 2023
The north Wales branch is very friendly and more accomodating than your Chester branch.
25 October 2023
Every part of the service was handled professionally. Unlike other dealerships in the area, they answer the phone. The whole process of booking a service was seamless and trouble free. I was kept informed throughout the day.
24 October 2023
as above comments
24 October 2023
.
23 October 2023
Hassle free with the entire service.
23 October 2023
They made up for the poor service from the central booking desk
23 October 2023
Very pleased with service, only price holds back higher score.
23 October 2023
Excellent service in general. Took longer than anticipated but difficult fault after rodent chewed wiring loom.
23 October 2023
As above.
22 October 2023
No replacement car available
22 October 2023
Fantastic people who work there. So helpful
22 October 2023
courteous staff and quick service
22 October 2023
Just what I needed
21 October 2023
Plenty of customer parking, easy access, really well laid-out showroom, very clean, very good customer facilities, very helpful staff and car really well cleaned upon return.
21 October 2023
As above and made very welcome
21 October 2023
Few scratches on the panel around the screen
21 October 2023
as above.
19 October 2023
Really happy with the service and assistance I received
19 October 2023
You even cleaned our car (inside &out)
19 October 2023
The service is always very good.
19 October 2023
Pleasant & polite customer service
19 October 2023
Appointment done easily over the phone
18 October 2023
just keep it up
18 October 2023
Everything on the day done quickly and efficiently
18 October 2023
Good communication and felt fully informed at all stages
17 October 2023
Repeat customer, will continue to return
17 October 2023
I have always had outstanding service from the North Wales garage, I will continue buying BMW cars so that don't continue getting too big
16 October 2023
completely satisfied.
15 October 2023
We met Chloe Congreve in the service department who was extremely pleasant,very helpful, she could not do enough for us. When the car had been diagnosed with problem, she was very honest about the parts being out of stock. Cannot praise her enough.
15 October 2023
Always kept informed
14 October 2023
They did what was asked 100%
14 October 2023
This was my second visit to Halliwell Jones North Wales and found all staff very helpful and knowledgeable. The video and commentary was good to see that everything was okay with the car too.
13 October 2023
Very helpful
11 October 2023
Major service and MOT, all done to a high standard.
10 October 2023
I was dealt with at the service area by Luca. He is always friendly, competent and easy to deal with. He kept me informed and gave me options to pay which was very helpful.
10 October 2023
Very professional
09 October 2023
Your staff member that we spoke with was very friendly and professional.
09 October 2023
Professional !
08 October 2023
Completely satified.
07 October 2023
Spoilt by a 'take it or leave it' which it a risky approach to business obviously not all customers object to being handled poorly
06 October 2023
They are always really helpful and polite and make things easy for me I don't go anywhere else
05 October 2023
Again very efficient and friendly staff. We were impressed with the video health check.
04 October 2023
I am sorry that I didn't complete this earlier but the email was sent to my husband's account instead of mine. As I mentioned above the staff were very helpful and kept me fully aware of the work that needed doing and how much it was going to cost.
04 October 2023
Although it took longer than I anticipated- the service I received was excellent
04 October 2023
Very efficient and courtesy electric car was superb
04 October 2023
The toilets and the showroom wan clean and tidy
03 October 2023
Went well and was kept up to date with everything.
02 October 2023
Helpful, constructive and informative staff.
02 October 2023
All good but could have been cheaper!
02 October 2023
The information was thorough, the service video I was amazed by, I could see what was being looked at on my car and the reasons behind the score given, the paperwork that gives you the details to ensure that your car is working efficiently
02 October 2023
Completely satisfied with HJ
02 October 2023
Very friendly staff and helpfull
01 October 2023
Easy to drop off. EGR Recall seen to. Brake service done. Good health check video. Missing part ordered. Immaculately clean car on collection. Thank you.
30 September 2023
Car drives very well and communication with sales staff is great, but I flagged a problem with my tyre when I dropped off the car and when I collected it, they told me it was fine. Next morning I had warning about pressure again, so I gave it more ai
30 September 2023
Well looked after at all times. With the reason and work explained in detail
30 September 2023
The work was done in the time frame quoted. The car was clean after the work.
29 September 2023
This recall cost me an oil change and filter £100 as I had to take the car to a local garage for a diagnostic ,fearing I would damage the engine driving the car,all this showed was the oil was too high but did not diagnosis the noise.
29 September 2023
The repair costs were substantial but i was offered the facility to pay over 6 months interest free which was excellent. Also my car is always valetted after being repaired by the garage.
28 September 2023
Did exactly as was agreed
27 September 2023
All the service advisors are excellent in their jobs, this time I was looked after again by Luca, friendly efficient service, nothing is too much trouble, an asset to your team and business.
27 September 2023
Very happy
27 September 2023
Helpful staff, polite and good customer service
27 September 2023
First class professional staff. Luca, in particular.
25 September 2023
The young lady on reception is a credit to BMW !
25 September 2023
Courteous and informed operator. Luca was very attentive and the result was a job finished on time, and a nice clean car returned to me at the end.
24 September 2023
Friendly & helpful staff
24 September 2023
Prompt first class service, very well looked after. Just a very good experience.
24 September 2023
Luca Algieri was most helpful and his customer care manner was excellent. Thank you.
22 September 2023
Would have been 5 star but the car was returned after a week without being washed or valeted. They had said it would be.
21 September 2023
Good service
21 September 2023
Could have spared a second visit when my car was in service and re call to sort out the problem
21 September 2023
Because im satisfied
20 September 2023
Service was very good, but concerned this was 2nd recall ~ wonder if there will be more
20 September 2023
Luca Algieri couldn't have been more helpful, nothing was to much for him. The whole experience from start to finish was professional, friendly and a credit to Halliwel Jones North Wales.
20 September 2023
Friendly staff, my car was washed and vacuumed
20 September 2023
The colleague who dealt with me was excellent and he was able to resolve the intisl confusion with sorting out the correct services.
20 September 2023
Professional staff.Great communication.
19 September 2023
This isn't the first instance of dissatisfaction I've experienced with HWJ's service. It was a significant factor in my decision to purchase my sixth M car from a dealership located two hours away rather than from HWJ who are local to me.
19 September 2023
I continue to experience the same symptoms (engine warning light, Drive Chain Error message and loss of power) after the recall with little subsequent feedback about the outcome of the recall and what to do next.
19 September 2023
Good service staff very pleasant and helpful
18 September 2023
Arrived in Halliwell Jones, Llandudno Junction with my bichon frise. Customer service excellent. I was able to work from the reception lounge where I could help myself to tea/coffee/water/biscuits. Hoovered and washed my car. Thank you
18 September 2023
Was a first class experience from start to finish .
18 September 2023
since pandemic attitudes have change...more welcoming
17 September 2023
Day after service washer bottle empty.
16 September 2023
Again good customer service and feedback very accommodating
15 September 2023
Chloe Congreve was very attentive, and seemed fully informed and efficient.
15 September 2023
Great service
14 September 2023
Our car was booked in for a full service, fist MOT and end of warranty chech. We were told on the day that we were 5 days under and we would have qualified for a discount. I was very annoyed that I had not been told this when we booked in. Not happy
13 September 2023
Fantastic team and are always helpful
13 September 2023
This rating could easily been 5 stars. But it seems due to a computer glitch bookings had been double booked resulting my car being the last vehicle to leave the workshop at the end of the day, without it having being cleaned as expected.
13 September 2023
M2 being serviced. We had arranged a loan car and expected something similar but we were told that the only car available was a 1 series. Also, the M2 was not vacuumed upon collection.
11 September 2023
Efficient and pleasant to deal with
10 September 2023
Efficient service
10 September 2023
Friendly and efficient team
09 September 2023
I feel my car is in good hands and will be treated with care.
09 September 2023
Staff great
08 September 2023
Well looked after
07 September 2023
I received a video from the mechanic that did the work on my car, he showed me what was done which I thought was very helpful.
06 September 2023
All ways good service all round.
06 September 2023
Excellent made to feel special
06 September 2023
Long lead time on some parts can cause other issues
05 September 2023
We appreciated the update to the computer software which was not done on our last visit
05 September 2023
As previous comments
05 September 2023
Job well done, high satisfaction
05 September 2023
Mandy who dealt with me was extremely knowledgeable of my BMW car and answered my additional queries immediately..... she was very approachable and found her approach to be extremely professional.... very easy to converse with.....
04 September 2023
Very satisfied
04 September 2023
Efficient and great feedback
04 September 2023
Megan was very helpful and professional
04 September 2023
Helpful, caring and pleasant front of house staff - Luca Alvieri was my excellent contact on this occasion - and very good loan vehicles provided.
04 September 2023
They were fantastic, genuinely really good ??
03 September 2023
A very well kept customer focused dealership. Professional, honest and very helpful
23 November 2023
A good sales experience. All team members were very attentive and made me feel like a special customer.