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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 158 comments received in the last 90 days.
31 July 2025
Great customer service. Communication was always great
31 July 2025
This was fine. On reflection however, there were items relating to operation servicing in the handover sign off document that were not covered on the day. It is better to work with a list in my professional experience to ensure everything is covered.
22 July 2025
Couldn't have gone better, close attention to detail which I liked.
18 July 2025
As above, answered all my queries and ensured I was happy with what I'd got.
04 July 2025
As said above, whatever I said he had the answers
04 July 2025
Perfect
03 July 2025
The whole process of purchasing our new BMW iX from Halliwell Jones in Llandudno was exemplary, with particular thanks to Phil Jones, David Mano and Les Green who where extremely professional and without them the purchase would not have happened
02 July 2025
Fabulous assistance from sales executive
24 June 2025
A great service from friendly staff
24 June 2025
Everyone at the BMW North Wales dealership were fantastic. Tony who dealt with me from initial viewing to purchase was incredibly helpful throughout the process
22 June 2025
The whole experience of buying and picking up my new BMW was a fantastic ride from start to finish. The buying process was smooth and stress-free. The dealership prepared everything to perfection from the beginning up until my new car reveal day.
17 June 2025
Michael Bradshaw dealt with our purchase. He was efficient, friendly and made the purchasing experience very straightforward.
10 June 2025
Although there was a problem with the delivery of the car to Llandudno Tony Wood was very helpful in sorting it out. Problems occur but its how you deal with the problems that counts. Full marks to Tony.
05 June 2025
Streamline efficiency
03 June 2025
John Arksey and Les Green are looking after me very well and they both understand my needs.
01 June 2025
The staff were all very friendly, from the cleaner, to reception staff to sales and the manager.
31 May 2025
Impeccable treatment on all visits to the show room. Nothing was too much for anyone at Halliwell Jones Llandudno Junction.
31 May 2025
The staff listened and responded to my needs
30 May 2025
Great - all lovely friendly and helpful people.
29 May 2025
I felt like I was walking into a family run business with everybody so kind and helpful making sure I was happy with everything
28 May 2025
All questions answered and especially liked the attention to detail at the handover
26 May 2025
A*
25 May 2025
Nothing was a problem and always catered for my questions and enquiries
13 August 2025
The only reason for not providing 5 stars is that the service costs are expensive for a health check and change of oil. Quite difficult to justify £400 for a check that is scheduled for two hours but took a lot less time. Even less without the clean.
13 August 2025
Very satisfied
13 August 2025
Staff go above and beyond and I was really satisfied of the work that was done and dread grateful.
13 August 2025
Happy with work completed on car.
13 August 2025
Job done
11 August 2025
Convenient, helpful and pleasant staff
11 August 2025
Everything I needed was taken care of in a very helpful way.
11 August 2025
Efficient, professional, very polite and friendly service.
11 August 2025
Just good service I am now on 16th new BMW over many years
10 August 2025
I was kept informed about issues that were found during the inspection and service and offered an option ro authorise work required, I discussed my ootions with the service representative and agreed to book the vehicle in at a later date.
10 August 2025
Unfortunately this time was not as good as it has been in the past, i havent recieved the health check video
10 August 2025
Excellent cars, very good service but far far too expensive for middle income earners. Unfortunately a car for the wealthy
09 August 2025
Excellent service.
07 August 2025
Job done satisfied
06 August 2025
Everything went smoothly
05 August 2025
The service was done quickly and i was kept up to date with the progress. The car was cleaned before being returned to me.
04 August 2025
As above
04 August 2025
Professional Used them for a long time.
04 August 2025
The service visit was easy to book and the recall service itself went ahead flawlessly.
04 August 2025
As above
03 August 2025
Very efficient and easy to deal with.
02 August 2025
Top service manager named Luca topman
02 August 2025
As above
02 August 2025
Job don
01 August 2025
Good, although a bit steep on the bill.
30 July 2025
Cost
29 July 2025
We had a slow puncture, so pulled into Halliwell Jones to see if they could fix it. I was taken to Luca Algirei who helped me get it fixed. However the new tyre wouldn't be ready until 3pm so he arranged for transport to take us to our destination.
29 July 2025
Everything went smoothly with an excellent taxi service to town while the car was being repaired.
29 July 2025
I was treated very well by all staff. Meg was particularly helpful and also another lady whose name I have forgotten. Als, the driver who took me into town and collected me was excellent.
28 July 2025
Very helpful service advisor who went out of her way to help me reset the driver profile in my car
28 July 2025
Nothing to fault
28 July 2025
Can't fault in any way staff are very helpful, Megan Williams who i always deal with is a credit to the company always goes above and beyond to help
27 July 2025
They were able to sort the issue with my vehicle. I have always found the Halliwell Jones Staff to be helpful and this time was no exception.
26 July 2025
Came in for front brake shoes but yet again it was the sensor that was faulty. In the last few months we've had four sensors that have failed costing me the best part of £3k. They were Nox, tyre, ad blue and front brake sensors. Ridiculous!!
26 July 2025
As above car bonnet left open
26 July 2025
The gentleman who went through the car health check was very good. The young woman who told me where my car was parked to pick it up, did not show me where the car was parked, I did ask why it was not parked back in the disability bay? Not good.
26 July 2025
Please see above.
25 July 2025
My car was taken by a breakdown vechicle to you as the front spring had broken and you were very helpful in repairing it in your usual efficient service.
25 July 2025
Service was quick with good Healthcheck feedback.
20 July 2025
Service advisor Meg was superb, very pleasant and on the ball, very organised
19 July 2025
Easy to deal with and seamless
18 July 2025
Could always be cheaper ??
16 July 2025
As 1, also given lift into town while vehicle battery was being replaced.
16 July 2025
Amazing service, cannot fault it.
16 July 2025
Nothing is perfect
16 July 2025
As above
15 July 2025
Very helpful team who went above and beyond to rectify an issue.
15 July 2025
as above
15 July 2025
This car is my first BMW , I've only had the vehicle for a few week & so far everything is very positive.
14 July 2025
Sort quickly and efficiently
14 July 2025
Satisfied
13 July 2025
Luka again more like him needed
13 July 2025
Easy to book in, courteous staff. Work completed to quoted cost.
13 July 2025
Always helpful customer service is excellent thanks
13 July 2025
As above
11 July 2025
Really good. Dropped car off at 9am and by 1130 had phone call to tell me the service was complete. Also completed quote I had asked for too.
11 July 2025
See above
11 July 2025
As satisfied
09 July 2025
Superb customer service, polite and efficient as always.
09 July 2025
Megan dealt wth me and always takes great care of you. Very professional
08 July 2025
staff very personable and helpful
08 July 2025
See above
07 July 2025
Megan on the desk was superb
07 July 2025
Megan at the service department was helpful and knowledgable and used the WhatsApp system to keep in touch about progress on my car, which was most reassuring. Luca was also helpful; thank you both.
07 July 2025
The customer service is excellent and they take a personal interest in assisting you all the way.
07 July 2025
They were very good and clear at putting my concerns at ease
06 July 2025
Staff were all courteous and friendly. However the fault in my car was not rectified in the first visit. Had to wait 3 weeks to get my car seen.
06 July 2025
Very efficient and professional service. Staff very helpful.
05 July 2025
Luca was excellent and kept me informed
05 July 2025
Luca is always extremely professional & very knowledgeable. Always a pleasure to deal with him. Megan Williams too.
04 July 2025
All great, Jonny the driver was charming and very knowledgeable. Machines may be super modern but service good old fashioned way. Very impressed.
04 July 2025
Perfect customer service ,never disappoints Luca is the topman 10/10 very helpful!!
04 July 2025
Carmen Jones the sales executive was very helpful and knowledgeable
04 July 2025
Well looked after by Meg & Luca.
03 July 2025
Customer service by Luca Algieri was amazing-efficient, professional, friendly and thorough, made me confident that my car was in safe hands.
03 July 2025
Very professional and helpful
02 July 2025
Very friendly and helpful staff
02 July 2025
Really easy to deal with
02 July 2025
Always give good service staff are excellent
01 July 2025
Resolved my issue, overall, great service.
01 July 2025
Fantastic service from Luca, sorted the issue with my vehicle very efficiently and kept me up to date with the progress.
30 June 2025
Prompt and efficient pick up and returnof vehie in pristine condition.
26 June 2025
Prompt service kept to schedule
24 June 2025
Was very efficient and detailed.
24 June 2025
Never had any problems with this dealership. Good communication and cary very clean when picked up.
24 June 2025
Car rapidly repaired after an accident
23 June 2025
Great service but a little expensive
23 June 2025
EVERTHING WAS CARRIED OUT SATISFACTORY AND IN A TIMELY MANNER.
23 June 2025
Brilliant
20 June 2025
Sorted it out
18 June 2025
Arrived spoken with nice lady on reception car sorted in fair time
17 June 2025
No issues from start to end
17 June 2025
Only waited for an hour, and I was kept informed throughout
17 June 2025
Could not speak to the technician working on the car. This lack of contact with the technician/ person working on the car is not good.
15 June 2025
Goodbye service
15 June 2025
The whole team were great, especially Megan
14 June 2025
Haliwell Jones went above and beyond to provide a great service.
14 June 2025
Satisfied !
13 June 2025
Everything happened in a timely manner
13 June 2025
Kept up to speed throughout
13 June 2025
I never had a full service just a health check on a problem I had with my car but they soon rectified it
10 June 2025
See above
10 June 2025
Megan and the other staff could not be more helpful
10 June 2025
Work completed quickly with good communication
09 June 2025
Good service
09 June 2025
Service completed on time and as per quote ?? Car washed and hoovered ??
08 June 2025
Problem resolved in a timely manner. Went above and beyond to source emergency courtesy vehicle.
06 June 2025
All fine.
06 June 2025
Had to wait more than expected when picking up car after service
05 June 2025
We had a call to say The car was ready and valeted.
04 June 2025
Meg really engages and is genuine with providing excellent customer service. Thank you
04 June 2025
Very satisfied just good service
04 June 2025
We had a loan vehicle due to the expected duration of the service, which we were asked to fill up prior to its return, however when filling the fuel tank it became apparent that the previous user had not filled the vehicle to its maximum.
04 June 2025
Health check, service as instructed and car washed. Waiting room extremely comfortable and refreshments free.
04 June 2025
Booked my bmw in with Luca. I cannot praise him enough, always has a smile on his face and ready to help you. Definatley an asset to Halliwell Jones North Wales Congratulations Luca.
03 June 2025
Good service but a bit expensive
03 June 2025
Satisfied customer
03 June 2025
As above
03 June 2025
Very well carried out the service
03 June 2025
Efficient, timely review and good communications.
02 June 2025
Service support team were extremely helpful and could not do enough to make my visit a pleasant experience.
01 June 2025
See the narrative above
31 May 2025
Pleasant and warming welcome from MC the staff
31 May 2025
The work was completed swiftly. Also my vehicle was returned spotless.
30 May 2025
Excellent service and good communication from Megan on service reception.
30 May 2025
Again. I could not fault the service at all.
30 May 2025
Very good customer service
30 May 2025
Excellent service
29 May 2025
??
27 May 2025
Everything went to plan
23 May 2025
Friendly service, going above and beyond
22 May 2025
see above
21 May 2025
very expensive for what you get
20 May 2025
Honest and gave good advice
01 August 2025
They explained everything about the caravan how to get the best out of it.They we're very helpful and knowledgeable.