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ABOUT CENTRE

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and proactive.

Service

Well looked after by the personnel I dealt with.

Service

Was looked over and check for anything else that might need checking

Service

Very professional, courteous and efficient service. I was dealt with promptly upon arrival at drop in the morning and collection in the evening. The 2 ladies I dealt with (apologies, I forget their names) but they were relatively new, were excellent.

Service

All work done in time and video of inspection sent

Service

Everything completed as requested and on time. The loan cars are always very good with very reasonably priced insurance excess waiver.

Service

Quick to respond to my request for an investigation (I was on holiday in North Wales). Liked the car hire arrangement with Enterprise. Good advice when I first called. Reception welcoming & efficient.

Service

Quick and efficient. Car was cleaned inside and out.

Service

Very good service and good staff

Service

Although I had to wait for transport home it was available. I don't live far from HJ but it would be a long difficult walk or, on public transport would mean two bus journeys.

Service

The car was required for a few days; I was driven home after leaving the car at the garage. When it was ready, a car was sent to collect me.

Service

Service completed quickly and efficiently.

Service

From the start when we had clear explanation of what was needed for our courtesy car to making sure that everything was correct before reclaiming the vehicle

Service

Because i have not had any problems with the dealership in the10 years i have known them.

Service

Car runs well.

Service

Efficient service

Service

Joe couldn't have been more helpful, a real asset to the brand and Halliwell Jones. I would definitely consider a promotion for him.

Service

Short wait only to pick car up

Service

In my experience they find the cause of any faults quickly .

Service

Parts supplied in person and by post

Service

Very detailed report at the end of the day which was very valuable

Service

Car was repaired by the body shop in just over a day - looks as good as news.

Service

They got me out of a real problem with no fuss whatsoever.

Service

Very professional, good quality repair works, very polite customer service.

Service

Very attentive service receptionist, nothing too much trouble.

Service

Helpful, friendly efficient service and staff

Service

Excellent service and feedback from Mr John Roberts

Service

The service by the staff when I needed a vehicle check was impressive.

Service

All went to plan. Staff courteous and obliging.

Service

Couldn't have been any better

Service

Again very good ,

Service

All round excellence of service. I should also congratulate the Company for employing Welsh speaking front of house staff. Perhaps the Company should formally draw attention to those staff who are able to converse in Welsh.

Service

I gave this because l received 5 star service

Service

Very professional staff and very safe during the COVID problems.

Service

They took the time and effort to keep me informed from start to finish.

Service

Extremely pleased

Service

Smooth transaction. We were kept informed as to progress of service.

Service

Their very efficient and helpful

Service

Team members I spoke to very pleasant and friendly. Also appreciated text reminders I received to ensure I didn't forget the day my car was booked in for.

Service

No hesitation whatsoever. The people at Halliwell Jones are a wonderful team; they manage to combine efficiency and professional expertise in equal measure. Above all, they all seem to be genuine BMW enthusiasts at heart. What a great bunch!

Service

easy to book terry very helpful

Service

The aftersales team are very accommodating and helpful

Service

Very helpful and courteous staff

Service

Quick, swift and easy.

Service

Everything completed as requested and on time

Service

Staff always very pleasant and helpful

Service

Again friendliness and range of courtesy cars offered is very good

Service

No hassle easy to arrange

Service

Transparent and open discussion prior to work being carried out on the BMW and then did the work to a high standard. Always been given nice courtesy cars from HJ North Wales and its highly appreciated.

Service

Because nothing seems to much trouble to the colleagues to help you resolve your issue

Service

Fast friendly covid safe service and environment.

Service

Very professional and attentive

Service

Staff were polite and knowledgeable

Service

Work done on time as promised.

Service

Friendly, relaxing and efficient service

Service

You would have had completely satisfied if you had reset the service clock on the car! As it is it is reading that a service is due at 19000 miles when infact it has been done early!

Service

All issues resolved

Service

Completely satisfied! Car was driven respectfully, mechanic was happy to answer any questions and car was returned as requested unwashed (bonus points).

Service

Helpful staff

Service

Got what I wanted

Service

Very good staff and help

Sales

I bought my first BMW about 10 years ago after meeting John the sales manager at Halliwell Jones, North Wales. The service and buying experience I received on that occasion ensured that I returned on four more occasions and purchased new cars.

Sales

Everything went smoothly nothing to much trouble.

Sales

Personalised service, couldn't have asked for more

Sales

Very friendly and no hard sell.

Sales

Dan was brilliant from the enquiry stage right through to the order being placed, considering all communication was via phone and emails Dan was very professional from start to handover.

Sales

Its exciting when everything is done to a high standard and know worries for me .

Sales

There was a major delay in delivery but it might have been expected considering the circumstances. I was very happy with the service I got from Halliwell Jones.

Sales

The Sales Executive, Daniel Roberts, was very easy to deal with whilst I was trying to determine the right car and was happy to assist me and provide any further information that was requested, which made my decision in the end an easy one!

Sales

Although there was a delay in receiving my car, through either Brexit or COVID, I'm not sure, but Dan at the car centre was very good and kept me informed every step of the way..

Sales

Very satisfied Got the deal I wanted but didn't like the fact that my existing car was in negative equity and had to be handed back to BMWFS

Sales

Very easy and staff helpful

Sales

I was kept well informed at every step of the way

Sales

Considering we are in lockdown the dealer successfully gave me all the details I needed to exchange my car while keeping well within all the stringent coronavirus regulations.

Sales

The car was ready for collection at the agreed time. Everything was well explained by the staff, I felt the organisation of the paperwork was excellent.

Sales

First class service and advice

Sales

Excellent service, slight delay of around two weeks in delivery but this was not down to Llandudno BMW this was down to the transport from America-Germany

Sales

Customer service is excellent