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Transparent and open discussion prior to work being carried out on the BMW and then did the work to a high standard. Always been given nice courtesy cars from HJ North Wales and its highly appreciated.
Fast friendly covid safe service and environment.
Because nothing seems to much trouble to the colleagues to help you resolve your issue
Very professional and attentive
Staff were polite and knowledgeable
Friendly, relaxing and efficient service
Work done on time as promised.
You would have had completely satisfied if you had reset the service clock on the car! As it is it is reading that a service is due at 19000 miles when infact it has been done early!
All issues resolved
Completely satisfied! Car was driven respectfully, mechanic was happy to answer any questions and car was returned as requested unwashed (bonus points).
Got what I wanted
All aspects and details clearly explained
Good efficient friendly service.
Excellent customer service. Very helpful and friendly.
Service at this branch is very very good, even in the middle a Pandemic they strive for very high standards - Thanks Joe ! :)
I had to wait 2 days for repair to be carried out as parts were not in stock. Luckily I was working from home so it wasn't an issue but would have been if I was in work.Otherwise it would be completely satisfied
Highly accommodating staff
Information always provided on work done and what possibly might have to be done in the future.
Very good service and friendly staff. The only comment I would make is that an estimate of the time taken to carry out the planned work would be useful.
No fuss job completed as arranged. Nice courtesy car for use whilst work being undertaken
Excellent customer service
When we had a problem with our car your service department gave us a date and ensured we had a courtesy car and sorted the problems that day.
i've had no problems
Courteous and efficient.
Staff helpful and patient
Very helpful staff and friendly
All problems resolved
Had a full service, MOT and replaced a tyre due to a previously unknown serious defect, in one visit.
Service performed quickly Excellent courtesy car. Excellent communications.
Service we always receive from everyone at North Wales BMW is outstanding
Took my car in for a service recently, everything was very well organised and was especially pleased with the video I was sent showing the work they had completed and condition of my tyres, brakes etc. COVID-19 arrangements were also excellent.
Did what I wanted.
I don't know much about cars but I have total faith in the garage. The young lady who dealt with the service has the knack of combining a really friendly, sunny demeanour with a highly professional service. She knows my name and always makes time.
Had to move the appt multiple times due to weather and Covid jabs. Polite and helpful staff each time
Good experience every time we visit
Prompt and friendly service provided by staff.
Had no problems
Helpful friendly professional staff.
Tyres ordered and fitted the next morning
So straight forward and good customer service from the team.
Found a fault in safety check and fixed free of charge
I received a text letting me know the car was ready along with a comprehensive video.
I have been a customer at HJ for some years. They are a good ambassador for BMW.
The service is first class and what I have come to expect when visiting my local dealership.
I have been using llandudno junction for many years always excellent service.
Very satisfied given the current COVID-19 problems
All staff were professional and courteous. Infection control measures were effective, and courtesy car is always appropriate.
What ever company you deal first ipressions count in all cases. The chap who dealt with me was exactly what l would expect from a company with BMW reputation very professional and frendly
Professional and thorough service every time. A tad disappointed my car wasn't cleaned either inside or outside on this occasion but I'm guessing that it wasn't done due to covid!
We were well looked after
Very easy and staff helpful
Considering we are in lockdown the dealer successfully gave me all the details I needed to exchange my car while keeping well within all the stringent coronavirus regulations.
The car was ready for collection at the agreed time. Everything was well explained by the staff, I felt the organisation of the paperwork was excellent.
First class service and advice
Excellent service, slight delay of around two weeks in delivery but this was not down to Llandudno BMW this was down to the transport from America-Germany
Customer service is excellent
Made me feel safe from the COVID risk but gave me all the relevant information needed either before via email or through the handover on the day
Always give the best service
Excellent Service and Very Professional, ensuring all our needs were met.
Polite, professional and unpretentious. Small issue with the car which was rectified immediately.
This is based on there being the strictest COVID procedures in place. It wasnt the usual experiance, however it was reassuring that they had your best welfare at heart.