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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

got the recall work done very fast

Service

It was a hassle free experience, literally drop the car, go for a walk, come back for a sit down and coffee, then one of your staff walked over and said the car was ready. All this took about two hours and when I walked over the car was spotless.

Service

Megan was very good.

Service

because I was completely satisfied !

Service

They fitted me in at very short notice to sort out an air con issue & they inc. a free safety check too Friendly and very helpful staff.

Service

Reception staff were even more helpful than usual. The service was completed in good time and the BMW's high standards. I particularly like the video email which allows me to see the health check items for myself and informs my decisions,

Service

I found the service staff very helpful and polite. The showroom was clean and my needs were met

Service

I took my BMW in for its 3 year service and was given a 330E as a courtesy car which I might add if it was a sales ploy was a very clever ploy as the 330E is a beautiful car to drive so much so I didn't want my car back, excellent service all round.

Service

Having the staff walk you around the car and show you what they had found was very reassuring, nothing was hidden in the final cost as

Service

Very efficient process. Waited for the car in dealership whilst car was being serviced. Comfortable waiting area with complimentary tea and coffee.

Service

Will visit Llandudno show room when I change my current BMW

Service

Excellent communication.

Service

Very satisfied job was done as promised ,also valeted when handed back to me.

Service

Met expectations from booking to collection of car

Service

Work done to a high standard

Service

Repair carried out sucessfully

Service

Everything done right first time on time

Service

Nice staff , excellent waiting room

Service

The recall work was undertaken and a vehicle healthcheck was undertaken and advisory video sent. Car was cleaned prior to. collection

Service

Great service made comfortable while waiting

Service

Everything was perfect.

Service

I was kept informed about what was going, comfortable while I waited, and have had no reason to think that the work done was other than wholly satisfactory.

Service

Work carried out very well and price competitive. Time taken was slightly over what was promised but this was explained to my entire satisfaction

Service

Kept up to date with progress of the service

Service

Luka Algieri very helpful and efficient

Service

Efficient

Service

Because it's deserved

Service

Excellent service, cannot say more

Service

They always offer excellent service. They kept me informed throughout the day where they were up to with my vehicle.

Service

Felt very welcomed. Gods curtesy car supplied. All recount a good experience

Service

very satisfied with al. aspects

Service

Halliwell Jones was particularly good. It felt almost as though I was a member of an exclusive owners' club. Particular praise must go to Megan, a member of the service team, for her hard work and focus to get me back on the road.

Service

The work was completed to schedule with no fuss.

Service

Great service,as always

Service

Helpful

Service

Faultless

Service

The staff are always lovely, professional but still friendly. They always explain everything to me before and after .

Service

just very good customer service from everyone

Service

Plenty of coffee and well set out

Service

Courtesy of staff, video of inspection carried out

Service

Great customer service

Service

kept me informed, very easy to get hold of/

Service

It was what I expected of a BMW garage

Service

We only brought our BMW there because of the recall - so the service was free. We were very satisfied with staff friendliness and the service we received, very impressed with the free car wash!

Service

From start to finish we were extremely pleased Dan was extremely knowledgeable and helpful

Service

Work as carried out efficiently

Service

Friendly and polite staff highly recommend, can't remember the young man's name but he was very polite and helpful

Service

Very helpful and proactive.

Service

Well looked after by the personnel I dealt with.

Service

Was looked over and check for anything else that might need checking

Service

Very professional, courteous and efficient service. I was dealt with promptly upon arrival at drop in the morning and collection in the evening. The 2 ladies I dealt with (apologies, I forget their names) but they were relatively new, were excellent.

Service

Everything completed as requested and on time. The loan cars are always very good with very reasonably priced insurance excess waiver.

Service

All work done in time and video of inspection sent

Service

Quick to respond to my request for an investigation (I was on holiday in North Wales). Liked the car hire arrangement with Enterprise. Good advice when I first called. Reception welcoming & efficient.

Service

Quick and efficient. Car was cleaned inside and out.

Service

Although I had to wait for transport home it was available. I don't live far from HJ but it would be a long difficult walk or, on public transport would mean two bus journeys.

Service

Very good service and good staff

Service

The car was required for a few days; I was driven home after leaving the car at the garage. When it was ready, a car was sent to collect me.

Service

Service completed quickly and efficiently.

Service

From the start when we had clear explanation of what was needed for our courtesy car to making sure that everything was correct before reclaiming the vehicle

Service

Because i have not had any problems with the dealership in the10 years i have known them.

Service

Car runs well.

Service

Efficient service

Service

Joe couldn't have been more helpful, a real asset to the brand and Halliwell Jones. I would definitely consider a promotion for him.

Service

Short wait only to pick car up

Service

In my experience they find the cause of any faults quickly .

Service

Very detailed report at the end of the day which was very valuable

Service

Parts supplied in person and by post

Service

They got me out of a real problem with no fuss whatsoever.

Service

Very professional, good quality repair works, very polite customer service.

Service

Car was repaired by the body shop in just over a day - looks as good as news.

Service

Very attentive service receptionist, nothing too much trouble.

Service

Helpful, friendly efficient service and staff

Service

Excellent service and feedback from Mr John Roberts

Service

The service by the staff when I needed a vehicle check was impressive.

Service

All went to plan. Staff courteous and obliging.

Service

Couldn't have been any better

Service

Again very good ,

Service

All round excellence of service. I should also congratulate the Company for employing Welsh speaking front of house staff. Perhaps the Company should formally draw attention to those staff who are able to converse in Welsh.

Service

I gave this because l received 5 star service

Service

Very professional staff and very safe during the COVID problems.

Service

They took the time and effort to keep me informed from start to finish.

Service

Extremely pleased

Service

Smooth transaction. We were kept informed as to progress of service.

Service

Their very efficient and helpful

Service

Halliwell Jones in Conway is a fantastic is all ways I have no complaints at all The staff are excellent Had many cars from there

Sales

Kelly was fantastic start to finish.

Sales

No pressure selling

Sales

was told an estimated date, and arrived in within estimated time. Was updated regularly with vehicle progress.

Sales

Very satisfied with my dealership,

Sales

Excellent experience in showroom, taking Covid restrictions into consideration.

Sales

Very informative and really kept me updated

Sales

It couldn't have been better

Sales

From entering the showroom to leaving, the attention and hospitality was 1st class, at no time did we ever feel under pressure to make a purchase. The sales representative Kim Davies performed to the highest standard in our view.

Sales

Very good staff and help

Sales

Everything went smoothly nothing to much trouble.

Sales

I bought my first BMW about 10 years ago after meeting John the sales manager at Halliwell Jones, North Wales. The service and buying experience I received on that occasion ensured that I returned on four more occasions and purchased new cars.

Sales

Personalised service, couldn't have asked for more

Sales

Very friendly and no hard sell.

Sales

Dan was brilliant from the enquiry stage right through to the order being placed, considering all communication was via phone and emails Dan was very professional from start to handover.

Sales

Its exciting when everything is done to a high standard and know worries for me .