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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
It was because I couldn't expect a better and more efficient service, and the people I spoke with were pleasant and helpful
Really good service in a professional manner
Apart from the servicing of my car being carried out to my complete satisfaction, the courtesy car provided with complete sanitizing etc. was much appreciated. The personnel in the Service Department were very helpful and courteous.
car was ready near the time I was promised
Courtesy car and excellent service
Quick and Safe. Staff being very good on virus care
The service was excellent!
Ffion in services was really professional, excellent.
Great people and very efficient
Always efficient and friendly and frequently goes the extra mile. The service team have genuine enthusiasm for their product. I always look forward to going there.
only work carried out was MOT test - car was cleaned afterwards, which was appreciated
Very courteous and customer focused
Coolant leak found and fixed without issue under warranty even tho car purchased in Warrington.
It was only an MOT this time but services are usually excellent. I also like the text service when I am sent a message for approval on any additional work required including costs.
Knew exactly what was happening and was immediately updated on a part that was required to complete the upgrade.
Staff were polite and helpful
Very friendly welcome by John and Dan in the new sales team as well as from Joe in the Service team. Well done!!
Good turn around. Went better than expected.
Very satisfactory
Car was serviced and delivered as expected.
Very high standard at service and customer care
No problems
Reasonable price nice video to show the underneath of the vehicle and cleaned before collection. Very professional.
Halliwell Jones North Wales is a very good and efficient dealer with good service staff.
Excellent. - continuous communication to inform me on progress etc
The car was dealt with in the time given. I had a courtesy car for the duration and the car was washed before I collected it.
Cannot complain at all about the service and care provided by the agent.
Halliwell Jones did a fantastic job repairing my vehicle. Gave me regular updates as well as a courtesy car whist mine was with them.
All very good. Alan was excellent
Completed and very satisfied
Ffion & Joe are brilliant. Their customer & Professionalism is the best I have received in a Service outlet.
It was done on time without a y hassle
Ffion was as efficient as ever.
Completed on time, sorted queries, excellent service.
Professional, efficient and friendly service in all departments with excellent all round communication.
The young lady that handled the service was ultra efficient and very polite.
Great service partner!
Good communication, smooth procedure despite difficulties with lockdown / covid issues
Great service
lot of care taken to make sure we had the correct product
Friendly , professional service
Exceptional one to one service, given the current circumstances with Covid 19 restrictions. We were very specific with our requirements and Andy Roberts took note of exactly what we wanted and managed to find a car that exactly suited us.
Put deposit down and the following week I had the car. Lee Jones even came in on his day off to do the handover.
Ashley and Dermot were fantastic !
Halliwell Jones at Llandudno always give excellent service, far better than any other branch I have used.