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Quick, swift and easy.
Everything completed as requested and on time
Staff always very pleasant and helpful
Again friendliness and range of courtesy cars offered is very good
No hassle easy to arrange
Transparent and open discussion prior to work being carried out on the BMW and then did the work to a high standard. Always been given nice courtesy cars from HJ North Wales and its highly appreciated.
Because nothing seems to much trouble to the colleagues to help you resolve your issue
Fast friendly covid safe service and environment.
Very professional and attentive
Staff were polite and knowledgeable
Work done on time as promised.
Friendly, relaxing and efficient service
You would have had completely satisfied if you had reset the service clock on the car! As it is it is reading that a service is due at 19000 miles when infact it has been done early!
All issues resolved
Completely satisfied! Car was driven respectfully, mechanic was happy to answer any questions and car was returned as requested unwashed (bonus points).
Got what I wanted
Good efficient friendly service.
All aspects and details clearly explained
Excellent customer service. Very helpful and friendly.
Service at this branch is very very good, even in the middle a Pandemic they strive for very high standards - Thanks Joe ! :)
Very good service and friendly staff. The only comment I would make is that an estimate of the time taken to carry out the planned work would be useful.
Information always provided on work done and what possibly might have to be done in the future.
Highly accommodating staff
I had to wait 2 days for repair to be carried out as parts were not in stock. Luckily I was working from home so it wasn't an issue but would have been if I was in work.Otherwise it would be completely satisfied
No fuss job completed as arranged. Nice courtesy car for use whilst work being undertaken
Excellent customer service
When we had a problem with our car your service department gave us a date and ensured we had a courtesy car and sorted the problems that day.
Courteous and efficient.
i've had no problems
Staff helpful and patient
Very helpful staff and friendly
All problems resolved
Had a full service, MOT and replaced a tyre due to a previously unknown serious defect, in one visit.
Service performed quickly Excellent courtesy car. Excellent communications.
Service we always receive from everyone at North Wales BMW is outstanding
Did what I wanted.
Took my car in for a service recently, everything was very well organised and was especially pleased with the video I was sent showing the work they had completed and condition of my tyres, brakes etc. COVID-19 arrangements were also excellent.
I don't know much about cars but I have total faith in the garage. The young lady who dealt with the service has the knack of combining a really friendly, sunny demeanour with a highly professional service. She knows my name and always makes time.
Had to move the appt multiple times due to weather and Covid jabs. Polite and helpful staff each time
Good experience every time we visit
Prompt and friendly service provided by staff.
Had no problems
Helpful friendly professional staff.
Tyres ordered and fitted the next morning
So straight forward and good customer service from the team.
Found a fault in safety check and fixed free of charge
I received a text letting me know the car was ready along with a comprehensive video.
I have been a customer at HJ for some years. They are a good ambassador for BMW.
The Sales Executive, Daniel Roberts, was very easy to deal with whilst I was trying to determine the right car and was happy to assist me and provide any further information that was requested, which made my decision in the end an easy one!
Very satisfied Got the deal I wanted but didn't like the fact that my existing car was in negative equity and had to be handed back to BMWFS
Although there was a delay in receiving my car, through either Brexit or COVID, I'm not sure, but Dan at the car centre was very good and kept me informed every step of the way..
I was kept well informed at every step of the way
Very easy and staff helpful
Considering we are in lockdown the dealer successfully gave me all the details I needed to exchange my car while keeping well within all the stringent coronavirus regulations.
The car was ready for collection at the agreed time. Everything was well explained by the staff, I felt the organisation of the paperwork was excellent.
Excellent service, slight delay of around two weeks in delivery but this was not down to Llandudno BMW this was down to the transport from America-Germany
First class service and advice
Customer service is excellent
Made me feel safe from the COVID risk but gave me all the relevant information needed either before via email or through the handover on the day
Always give the best service
Excellent Service and Very Professional, ensuring all our needs were met.
Polite, professional and unpretentious. Small issue with the car which was rectified immediately.