A confusion over tyre replacement was unsatisfactory. Otherwise as normally excellent.

They where very friendly and offered me a lift to & from town while I had to wait all day for a part to arrive.

All work done as required and on time

Received all the information that I requested

Currently have a fault with my BMW which north wales BMW have yet to diagnose

Very professional service as always

I had an oil leak which was investigated and it was found that the cause was failure of the integral o-ring which had been replaced as part of my service in February. As it was less than twelve months old it was replaced free of charge. Result - sati

Good service

From the first contact to paying the bill everyone has been happy and helpful. Each member of the team is smiling and understands good communication is key.

A gentleman called Mr Simon Lynch from your service dept dealt with me. His level of service towards myself was excellent and nothing was too much trouble.

Efficient but expensive

Contacted me when service complete;temporary car provided

The personnel's are very accommodating and helpful

As a very loyal customer to North Wales BMW, this was my first experience of a loan car from the company. I specifically arranged with Dermot Mantle, Sales Manager that I had a loan car of BMW X1, this was arranged around 3 weeks in advance.

Extremely good service.

A very professional driver took me home and picked me up when car was ready..his name was Steve..a very careful driver and very polite..

Very efficient. And a lift in to Llandudno overall excellent experience

Work carried out to my satisfaction.

Cooler part of ERV replaced rather than complete valve.

Friendly staff, good inspection video. Not too expensive on my service plan. I feel confident that my car is looked after by Halliwell Jones. Always spotless on my return, too.

They did everything I asked

The service was completed efficiently in a timely manner. The waiting area is comfortable and I was kept informed appropriately. It was interesting to watch the short video and description of the state of the vehicle from underneath.

The car went in for a first service The tyre pressure warning light was on when it in to halliwell jones in Llandudno Junction The car was serviced and the tyre pressure Was not rectified A easy job Cost no money Would of been nice to have it rese

Outcome excellent

When I booked the x5 in for an oil change I wasn't told how much it would be, I thought £100 at most. I was horrified when I was informed the price would be £450! I had already travelled there organised courtesy car etc so had to go ahead

My cR was damaged whilst in the garage, I was expected to pay. I refused, and the garage took liability. Then, was quoted £349-50 for works that I was quoted as £170 the month before! Then, get car home, and the car is still faulty.

Very pleasant customer lounge and refreshments

The service took rather a long time and would have given 5 if not for this.

Service booking issues

Proper report with very good explanation given of relevant work needed and carried out in relation to the required service.

Upon booking my car in I questioned if the recall was necessary and the dealership confirmed that it was. On collection of my vehicle I was informed that it wasn't needed???

See explanation in previous box

There is never pressure from the staff to sell you anything It's well maintained and staff are really helpful On one occasion the technician invited me into the service area to show me an issue with my car and was very informative. impressed!

Excellent service

Time taken for that vehicle to arrive.

Good deal, finance easy and the car was in the showroom so I could test drive the one I was buying

Purchase side was good with Lee Jones but the valeting side let the whole team down with incompetence staff that can't clean cars to a high standard.

Couldn't have asked for anything more, I have felt with BMW for 8 years now and several dealerships. By far the best dealership I have ever dealt with.

Efficient, friendly service.

I was not happy with the trade in offer for my 3 year old 520d wat was considerable less than the finance settlement. The advise I was given resulted in a voluntary termination so I handed the car back to BMW Finance.

Halliwell Jones did us a great deal and their advice saved a significant sum of money in the purchase. They have a friendly and very efficient staff too.

Bought my last 5 cars from this dealership. Great service and staff

Sales person was very pleasant but made several mistakes which had to be corrected.

Prompt efficient no nonsense

Dan and Lee along with the rest of the team offer a great atmosphere within the dealership which is the main reason I travel 40 miles rather than my local dealership.

Both lee and his manager were very approachable and professional.

Proffesional and friendly attitude of staff