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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, swift and easy.

Service

Everything completed as requested and on time

Service

Staff always very pleasant and helpful

Service

Again friendliness and range of courtesy cars offered is very good

Service

No hassle easy to arrange

Service

Transparent and open discussion prior to work being carried out on the BMW and then did the work to a high standard. Always been given nice courtesy cars from HJ North Wales and its highly appreciated.

Service

Because nothing seems to much trouble to the colleagues to help you resolve your issue

Service

Fast friendly covid safe service and environment.

Service

Very professional and attentive

Service

Staff were polite and knowledgeable

Service

Work done on time as promised.

Service

Friendly, relaxing and efficient service

Service

You would have had completely satisfied if you had reset the service clock on the car! As it is it is reading that a service is due at 19000 miles when infact it has been done early!

Service

All issues resolved

Service

Completely satisfied! Car was driven respectfully, mechanic was happy to answer any questions and car was returned as requested unwashed (bonus points).

Service

Got what I wanted

Service

Helpful staff

Service

Good efficient friendly service.

Service

All aspects and details clearly explained

Service

Excellent customer service. Very helpful and friendly.

Service

Service at this branch is very very good, even in the middle a Pandemic they strive for very high standards - Thanks Joe ! :)

Service

Very happy

Service

Very good service and friendly staff. The only comment I would make is that an estimate of the time taken to carry out the planned work would be useful.

Service

Information always provided on work done and what possibly might have to be done in the future.

Service

Highly accommodating staff

Service

I had to wait 2 days for repair to be carried out as parts were not in stock. Luckily I was working from home so it wasn't an issue but would have been if I was in work.Otherwise it would be completely satisfied

Service

No fuss job completed as arranged. Nice courtesy car for use whilst work being undertaken

Service

Excellent customer service

Service

When we had a problem with our car your service department gave us a date and ensured we had a courtesy car and sorted the problems that day.

Service

Courteous and efficient.

Service

i've had no problems

Service

Staff helpful and patient

Service

Very helpful staff and friendly

Service

as above

Service

All problems resolved

Service

Very helpful

Service

Had a full service, MOT and replaced a tyre due to a previously unknown serious defect, in one visit.

Service

Service performed quickly Excellent courtesy car. Excellent communications.

Service

see above

Service

Service we always receive from everyone at North Wales BMW is outstanding

Service

Did what I wanted.

Service

Took my car in for a service recently, everything was very well organised and was especially pleased with the video I was sent showing the work they had completed and condition of my tyres, brakes etc. COVID-19 arrangements were also excellent.

Service

I don't know much about cars but I have total faith in the garage. The young lady who dealt with the service has the knack of combining a really friendly, sunny demeanour with a highly professional service. She knows my name and always makes time.

Service

Very efficient

Service

Had to move the appt multiple times due to weather and Covid jabs. Polite and helpful staff each time

Service

Good experience every time we visit

Service

Prompt and friendly service provided by staff.

Service

Had no problems

Service

Helpful friendly professional staff.

Service

Tyres ordered and fitted the next morning

Service

So straight forward and good customer service from the team.

Service

Found a fault in safety check and fixed free of charge

Service

I received a text letting me know the car was ready along with a comprehensive video.

Service

I have been a customer at HJ for some years. They are a good ambassador for BMW.

Service

The Sales Executive, Daniel Roberts, was very easy to deal with whilst I was trying to determine the right car and was happy to assist me and provide any further information that was requested, which made my decision in the end an easy one!

Sales

Very satisfied Got the deal I wanted but didn't like the fact that my existing car was in negative equity and had to be handed back to BMWFS

Sales

Although there was a delay in receiving my car, through either Brexit or COVID, I'm not sure, but Dan at the car centre was very good and kept me informed every step of the way..

Sales

I was kept well informed at every step of the way

Sales

Very easy and staff helpful

Sales

Considering we are in lockdown the dealer successfully gave me all the details I needed to exchange my car while keeping well within all the stringent coronavirus regulations.

Sales

The car was ready for collection at the agreed time. Everything was well explained by the staff, I felt the organisation of the paperwork was excellent.

Sales

Excellent service, slight delay of around two weeks in delivery but this was not down to Llandudno BMW this was down to the transport from America-Germany

Sales

First class service and advice

Sales

Customer service is excellent

Sales

Made me feel safe from the COVID risk but gave me all the relevant information needed either before via email or through the handover on the day

Sales

Always give the best service

Sales

Excellent Service and Very Professional, ensuring all our needs were met.

Sales

Polite, professional and unpretentious. Small issue with the car which was rectified immediately.