Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

X Event

Read

WHAT A DIFFERENCE A DAY MAKES.

Read

ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

Read

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

THE BMW M5. BALANCE TAKES MANY FORMS.

Read

THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

Read

THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

Read

SEPTEMBER 68-PLATE OFFERS

Read

BMW Help: Recalls

Read

BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

Read

THE NEW BMW X5.

Read

The Halliwell Jones Rewards Card

Read

Upgrade Event

Read

The new BMW 2 Series Active & Gran Tourer

Read

BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

Read

What Car? Car of the Year Awards

Read

Our Latest Motability Offers

Read

BMW i8 Roadster

Read

Looking for a nearly new BMW?

Read

Impress with the new BMW Shadow Edition

Read

The all-new BMW X3.

Read

Mike and Jules Peters 130+ mile challenge

Read

NEW Halliwell Jones Films

Read

The BMW X1 is now available on the Motability Scheme

Read

Car of the Year 2016

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

Read

THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Jack Stanmore

Used Car Sales Executive

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The general attitude is complacent

Service

More than happy with the service. Courtesy car on the day like the other garages would be a great help.

Service

I have found that all my requirements are looked after including the provision of a complimentary car which very convenient when my own car is in the workshop for a number of hours.

Service

Service completed in reasonable time. Comfortable waiting area.

Service

I was supposed to have an agreed free service following an MOT. The MOT and service was agreed a few weeks in advance. I was called the day before the MOT and told the appropriate engineer was to undertake training. I am glad to say the MOT took plac

Service

All aspects of the visit went according to plan with no time wasted. Staff were friendly informative and efficient.

Service

Very pleasant on the desk and always tell you more or less to the hour when your car will be ready

Service

This was my first BMW purchase..I am impressed with the service dept. They have always strived to sort minor issues out and always provide a complimentary vehicle into Llandudno which assists me greatlyWill seriously be considering another BMW

Service

The workshop is 80 miles from my home, they gave me a courtesy car which I returned the following day.

Service

Quite slow to get through to book appointment for service

Service

First class service from beginning to end.

Service

Very helpful staff.

Service

They went over and above in dealing with the wheel repair

Service

Very pleasant staff and good courtesy car but not very clean

Service

Easy to answer. Whenever I go there, it is like meeting a bunch of fellow enthusiasts in their recently refurbished surroundings. Excellent advice is always available from the workshop too.

Service

Received text indicating MOT + Service due on vehicle. Knew this was incorrect and contacted garage. Asked to pop key in and it transpired that details held related to a vehicle I owned 2 years ago. A recall notice was also advised.

Service

The work done seems to be of the highest quality, and the staff all round were 100%.

Service

Completely satisfied, everything sorted and the car returned clean.

Service

Very efficient, and everything explained well.

Service

Whilst the car was in for longer than anticipated I was given extended use of the courtesy car and I was kept informed of the delay and when the car could be collected.

Service

work done on time for agreed price-nothing amiss!

Service

Despite their ongoing assistance, the ongoing problem has not been resolved. Probably not their fault.

Service

Excellent service as usual.

Service

Good feedback on car - highlighting where future problems can be possible

Service

Excellent service by all staff - quick and efficient

Service

service completed on time and car washed

Service

Investigated the problem and fitted a new part there and then to remedy it.

Service

Efficient, courteous pleasant and experience. Valeting the vehicle was a pleasant surprise

Service

My MOT was completed as planned..Extra work was required and the mechanic telephoned me immediately to inform me of this and asked did I want him to proceed which he did - this of course was far more convenient for me

Service

My car went in for a full valet not happy at all how it looked every window had white lines going down no way had they been polished, rear back the same now with so much rain some have wash off leaving lines at the bottom of the windows

Service

Did not expect brake disc and pads to need replacing so soon only got 26000 miles on car

Service

Jonathan Humphreys was excellent. I was indecisive and changed my choice of car after ordering and Jon dealt with this in a friendly and polite manner, which was greatly appreciated.

Service

The problem was rectified.

Service

Excellent service except that I was kept waiting 20 mins to pick up the car after the agreed time for collection

Service

Very friendly and polite staff, a nice seating area to relax in while waiting for the car. Reasonable rates for work carried out. And the gentleman who drove me in to Llandudno so that I could do some shopping while the car was serviced was fab

Service

Arranged the service time to accommodate me

Service

The team at Halliwell Jones are always on the ball

Service

Very good experience.

Service

Everything done totally satisfactorily

Service

Friendly, helpful, lift into town appreciated - disappointed nobody seemed to know how to update SatNav

Service

Whilst the actual service work carried out was of a high standard and my vehicle was given a very good wash, I was very disappointed with how long I had to leave it at the dealership for what was described as a one and a half hour service schedule.

Service

Required a new tyre fitting. Excellent service by Phil but took longer to produce an invoice and pay for it.

Service

Prompt service, easy booking of service appointment

Service

As above, but on this occasion BMW were helpful in contributing to the cost of a fault just out of warranty.

Service

Very accommodating as regards booking times,can book service to suite individual circumstances.

Service

Car was serviced as expected and a remedial issue was corrected under warranty.

Service

As above ... staff could not have been more pleasant or obliging

Service

Overall experience was very good

Service

Car was looked sat thoroughly during recent service. And enjoyed the video from the mechanic.

Service

The staff were very friendly & helpful & service was completed in good time but the work needed on the front & rear brakes & wipers was not able to be completed as the parts were not in stock. Meaning I have a 90 mile round trip again & full day out.

Service

See above - possibly would have been better if senior mechanic had appeared and tried to explain things and maybe restore faith in car and brand.

Service

Helpful, pleasant and staff. Andy was very helpful and made the buying process easy.

Service

Everyone so helpful

Service

They take a long time to answer the phone. They don't call you back to keep you updated. The car was with them for 8 days and when I went to collect it it hadn't been cleaned.

Service

Easy to deal with, vehicle was ready when they said it would be

Service

The service was done fully and explained fully too

Service

Very satisfied

Service

A good experience but there is room for improvement.

Service

Little bit disappointed with having to go back to the dealer for return to workshop work which resulted in the car breaking down on the way to the dealership. The service department are always helpful and friendly however.

Service

No problem.

Service

I think you are a bit expensive for your servicing g

Service

Very polite at bmw centre where I visited,very helpful and quick

Service

I went in for minor repair and wheel problem spotted by technician

Service

My car went in for a few days in order to rectify a fault. However, the fault appears to be returning. The windscreen, dash display and light coloured pillars to front strewn with finger prints after the work to the dash.

Service

Didn't fix my issue, noises appeared after 20 mile.

Service

Disappointed that I had problems with my car such a short time after warranty expired, however I felt pleased that the work required was done at a goodwill gesture, paying a small fee.

Service

Over the moon.again nothing to much trouble.

Service

Halliwell Jones and previous owners have been servicing my cars for over 20 years. I have always been completely satified.

Service

the vehicle is always ready on time and has had a washed and vac

Service

No issues and staff courteous

Service

I am always satisfied with my visits to the BMW center

Service

Very helpful the loan of the curtesy car was very kind

Service

HJNW took my car in at short notice at my request, looked for the cause of something that I was concerned about, and in doing so, discovered two small leaks of which I was ignorant. There was no charge for this excellent work.

Service

Quick on repairs. Kept me updated on progress

Service

No problems good service

Service

Appointment - convenient date and time Prompt lift home - courteous driver

Service

I was given a fantastic courtesy car. The work I asked to be carried out was completed to a very good standard.

Service

No appointment the team took the car gave me a lift home, called and collected me later in the day, job done what’s not to like?

Service

Nothing wrong

Service

Very satisfied . Good booking system . Lift into town always available & prompt .Waiting area always clean with newspapers & hot drinks supply

Service

The poor valet was a real let down and just created more work.

Service

I honestly cant fault the service I received and its been consistent since I started using it in 2004.

Service

No reason to be any other

Service

I was very satisfied with the service I received. Great job, well done.

Service

very efficent staff

Service

quick and easy, punctual and clean

Service

I was given the time by everyone at BMW to ensure that all my needs were met

Sales

Treated as if you were a family member

Sales

Made to feel very important and wanted

Sales

Very friendly not pushy, always wiling to follow up all requests and questions.

Sales

I certainly had no problems.

Sales

I ,ts my third BM

Sales

Staff and everyone was very nice.

Sales

I have always received excellent service at Halliwell Jones in Llandudno Junction

Sales

they told me about the process in buying a new car and finance they were helpful to anything i asked about and the show room was a nice place to visit.

Sales

Friendly and helpful

Sales

The rep that was dealing with us was friendly polite and made everything real easy for us. Absolutely no hassle at all.

Sales

We were treated very well at the BMW dealer and our salesman couldn't have been more helpful.

Sales

Dan your sales person was very heipful

Sales

Our experience was second to non, we love our new car and Thank you to Daniel for all your help.

Sales

Couldn't fault them

Sales

Couldn’t fault anything. Very smooth transaction. Everyone I dealt with knowledgeable and helpful. Everything was explained in detail from choosing, building and ordering the car right down to collection by myself. All functions explained clearly.

Sales

Dan was available to answer any questions and provide advice when required. He wasvery easy to deal with.