got the recall work done very fast
It was a hassle free experience, literally drop the car, go for a walk, come back for a sit down and coffee, then one of your staff walked over and said the car was ready. All this took about two hours and when I walked over the car was spotless.
because I was completely satisfied !
They fitted me in at very short notice to sort out an air con issue & they inc. a free safety check too Friendly and very helpful staff.
Reception staff were even more helpful than usual. The service was completed in good time and the BMW's high standards. I particularly like the video email which allows me to see the health check items for myself and informs my decisions,
I found the service staff very helpful and polite. The showroom was clean and my needs were met
I took my BMW in for its 3 year service and was given a 330E as a courtesy car which I might add if it was a sales ploy was a very clever ploy as the 330E is a beautiful car to drive so much so I didn't want my car back, excellent service all round.
Having the staff walk you around the car and show you what they had found was very reassuring, nothing was hidden in the final cost as
Very efficient process. Waited for the car in dealership whilst car was being serviced. Comfortable waiting area with complimentary tea and coffee.
Will visit Llandudno show room when I change my current BMW
Very satisfied job was done as promised ,also valeted when handed back to me.
Met expectations from booking to collection of car
Work done to a high standard
Repair carried out sucessfully
Everything done right first time on time
Nice staff , excellent waiting room
The recall work was undertaken and a vehicle healthcheck was undertaken and advisory video sent. Car was cleaned prior to. collection
Great service made comfortable while waiting
I was kept informed about what was going, comfortable while I waited, and have had no reason to think that the work done was other than wholly satisfactory.
Work carried out very well and price competitive. Time taken was slightly over what was promised but this was explained to my entire satisfaction
Kept up to date with progress of the service
Luka Algieri very helpful and efficient
Excellent service, cannot say more
They always offer excellent service. They kept me informed throughout the day where they were up to with my vehicle.
Felt very welcomed. Gods curtesy car supplied. All recount a good experience
very satisfied with al. aspects
Halliwell Jones was particularly good. It felt almost as though I was a member of an exclusive owners' club. Particular praise must go to Megan, a member of the service team, for her hard work and focus to get me back on the road.
The work was completed to schedule with no fuss.
The staff are always lovely, professional but still friendly. They always explain everything to me before and after .
just very good customer service from everyone
Plenty of coffee and well set out
Courtesy of staff, video of inspection carried out
kept me informed, very easy to get hold of/
It was what I expected of a BMW garage
We only brought our BMW there because of the recall - so the service was free. We were very satisfied with staff friendliness and the service we received, very impressed with the free car wash!
From start to finish we were extremely pleased Dan was extremely knowledgeable and helpful
Work as carried out efficiently
Friendly and polite staff highly recommend, can't remember the young man's name but he was very polite and helpful
Very helpful and proactive.
Well looked after by the personnel I dealt with.
Was looked over and check for anything else that might need checking
Very professional, courteous and efficient service. I was dealt with promptly upon arrival at drop in the morning and collection in the evening. The 2 ladies I dealt with (apologies, I forget their names) but they were relatively new, were excellent.
Everything completed as requested and on time. The loan cars are always very good with very reasonably priced insurance excess waiver.
All work done in time and video of inspection sent
Quick to respond to my request for an investigation (I was on holiday in North Wales). Liked the car hire arrangement with Enterprise. Good advice when I first called. Reception welcoming & efficient.
Quick and efficient. Car was cleaned inside and out.
Although I had to wait for transport home it was available. I don't live far from HJ but it would be a long difficult walk or, on public transport would mean two bus journeys.
Very good service and good staff
The car was required for a few days; I was driven home after leaving the car at the garage. When it was ready, a car was sent to collect me.
Service completed quickly and efficiently.
From the start when we had clear explanation of what was needed for our courtesy car to making sure that everything was correct before reclaiming the vehicle
Because i have not had any problems with the dealership in the10 years i have known them.
Joe couldn't have been more helpful, a real asset to the brand and Halliwell Jones. I would definitely consider a promotion for him.
Short wait only to pick car up
In my experience they find the cause of any faults quickly .
Very detailed report at the end of the day which was very valuable
Parts supplied in person and by post
They got me out of a real problem with no fuss whatsoever.
Very professional, good quality repair works, very polite customer service.
Car was repaired by the body shop in just over a day - looks as good as news.
Very attentive service receptionist, nothing too much trouble.
Helpful, friendly efficient service and staff
Excellent service and feedback from Mr John Roberts
The service by the staff when I needed a vehicle check was impressive.
All went to plan. Staff courteous and obliging.
Couldn't have been any better
All round excellence of service. I should also congratulate the Company for employing Welsh speaking front of house staff. Perhaps the Company should formally draw attention to those staff who are able to converse in Welsh.
I gave this because l received 5 star service
Very professional staff and very safe during the COVID problems.
They took the time and effort to keep me informed from start to finish.
Smooth transaction. We were kept informed as to progress of service.
Their very efficient and helpful
Halliwell Jones in Conway is a fantastic is all ways I have no complaints at all The staff are excellent Had many cars from there
Kelly was fantastic start to finish.
was told an estimated date, and arrived in within estimated time. Was updated regularly with vehicle progress.
Very satisfied with my dealership,
Excellent experience in showroom, taking Covid restrictions into consideration.
Very informative and really kept me updated
It couldn't have been better
From entering the showroom to leaving, the attention and hospitality was 1st class, at no time did we ever feel under pressure to make a purchase. The sales representative Kim Davies performed to the highest standard in our view.
Everything went smoothly nothing to much trouble.
I bought my first BMW about 10 years ago after meeting John the sales manager at Halliwell Jones, North Wales. The service and buying experience I received on that occasion ensured that I returned on four more occasions and purchased new cars.
Personalised service, couldn't have asked for more
Very friendly and no hard sell.
Dan was brilliant from the enquiry stage right through to the order being placed, considering all communication was via phone and emails Dan was very professional from start to handover.
Its exciting when everything is done to a high standard and know worries for me .
Halliwell Jones
North Wales
