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Very helpful and welcoming
Polly was efficient and charming
It seems we had four problems with our car that happened simultaneously which was quite worrying. Luckily our car was under warranty and problems were solved
Completed on time. Car washed.
The work was carried out efficiently and the taxi service to and from Llandudno was excellent
They found the problem and fixed it very quickly
it was as if i was one of the family never been to Halliwell Jones before but the experience was very good sale man got the car keys told me all about the car & the BMW aftercare service
On our latest visit Joe at the service counter was very helpful
Hassle free and was offered a lift home but I decided to walk
Good service but s bit pricey
Five stars apart from the above.
Very friendly fast efficient service.
Lovely show room. Fantastic facilities on site.
On 5th visit for exhaust rattle. Happy with service given at Halliwell Jones llandudno.
Kept me informed and updated as to what work was being carried out and how much it would cost.
I found them easy to speak too and efficient... they also kept me informed on the status of my vehicle during the work .. even washed and vaccuumed it before collection !
A 3/4 hour recall work transpired into a 7 hour experience. I was not informed until approx 4:15pm that they would have to order a new motherboard. I had been asking every half hour the service representative if the work was complete.
The experience was very seamless and the staff were friendly.
Quality off everything
I had been advised that I had a 10 minute wait for a lift into town, while my car was being serviced, this wait was actually nearer 40 minutes and I was concerned that I had been forgotten. It would have been helpful be told that there was a delay.
they were very thorough
Easy to book in and sorted problem.
Job (relatively) could have been done more quickly (started eralier) and I coud have waited rather than return home and go back tothe garage to collect my car.
Had no courtesy car
Warranty repair work was successful however the car was given back to me with locking wheel nut still on wheel which subsequent flew off whilst driving home. I now have damage to the same wheel assumingly as a direct consequence
My dashcam mount was damaged. The camera was left disconnected after service. On reviewing the footage captured on the camera to establish how the mount was broken the actions of mechanics was not professional
I was looked after, car was finished on time, returned nice and clean.Appears to run well
Car was serviced on time and to the stated price along with a small annoying rattle that was attended to.
See above, I rang up and as soon as they realised who I was the service operator started chatting in Welsh and finding out exactly what was wrong. Did I need a courtesy car, could they offer me a lift? It was so customer-centred.
Everyone was very helpful, BUT, the reason I came in was to have the sat nav updated on my new X1, and after it was updated, it still hasn't got the 'new' A556 between J19 on the M6 and J 7 and 8 on the M56.This new road has been open over a year!
The courtesy cars have been very good
When phoning this particular dealer it is never possible to get through to the service department. It is always a call back and sometimes gets forgotten.
Driven to town centre by pleasant knowledgeable member of staff, collected when requested and my own vehicle ready
As a stranger to this garage they carried out work on my car as if i was a regular customer and not just passing by.
Satisfied with all aspects of the service.
As above comment
It was a simple first service, so I presume this was done correctly, as I dont have the mechanical know how to check! All I could see was that the car had been washed.
It was a nice day out.
They took care of me this time
Customer service is excellent
Staff have been helpful and never had to wait too long, everything has been prepared.
Service and repair done within reasonable time
More than satisfied
the quality of workmanship is always the best which is why you would chose them
Work done on time and to an excellent standard..
Did the job well
Resolved my issue very quickly and found the best solution for me.
It seems to me that the job was done well.
very good over all
I had a repair done to a mirror. When driving home I noticed the indicator repeater in the mirror wasn't complete as there was a small piece missing off the end. However, it was my fault, because I hadn't notice it was damaged when I rang for a quote
Phil in the tyre department is always very helpful
I was having problems with my car and all the issues were sorted out. The vehicle was given a good check over and any faults found were fixed. I could not ask for anymore.
Llandudno Junction BMW are incompetent. Didn't turn up on the correct day.Previous service they wiped contacts from my sat nav.
No problems with anything
Excellent service and customer care
Was turned away from the garage in the first instance
Everything done well!
As per previous comment, everyone was knowledgeable and polite.
Completely satisfied with the service experience, due to the courteous helpful staff at Halliwell Jones North Wales.
staff were great.
Got the job done, as promised, at the cost and time frame specified. Always courteous and helpful.
in for repair of alloys under the warranty taken out when I purchased the car. One alloy was replaced as damage was in fact corrosion. I had to pay the labour for fitting.The other alloy was repaired. Very unhappy with the workmanship, rebooked in.
Polly looked after me from the start and couldn't be faulted.Also thank you to the rest of the team.
Always look after me and my x3 extremely well. 5 star treatment
Very patient and helpful sales staff
Everything from going in looking to purchasing and paper work to collection of vehicle is always done excellent??
This is the 2nd car weve bought from Kelly and the 7th from the dealership. Always get a good deal and great service to go with it.
They delivered exactly what and when it would happen
I have taken delivery of a number of vehicles over the years and always look forward to the next time. It's a great experience. Thank you also to Daniel Roberts for all his continued help, support and attentiveness. Much appreciated as always.
Pleased with all aspect of the purchase.