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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Nick Hankey

Head of Business

Dermot Mantle

Retail Sales Manager

James Van Blydenstein

New Car Sales Executive

Kelly Horn

New Car Sales Executive

Lee Jones

New Car Sales Executive

Jack Stanmore

New Car Sales Executive

Tim Williams

Used Car Sales Manager

Gwyn Williams

Used Car Business Manager

Andrew Childs

Used Car Sales Executive

John Rowlands

Used Car Sales Executive

Mike Allen

Used Car Sales Executive

Jeremy Thomas

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and welcoming

Service

Polly was efficient and charming

Service

It seems we had four problems with our car that happened simultaneously which was quite worrying. Luckily our car was under warranty and problems were solved

Service

Excellent service

Service

Completed on time. Car washed.

Service

The work was carried out efficiently and the taxi service to and from Llandudno was excellent

Service

They found the problem and fixed it very quickly

Service

it was as if i was one of the family never been to Halliwell Jones before but the experience was very good sale man got the car keys told me all about the car & the BMW aftercare service

Service

On our latest visit Joe at the service counter was very helpful

Service

Hassle free and was offered a lift home but I decided to walk

Service

Good service but s bit pricey

Service

Excellent service

Service

Five stars apart from the above.

Service

Very friendly fast efficient service.

Service

Lovely show room. Fantastic facilities on site.

Service

On 5th visit for exhaust rattle. Happy with service given at Halliwell Jones llandudno.

Service

Kept me informed and updated as to what work was being carried out and how much it would cost.

Service

I found them easy to speak too and efficient... they also kept me informed on the status of my vehicle during the work .. even washed and vaccuumed it before collection !

Service

A 3/4 hour recall work transpired into a 7 hour experience. I was not informed until approx 4:15pm that they would have to order a new motherboard. I had been asking every half hour the service representative if the work was complete.

Service

The experience was very seamless and the staff were friendly.

Service

Quality off everything

Service

I had been advised that I had a 10 minute wait for a lift into town, while my car was being serviced, this wait was actually nearer 40 minutes and I was concerned that I had been forgotten. It would have been helpful be told that there was a delay.

Service

they were very thorough

Service

Easy to book in and sorted problem.

Service

Job (relatively) could have been done more quickly (started eralier) and I coud have waited rather than return home and go back tothe garage to collect my car.

Service

Had no courtesy car

Service

Warranty repair work was successful however the car was given back to me with locking wheel nut still on wheel which subsequent flew off whilst driving home. I now have damage to the same wheel assumingly as a direct consequence

Service

Accommodating

Service

My dashcam mount was damaged. The camera was left disconnected after service. On reviewing the footage captured on the camera to establish how the mount was broken the actions of mechanics was not professional

Service

I was looked after, car was finished on time, returned nice and clean.Appears to run well

Service

Car was serviced on time and to the stated price along with a small annoying rattle that was attended to.

Service

See above, I rang up and as soon as they realised who I was the service operator started chatting in Welsh and finding out exactly what was wrong. Did I need a courtesy car, could they offer me a lift? It was so customer-centred.

Service

Everyone was very helpful, BUT, the reason I came in was to have the sat nav updated on my new X1, and after it was updated, it still hasn't got the 'new' A556 between J19 on the M6 and J 7 and 8 on the M56.This new road has been open over a year!

Service

The courtesy cars have been very good

Service

When phoning this particular dealer it is never possible to get through to the service department. It is always a ‘call back’ and sometimes gets forgotten.

Service

Driven to town centre by pleasant knowledgeable member of staff, collected when requested and my own vehicle ready

Service

As a stranger to this garage they carried out work on my car as if i was a regular customer and not just passing by.

Service

Satisfied with all aspects of the service.

Service

All good!

Service

As above comment

Service

It was a simple first service, so I presume this was done correctly, as I don’t have the mechanical know how to check! All I could see was that the car had been washed.

Service

It was a nice day out.

Service

They took care of me this time

Service

Customer service is excellent

Service

Staff have been helpful and never had to wait too long, everything has been prepared.

Service

Service and repair done within reasonable time

Service

More than satisfied

Service

the quality of workmanship is always the best which is why you would chose them

Service

Work done on time and to an excellent standard..

Service

Did the job well

Service

Resolved my issue very quickly and found the best solution for me.

Service

It seems to me that the job was done well.

Service

very good over all

Service

I had a repair done to a mirror. When driving home I noticed the indicator repeater in the mirror wasn't complete as there was a small piece missing off the end. However, it was my fault, because I hadn't notice it was damaged when I rang for a quote

Service

Phil in the tyre department is always very helpful

Service

I was having problems with my car and all the issues were sorted out. The vehicle was given a good check over and any faults found were fixed. I could not ask for anymore.

Service

Llandudno Junction BMW are incompetent. Didn't turn up on the correct day.Previous service they wiped contacts from my sat nav.

Service

No problems with anything

Service

Excellent service and customer care

Service

Was turned away from the garage in the first instance

Service

Everything done well!

Service

As per previous comment, everyone was knowledgeable and polite.

Service

Completely satisfied with the service experience, due to the courteous helpful staff at Halliwell Jones North Wales.

Service

staff were great.

Service

Got the job done, as promised, at the cost and time frame specified. Always courteous and helpful.

Service

in for repair of alloys under the warranty taken out when I purchased the car. One alloy was replaced as damage was in fact corrosion. I had to pay the labour for fitting.The other alloy was repaired. Very unhappy with the workmanship, rebooked in.

Service

Polly looked after me from the start and couldn't be faulted.Also thank you to the rest of the team.

Service

Always look after me and my x3 extremely well. 5 star treatment

Service

Very patient and helpful sales staff

Sales

Everything from going in looking to purchasing and paper work to collection of vehicle is always done excellent??

Sales

This is the 2nd car we’ve bought from Kelly and the 7th from the dealership. Always get a good deal and great service to go with it.

Sales

They delivered exactly what and when it would happen

Sales

I have taken delivery of a number of vehicles over the years and always look forward to the next time. It's a great experience. Thank you also to Daniel Roberts for all his continued help, support and attentiveness. Much appreciated as always.

Sales

Very smooth

Sales

Pleased with all aspect of the purchase.