Had to move the appt multiple times due to weather and Covid jabs. Polite and helpful staff each time

Good experience every time we visit

Prompt and friendly service provided by staff.

Had no problems

Helpful friendly professional staff.

Tyres ordered and fitted the next morning

Found a fault in safety check and fixed free of charge

So straight forward and good customer service from the team.

I have been a customer at HJ for some years. They are a good ambassador for BMW.

I received a text letting me know the car was ready along with a comprehensive video.

The service is first class and what I have come to expect when visiting my local dealership.

I have been using llandudno junction for many years always excellent service.

What ever company you deal first ipressions count in all cases. The chap who dealt with me was exactly what l would expect from a company with BMW reputation very professional and frendly

Very satisfied given the current COVID-19 problems

All staff were professional and courteous. Infection control measures were effective, and courtesy car is always appropriate.

Professional and thorough service every time. A tad disappointed my car wasn't cleaned either inside or outside on this occasion but I'm guessing that it wasn't done due to covid!

We were well looked after

Good follow up

My experience was as ltjoigj a quick one due to these restrictions m, were hassle free with no issues and prompt

Always assured that my car is being looked after properly.

First class workmanship

Service was sorted promptly.

This was my first major service and the courtesy car enabled me to get my shopping etc in Llandudno the video is a good feature and the work was carried out in less time than I expected.

It was because I couldn't expect a better and more efficient service, and the people I spoke with were pleasant and helpful

Really good service in a professional manner

Apart from the servicing of my car being carried out to my complete satisfaction, the courtesy car provided with complete sanitizing etc. was much appreciated. The personnel in the Service Department were very helpful and courteous.

car was ready near the time I was promised

Courtesy car and excellent service

Quick and Safe. Staff being very good on virus care

The service was excellent!

Ffion in services was really professional, excellent.

Great people and very efficient

Always efficient and friendly and frequently goes the extra mile. The service team have genuine enthusiasm for their product. I always look forward to going there.

only work carried out was MOT test - car was cleaned afterwards, which was appreciated

Very courteous and customer focused

Coolant leak found and fixed without issue under warranty even tho car purchased in Warrington.

It was only an MOT this time but services are usually excellent. I also like the text service when I am sent a message for approval on any additional work required including costs.

Knew exactly what was happening and was immediately updated on a part that was required to complete the upgrade.

This is based on there being the strictest COVID procedures in place. It wasnt the usual experiance, however it was reassuring that they had your best welfare at heart.

restored my faith in BMW Llandudno Junction branch compared to previous purchases

although 99% of this purchase was done online (stupid covid 19) it was still nice to see the same old friendly staff on collection as the previous year won't hesitate to go back when i need to

I collected the car when a sudden lockdown had been imposed, and the staff did all they could to ensure the handover and collection was satisfactory whils also adhering to the strict social distancing guidelines.

Very welcoming staff. Ready for our pick up

Good communication, smooth procedure despite difficulties with lockdown / covid issues

Great service

lot of care taken to make sure we had the correct product

Friendly , professional service

Exceptional one to one service, given the current circumstances with Covid 19 restrictions. We were very specific with our requirements and Andy Roberts took note of exactly what we wanted and managed to find a car that exactly suited us.

Put deposit down and the following week I had the car. Lee Jones even came in on his day off to do the handover.

Ashley and Dermot were fantastic !